Bass Pro ShopsReviews of basspro.com

Ordered Sunglasses from Bass Pro it took 13 days to get them. They were not as advertised so I returned them using the online return. It took 20 days for them to receive the sunglasses back. They went from Texas to California then to Wisconsin. I contacted them to see when my credit card would be credited. They stated 6 to 8 weeks. As of today still no refund. How is this company still in business with great service like that. I will never purchase anything from them again.

I ordered an item from BassPro online. They sent the wrong tracking number. Two employees working at the call centre could not even tell me where it was shipping from. Or find the correct tracking number. The email button on their email did not work. The 1-800 button didn't work either. If you have problems don't even talk to staff at the call centre; they have no access to info. Ask for a supervisor only. I won't order from BaddPro ever again.

The website is a nightmare. Couldn't get a E-Card with Chromebook. Then PayPal wouldn't work. Called & they always give the same answer delete browsing history, still NG. Went to windows still NG with Paypal. Had to use a CC which I was trying to avoid. So 2 days & 10 tries later got something.

Stuck with A Remington hunting rifle that I never got to use that needs A simple fix and they can't take care of the issue!

They have nothing in stock anymore. Academy sports does tho

Tried to buy online Friday Nov 27 and Sat Nov 28 for a$60. had the same issue as i did trying to go through Cableas today . saying that my order could not be done due to a genetic error emailed bass pro them hoping to get a response (nothing) Being over an hr away from the store i was very up set knowing that i could not get my kids their Xmas gifts. I'll go to DicksSporting goods.

Through the years I have spent thousands of dollars at bass pro. I ordered a jacket as a birthday present on 11/23. According to the online tracker it was shipped on the 24th and has been sitting in Olathe Kansas ever since. On the 29th I attempted to call Bass Pro and find out what is going on since I need that coat on December 1 to give for a birthday present. I spent 10 minutes on the phone in phone tree hell. I hung up at the 10 minute mark since I don’t have time to waste being in their phone queue. I called again on the 30th since the online tracker said my shipment was still sitting in Olathe Kansas. It took three calls to finally connect to someone. You could hear in her voice she was not thrilled to be working there. I explained the problem to her and she said she couldn’t do anything about it. So next I told her I would like to cancel the order and have the charges reversed. She said she couldn’t do that either. I said I did not get the product on the date that it was promised and that as of this morning it was still sitting in Olathe Kansas. She said she couldn’t do anything about that and told me to call FedEx. So I asked her what she could do for me. She didn’t have a response. Bass Pro has apparently driven itself off of a cliff. Totally unresponsive and simply don’t give a damn about the customer. I told her I am done with her company and that I will never order anything from them again. She didn’t care.....

Similar to what others experienced, ordered an item online which showed In Stock for ship to store. Credit card was charged and I received the email that they were processing my order. I check my order status the next day and it shows cancelled. Their excuse was that they didn't have enough stock even though the website showed that they did. Lost out on a great deal because of this.