Bass Pro ShopsReviews of basspro.com

Bass Pro offered a 55% discount on a FishFinder for Spring Season Sale. I jumped on it. They pushed me into getting another 20 dollars off of it with a Capital One VISA Bass Pro Credit Card. I didn’t even intend to defer my payment on a card. My transaction went through and I was so happy I got this FishFinder at a great price. A day or two later they said a flag was on this card I accepted saying it might be fraud. I chkd my account status and it said the order was cancelled. They won’t honor my original order to pay in full. Unreal now I sit with nothing because of their promotions. I will never buy anything from Bass Pro ever or Cabelas

Bass pro needs to focus on Bass pro first before buying up competitors. I ordered rod on rewards card and somehow got charged twice. Called about it and was told they couldn’t help me until pending became paid. All well and good except takes forever to even process order much less get it shipped. This not first run in with this exact problem. I should have learned first time. BEWARE of ordering from them you might get your order in a month.

Man I’m gonna let old bass pro shop have it tomorrow Cost me $2023.00 to have that bike fix thro them n what they forgot to tighten the hose clamps up on everything unbelievable I highly don’t not recommend them to do any work on Atv’s r boats they suck and they gonna give a new air box cuz I broke a clip going behind them fixing there stuff that I paid for cuz they did not and if they refuse I will be contacting a lawyer I also don’t recommend anyone to buy any boats r atvs r side by side cuz there junk I can guarantee if anyone dose buy something like that from BASS PRO SHOP it will brake down and coast a few grand and gonna take them 6 to 8 mouths to fix and not be fully fix I just hope they didn’t forget anything else that was internal so with that being said now I’m gonna go and leave a rant on there website and I’ll be contacting them tomorrow for sure on a new air box that they will be providing at no charge 

I don't know how any of the three Bass Pro and Cabela's stores I have visited will stay in business. The shelves are bare in their stores. Plenty of hats and t-shirts but no fishing or hunting gear. I don't know about anyone else but I don't go to BPS or Cabela's for clothing. I won't be wasting my time with them anymore. It has been this way for some time. Perhaps they are changing their retail persona to a clothing store nowadays.

I’d give zero stars if I could. I ordered items on Tuesday of last week for delivery on Thursday 2 days after the order was placed. Called Thursday and spoke to a lady that apologized and said it would ship out on Friday. Friday came no tracking so I called again and the man I spoke to said it missed the truck and will ship first thing Saturday. Today comes. Still no tracking. So I call back and a lady says it still hasn’t shipped when I asked to cancel the order she said she can’t. So I ask for a supervisor and Kim from springfield Missouri gets on the phone and tells me all the previous information I received were lies that they don’t ship on weekends so it’ll ship MAYBE Monday or Tuesday. That the warehouse where it’s coming from is short staffed and have new hires that arent trained enough and that’s causing the delays. Not my issue. I tell her to cancel the order since it hasn’t shipped she told me she couldn’t cancel because it’s just sitting in their warehouse now. I work online retail. I know of a shipper hasn’t picked up a package it can be pulled and cancelled. She was just too lazy to cancel the order. Terrible customer service!

Horrible customer service. I ordered Ravin crossbow kit and had it shipped to Manteca CA store to have Pro Shop set up, mount scope, and sight in at indoor range. Recently became a disabled archer reason for purchase of crossbow and never shot one before. I picked up kit at customer service and was directed to the archery pro shop counter. When the kid finally got off his phone to help me , said he does not have tools to mount scope nor will he be able to help me sight it in. I asked him for some instruction on use, he told me read the instructions and that is for me to do at home. If you read the Ravin instructions it they state "highly recommended you get set up by pro shop and have professional train on proper use. " I called Bass Pro customer service, sent emails , and tried the store manager. Store manager John , dodged my calls saying he was not there after I spoke with customer service stating he was in his office. I ended up paying a local archery shop an addition $150 for set-up and basic instruction. If I had bought the same kit from my local shop would have been free and I would have been practicing next day. Shame on Bass Pro for not helping disabled archer, and the largest outfitter in the world does not have proper tools to mount a scope and give some basic instruction. I will never go back, and will tell everyone I know of my experience.

Bought a pair of boots and they were to small. Called customer service and told them I wanted the next size up. They provided a return label, but you have to pay return shipping which they take out of the refund. Then they charge you for the boots they are sending as replacement. Now I am out $250 and no boots that fit. Well, they sent me the same size boots. Now to get the right size I have to prepay for another set of boots. Would have been out $360 and still no boots that fit. This sucks. I returned all the boots and never will deal with bad pro agai n

A year ago I would've given it a five but now its a three. But that's only because of the pandemic. Maybe its not fair to blame Bass but where I'm at I can't roam and check everything out, which is what makes the experience of an outdoor store. But they did have everything I need for my hiking trip and I was able to pick it up easily. Now I will get out into the fresh air away from the madness.