Bass Pro ShopsReviews of basspro.com

Ordered a ground blind then you cancel it. No reason given now i will look at other retailers for my needs.

BOYCOTT BASS PRO Today I went with my son to pick a firearm which he purchased from Bass Pro Bolingbrook IL. We run a small business in Humboldt Park, and our store was looted and we had been robbed as well. So we decided to buy firearms to protect our employees and business. It took us 6 years, and 7 days of a week of hard labor to establish our business, only for it to be looted and destroyed on May 31, 2020. At Bass Pro we faced a racist behavior which hurt us. First the salesperson, Kyle was not friendly and he served the customer who came after us, first. He then said he had to call his manager because apparently the firearm I bought didn't have cartages. He called his boss Jake and then the department manager came in Blake, who's only motive was not to sell us the firearm. They came up with excuse that our zip code which is 60077 doesn't match with our FOID card 60076. When we were applying for the FOID it picked itself. I understand that the issue was about our zip code, but this minor fault was accompanied with poor customer service, aggression, and overall a negative experience. The managers and staff spoke to and treated us poorly; from not being helpful, to their facial expressions, and their unwillingness to serve us. Being a person of color, negative and unfair experiences like this only lessen my faith in humanity, and ensure that I never support business that fail to give their employees proper training like this again.

This place deserves a zero. I paid a lot of money for an item that was to be shipped within 2-3 weeks. It’s been 11weeks and still have no tracking information. I inquired( 4times )and they say it’s been delayed with no more reason or information provided. I contacted them and asked to speak to a supervisor who informed me that she could not give me any more information on where my order was and would have to email me back in a week. She said there was no way to know if an item has been received unless the customer notifies them, That’s weird . So I said so you happily take my money for a product but you no longer care to make sure that your company delivers what has been paid for? She ignored my question and repeated that she would have to email me more information in a week. Basically they advertised a product , took my money (big purchase) yet no longer cared if I even got the item at all. Now I know that items can be late but as a paying customer I should be kept informed, and I was not. Basically what it seems like is they never had the item, yet advertised it , took my money ?! All while just making up lies when I complain hopefully to hold me off while they look if they can in fact somehow come up with the item they never had in the first place? If they had the item they would be able to provide updates but they didn’t have it or even know how they were going to get it. I put in a cancellation of my order and will be filing a complaint with the bbb. A company should not advertise items that they do not in fact have to sell. That is misleading. Beyond poor customer service,

If I could give Bass Pro a zero I would. This is the ultimate in FALSE PROMISES!!!! NEVER BELIEVE THAT YOU WILL BE ABLE TO USE THE 25.00 PROMISED THAT DAY, IF YOU GET A CREDIT CARD FROM THEM. IT JUST WON’T HAPPEN AND IT IS A BOLD FACED LIE!!! The UNBELIEVABLE caviat is that ALL of the individuals that I spoke to were ACUTELY AWARE OF THE PROBLEM AND HAVE DONE NOTHING TO REMEDY THE ISSUE!!!!!!! I would DISCOURAGE ANYONE FROM GETTING THIS CREDIT CARD IF YOU WANT TO USE YOUR 25.00 incentive the same day. I have been on the phone between Capital One and Bass Pro tonight for one and a half hours!!! Absolutely, NO CUSTOMER SATISFACTION WHATSOEVER!!! How can such a large company in these dire times be SO LACKING IN CUSTOMER SERVICE???? When I do get the card , I will not be using it. CUSTOMERS BEWARE!!!

Bought a pair of shoes and opened a credit card with Bass Pro. When I purchased the shoes, in store customer service told me I'd get $25 off my first purchase. When I checked out however they said Capital Ones System is down and I'd have to call them. 3 calls and 7 days later I had to settle not for a refund but a 25 $ gift card which I don't really need. Poor service all around.

What a crock of s..t this website is!!! I was looking for a waterfowl dog vest, after choosing the best 1 in my opinion selected the size and color to fit him went through all the order information process give my visa # and then and only then did it pop up this vest is out of stock and not sure when or if it will be back in stock!!!! Wasted alot of my time reading reviews and trying to decide which one is best only to order it then find out it really should never have been on website if its not available AND they got my visa # now. Dont waste your time being fooled into trying to purchase any of thier s..t

Wish i could give a good review. In store nothing is labeled properly. Help from staff is nonexistent. Good forbid you ask about ammo....cue the looks and eye rolling from staff. Website is a joke, just garbage. Fitters when search never work. Wanted this company to be so much better, dirty to say it's just another corporate joke.

I ordered a kayak from them. The only thing I have received from them is the email saying the order is being processed. I set the order to be for store pickup, and I should allow for atleast 5-7 business days for the order to get there. It has now been two weeks. I have not heard a thing from them since. The expected date of arrival for store pickup has moved every time I called in. Every time I have called, I get the same line "It's on the truck, but we are not given any tracking information. You will be notified when the order is ready for pickup." Now I have paid for a kayak I do not have, I have lost precious time to go kayaking before the weather gets too cold, and I now know never to buy online from bass pro ever again. If you value your time, do not use online.