Bass Pro ShopsReviews of basspro.com

service sucks the people working there are brain dead.

I was wondering why they had a bad rating, well know I know. Apparently my stern light had burned out on my Nitro Bass Boat, catching me a nice little fine. So I call Bass Pro Shops and ask for a 3 pin stern light for my Nitro bass boat that they sold me, guess what they don't have it. So, I look online, there are NO three pin stern lights. So now not only did my new boat fail there are NO parts for it. Go ahead and try to find a 3 pin stern light.....I'll wait. uh huh, STAY AWAY FROM NITRO BOATS AND BASS PRO SHOPS

Basspro the online shop sells your information to telemarketers. I requested them not to, but never sent back an email. Also, they email spam you, and unsubscribing from email spam is a hassle. Normally other e-commerce sites make it VERY simple to unsub from email spam, but with bassproshop you have to REQUEST to be unsubbed. WHAT?!?

They took my payment information twice, and twice cancelled my order days later without offering a backorder, raincheck, or comparable item AFTER they had my payment information. I understand supply issues and can sympathize. But doing it repeatedly is bait and switch fraud. Their customer service hotline rep, Tracy, mentioned that I had cancelled the order, but after a brief hold concluded that the item was no longer available... Three days after the order, and the day after it was "out of stock". Lots of things could have been happening here, but now a website that I do not trust has personal payment information by selling products they don't have and wont honor. Which is a shame, because the in store sales rep was extremely helpful during my visit, and recommended that I check online regularly. This site is dishonest. I regret trusting it.

This website is the perfect reason the rating system needs a zero stars rating. The site shows items in stock, you order them, pay for them, get an email saying your order is in progress, and 4 to 6 hours later get an email saying your order was 'updated'. You read the email and it says your order was cancelled because the item you were told was in stock, isn't. Happened to me yesterday. You'd think I'd learn. I just came back from the Bass Pro by me after seeing the item I wanted listed as in stock at the store. Nope.., the employee I spoke to said they hadn't had any of the item since Saturday. Never ever use or trust basspro.com.

Absolutely no customer service it can take months and months to get anything shipped website says 2 day shipping I think they should be sued for false advertisement

It is nothing short of a miracle that this place is still in business. I placed an order online, today. I was told the item was out of stock and would be available for pick-up in 5 to 6 days. The email also said DON'T COME OUT til you get an email stating the product is in! Well six hours later I received an email stating my order was canceled because I DIDN'T PICK IT UP! ?? Bass Pro must be run by morons.

Buying from bass pro has been a nightmare to say the least. Last year, the end of July. we purchased a brand new pontoon boat from the. Everything went great. We got to use it a little. So at the start of the summer we were very excited to have the whole summer to spend on our boat. Unfortunately after a couple trips we almost sank. Took the boat in to a tracker mechanic shop because bass pro does not weld. There was a tiny pinhole in one of the toons and they had to drain 30 gallons of water from it. The place said this is happening on many of the same boats. We had to drive 2 1/2 hours to the nearest mechanic shop. So while we were there we decided to order a spare tire for the trailer. We spent over 6 hours in the Bass pro store trying to get someone, anyone, to help us. Finally we got it ordered. It was promised to be in the store in 8-9 days. So we were going to pick up our boat and the spare tire when we returned. It has now been 12 days since our order was shipped and 14 from the time we placed the order. They put in our email address wrong so we are getting NO tracking numbers at all. I have sat on hold and been transferred 17 times almost daily for them to tell me it just says shipped. I had to call 1-800-bass pro and sit on hold for 2 hours just for them to tell me they can’t see the tracking number either and that there is nothing they can do. Promised to call me back and never have. Their customer service is awful. The people basically tell you they don’t care and one of their reps tells me she can’t find our order every day that she answers the phone. (But every other rep has no problem?) Our order total was $177 and I’m guessing we have just lost our money!!! Do NOT buy a new boat from bass pro!!!