Barton Watch BandsReviews of bartonwatchbands.com

Awesome straps, high quality silicone and fine leather. Customer service is top notch.

I love the product and the customer service is great. All issues resolved in a timely manner. Communication/Response time A+ as well.

They stand by their products. I got the watch band that I ordered but the color hue was different from the one online. They replaced it with a different band no questions asked. The replacement band had the stainless steel buckle which was didn’t match the case of my watch. This was totally my fault. They went ahead and sent me an extra buckle. I would definitely buy from them again.

I have a carbon and titanium watch with white hands and lume with 21mm lug width… damn hard to find 21mm straps of decent quality! Then Barton comes along and does a two tone black/white rubber strap that’s so soft, it’s awesome. My only feedback would be that the strap could be deeper/thicker at the lug area.

£57 worth of watch straps arrived to me in UK. I understood that VAT of 20% would be applicable , but no duty payable as under £135 threshold. They obviously didn't declare a customs value, so the shipping agent declared £136 - so I paid a total of £40 in customs fees for £57 of watches. Whilst I appreciate that Barton watches are not liable for customs fees, please at least complete the correct export docs so that the customer only has to pay the correct fees! Would not use again.

Horrible customer service...actually no customer service even after two emails sent and two voice mails left! They confirmed on 9/18/24 that they took my payment- it's now nine days later and not a word. If Barton is out there reading these reviews my Order is #87613740. Please update or cancel. At this point I can go elsewhere.

Honestly, I had the exact opposite experience to what is mostly mentioned here. Strap came damaged (but otherwise of good quality), so I contacted support - answer came lighting fast, with prompt replacement sent my way (this was allowed to be exchanged with the agent for a refund instead, as the duties are pricy in my country - also resolved record fast). 5/5 stars

Absolutely total lack of customer service. I have written to them 6 times over the last 14 days with no reply, I've telephoned them from Australia and left voicemails twice. I've even tweeted them from X and they won't respond. I've had problems with my last two orders. They left a milanese bracelet out from an order and it's been months trying to resolve that one. $49.99 lost. I recently ordered 5 straps in long length and three of them were regular. I have no recourse other than doing a charge back with my bank. They simply do not respond to ANY customer contact. It's not like I haven't tried all reasonable means to contact them. Until they reassure us that they aren't going to suddenly shut up shop in the middle of the night I would be hesitant to spend any more money with them. It's a shame because I liked their products, but this utter disdain for their customers is a deal breaker. I'm sorry Barton, it's you and not me.