Barton Watch BandsReviews of bartonwatchbands.com

10 days after ordering and paying and still can't give me any idea when it might arrive. Email responses are automatic via a bot. Wouldn't buy again.

Okay, it's not exactly rocket science to see that the company gets some bad reviews. I've seen a bunch from a few years ago that appeared to mainly relate to slow fulfilment and shipping and poor customer service. I'm seeing similar reasons for bad reviews here unfortunately, just nowhere near as many as I was seeing. So, I guess they are slowly getting a handle on this but it really shouldn't be a thing. And the cut and paste responses to those bad reviews is a really bad idea Barton. Not very personal. Anyway, my dealings with them. The website is really funky, so pay attention when ordering as it tends to pre-populate your order, particularly if you are ordering multiple items. It did this to me, it pre-populated a strap size that I didn't notice so I got the wrong size. I kept it anyway as a spare and now I pay very close attention when I order. I also keep getting direct e-mails with discount codes sent to me but when I attempt to enter them they don't work. Which is annoying. I did e-mail Barton about this and got no response. Which is very poor. I was also under the impression that if you signed up to the website then it resulted in free shipping but again, that function is not working for me. So, like I said, the website is funky, pay attention. The watch straps, bands, whatever you want to call them, are pretty good. That's the good news, right? I buy the one-piece nylon NATO straps and I'm happy with the end product completely. Just not so much with the journey to get there. If they sort those issues out they really would be top notch with a glowing review page instead of what they actually have. Bottom line is, I will still buy from them as long as things continue at least how they are. I recommend the product itself to you, less so the service or the website.

Never received the watch strap I ordered. All my emails have gone unanswered so far.

So on June 24th I ordered a black alligator grain leather watch band from Barton Watch Bands, got the confirmation the same day. 2 days pass, I wrote an email to their customer service asking when will I get a tracking number for my order, no response. 4 days pass, wrote another email again, still, no response. 6 days pass and I just lost hope of them shipping my order out so I wrote them a refund email and I have low hopes of them actually giving my money back. Probably never going to buy from Barton Watch Bands again because of the poor customer service and shipping. What really disappointed me is that they state their shipping times are 1-2 days and I get it that sometimes there are a lot of customers buying from the same shop, but atleast write to your customers about their orders or what problems you might be having, some response is better than none.

Decent. Good price. Not so good shipping experience.

I made an order #87591163 on the 3rd of May, and received confirmation from the company that it was shipped. Since then, the last update I received from the shipping company USPS was that the package was accepted in the US on the 9th of May. No updates whatsoever since then from USPS or Barton. I started contacting Barton since the end of May with generic replies received and only one reply that stated it will send the order again. No new tracking number was received. I sent multiple follow ups while being completely ignored by this sham company and they are happy to send spam emails and hollow offers. I hope this message is sent to any potential buyers, this company has a nice website but it is not legitimate and they will scam you. Please be aware

I've worn a lot of smartwatches/watches with a lot of different straps in my life but this Barton Watch band is the only one I ever had problems with. At the end of a day wearing one for my apple watch I had a serious rash on my wrist right under the strap. Never had such a thing ever from anything, not even any cheap watchband from amazon. Go invest your money somewhere else!

Best customer service team I’ve dealt with in a very long time. I screwed up my order, all my fault, they immediately fixed the issue without asking for the incorrect product back first ! They even sent out a pre paid envelope to return the wrong bands. It was smooth and fast and very friendly service , A+ !