BaselaneReviews of baselane.com

Terrible Customer Service. I heard about them on Bigger Pockets and thought they would be a great solution for property management. I applied for an account and was approved within a few hours. Started setting everything up, wasting hours customizing the properties and tenant information. Connected bank accounts. Then executed a mobile deposit to transfer money in a few days later and I got instantly locked out of my account. So Sketchy! I had to write into a email address as they don't have live customer service reps and their AI Chat defaults to email their customer support. They ended up closing out my account and refuse to give any reasoning as to why it was deleted. They don't want me creating another account either and wont tell me why. Very sketch company I wont do business with them again.

Really a poor experience thus far. The scope of functionalities for the taget customer and purpose is near perfect. Execution, unfortunately, is clunky. UX and CX need serious work in concert with the product owner. Language about relevant process conditions have not been baked into the online functional experience. For example, error messages do not contain sufficient diagnostic information about why a transaction failed to execute. Ten days in, and I am still not up and running in the platform.

We went to BPCON in 2024, my second time at the event while it was my assistants first. We went out there and were enjoying ourselves, learning and meeting wonderful new and exciting people. During that time we happened across your booth and your personnel were so inviting, but one stood out over them all. Larissa was just so wonderful, full of life and her charisma was intoxicating. She was absolutely amazing and over those few days she sold us hook, line and sinker!!! To be honest, she had us from day one but we didn't want to seem to eager to jump on the bandwagon so to speak. Since we joined, we have had email communication with her and we are thankful she has been such a wonderful light to help navigate us when we need it. She is just wonderful and we are so lucky to have found this amazing banking platform and someone like Larissa to help streamline our business practices.

I am extremely frustrated with my experience using Baselane. After using their platform for managing my finances, my account was suddenly frozen without any warning or notice. When I contacted Baselane to find out what was going on, I learned that my account was closed for “suspicious activity,” with no explanation or details provided. To make matters worse, Baselane informed me that I would have to wait 30-60 days to receive my funds by check. This is a huge financial burden, as I need the money urgently to pay my mortgage. I’m now facing the possibility of foreclosure, and yet I have no access to my funds. Despite reaching out to Baselane and their banking partner, Thread Bank, I have received no clear action plan to expedite the disbursement of my money. I requested alternatives such as a wire transfer or ACH payment, but my requests were ignored or deferred. Instead of offering solutions, I was simply told to forward my emails to Thread Bank, which did not provide any assistance either. This situation is causing me severe financial distress, and the lack of transparency and customer support is beyond frustrating. I feel completely powerless, as my money is being withheld without any reasonable explanation or timeline for release. I would highly advise anyone considering using Baselane for financial services to be cautious. The company’s inability to handle customer accounts responsibly, coupled with its terrible customer service, has caused me unnecessary hardship.

Excellent!!!!!!!!!!!!!!!!!!!!

I love Baselane so much. Anyone using stessa for real estate- MOVE TODAY.

I use the free version and it helps me keep organized. Does all that I need it to do for a landlord with 2 properties.

Good interface and features, and works seamlessly. I love the minimalist style and simplicity of it all, has everything that I was looking for, and needed. A few recommendations are to have context help that would help with using the application. Like when you are using a split of an expense we would need to provide the number with a -$xx which was not intuitive. But once you figure out it is the best experience using the tool.