BaselaneBaselane is banking and bookkeeping that removes the mental overhead of managing finances for multi-property owners.Our goal is to support your rental business with tailored financial services, automated tools, and actionable data to save time, increase returns, and grow their rental investment portfolios.
Baselane (baselane.com) has 508 customer reviews on Five Star Index, with an average rating of 4.7 out of 5.
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Internet & Software · New York, New York
Excellent
Internet & Software · Flushing, New York
Excellent
Internet & Software · brooklyn, New York
Excellent
Internet & Software · Yonker, New York
Excellent
508 approved reviews, newest moderated first
Jody G.
Baselane is helping me move from the past of in person rental payments into the future of time saving on-line rental payments. The platform is easy to use and if I have a question customer service has been very helpful! Thanks Baselane, Jody G.
susana L.
he was honest and came thru for me , unfortunately it took up to an hour but I had no choice but to wait and Thank goodness he is honest and eager & willing to resolve my problem
O S.
The agent was patient and knowledgeable, able to answer all the questions.
Parama
As a landlord had contacted Baseline's customer service and I did not like the AI communication but the customer service for Email was easy and they were able to resolve my issue quickly.
Dina A.
Nour was very responsive and helpful, she was guiding me step by step until we resolved the issue
Charla A.
Ultimately, my experience with Elias was wonderful. He was very knowledgable and helpful, and solved my issue. Before that, it was a frustrating experience. The Baselane chat support only directs back to Furnished Finder, not to Baselane support. Spent lots of time on hold, finally got the Baselane number from Nicole. Was also disconnected while holding on Baselane. Feedback: offer both numbers in the support chat, please. Feedback: What I was trying to set up for my new tenant was to pay the full first month rent, then prorate it in the second month. Elias helped me get it done, but why make it difficult for the host? It seems like a logical option. I am grateful for the Baselane rent collection option. It is great for the most part. Thank You! 🤠
Stacy S.
One of my tenants was having some login issues when trying to pay her bill. Elias in customer service was fantastic and helped us resolve it quickly. I appreciate the friendly, helpful and expedient solve to our issue so we could move on with our day. Thank you, Elias!
Eric T.
Baselane Team is awesome there’s customer service team are awesome. Everyone pulls together to work on your issue. Elias fixed my problem less than 3 minutes it’s good to know that when you need help someone there to resolve your issues. Thanks again Baselane Team awesome