BaselaneReviews of baselane.com

Answered my question perfectly.

I needed help with creating my lease and Hala was SO helpful and patient and considerate. Will for sure use Baselane in the future because of Hala and their honesty!

I am very happy so far using Baselane for 3+ months. Easy to send out ACH payments to vendors, easy set up for my tenants to pay rent. The support team is always helpful. The company seems to listen to ideas from their customers and is focused on improving the product.

I had a great experience with Baselane’s customer support. I initially called because I needed help updating my mailing address and wanted a walkthrough of the platform. Bassam assisted me, and he was absolutely wonderful—very patient, knowledgeable, kind, and professional. He took the time to answer all my questions and made me feel completely comfortable asking anything along the way. He also helped reorder a new debit card to my updated mailing address and followed up promptly by email with clear details. The communication was excellent, and I truly appreciated how thorough and supportive he was throughout the process. I later contacted customer support again and was helped by Zahraa, who was equally kind and professional. She assisted me with a few smaller account details and, most importantly, followed up exactly as promised and kept me informed. That level of care and follow-through means a lot to me. While I did experience some challenges at the beginning when opening my bank account, once I reached out to customer support, the team was gentle, professional, and solution-oriented. Since then, I’ve really come to appreciate Baselane and the people behind it. I’m looking forward to using the platform more, especially for collecting rent and working with my tenants. Thank you to the Baselane team—especially Bassam and Zahraa—for such a positive experience.

Very impressed with this software system, the banking platform (multiple accounts so you can use the envelope system), and the Support team! My questions were answered quickly and efficiently and I was able to move forward doing what I needed to do. Thank you Baselane Team and especially Bassam!

I had a lot of hope for Baselane! Unfortunately my experience has been quite frustrating. My tenant has been late on rent for several months, she tried to pay but the overdue invoices all at once and it failed. Her payment was returned to her after a week. This happened about a month ago and she and I have both been in contact with Baselane support and they have yet to resolve the issue. The customer service rep said it was an issue with their software and they would get back to me but it has been two days and I haven’t heard anything. The rep also gave me the disappointing news that the tenants previous payment for November that I thought had gone through and showed on the Baselane Bank statements did NOT go through so that money isn’t actually available to me. Baselane needs to spend more time improving the rent collection experience, if there are issues more detail needs to be provided with timely updates. More Investment in customer support team should be made to allow for prompt responses and better service.

I was looking for a solution for my bookkeeping, accounting, and rent collection. Baselane has resolved all of my issues, and I am so thankful for this product! Very easy to use for owners and tenants, too! Customer service has been really responsive.

Support is very helpful!