Bareroots FootwearReviews of bareroots-footwear.com

Response from Bareroots FootwearSep 26, 2025

Hi Mary, Thank you for sharing your feedback. I’ve reviewed your previous communication with us, and it appears that our team, including Olivia, did respond and offered you a free swap to help resolve the sizing issue. We had asked for the size you needed to ensure we send the correct pair, but unfortunately, we did not receive a response from you. Our last email was sent on September 25. We truly want to assist you and ensure you’re satisfied with your purchase. Please check our previous response and let us know how you would like to proceed. We’re here to help, and we appreciate your patience in working through this matter. Bareroots Footwear

Response from Bareroots FootwearSep 26, 2025

Hi Lily, Thank you for your feedback. We take all customer concerns seriously and would like to address the points you’ve raised. It seems that you are using an alias here on Trustpilot, so we are unable to locate your order or verify the communication you’ve mentioned. To assist you further, please ensure that you’re emailing us directly at [email protected], and check your spam folder as our responses may have been filtered there. Our customer support team operates during business hours, and we aim to respond to all inquiries within 6 hours. We are here to assist any customer who is dissatisfied with their purchase. If you are experiencing sizing issues, we offer a free swap so you can choose a more suitable size without the need to return the product. We are committed to providing high-quality products and excellent service. We want to assure you that we are here to help resolve any issues you may have. Please don’t hesitate to contact us at the correct email, and we’ll be happy to assist you. Thank you for your understanding. Bareroots Footwear

Response from Bareroots FootwearSep 24, 2025

Hi Wendy, Thank you for sharing your feedback. We understand your concerns and want to ensure we resolve this for you. Since you're using an alias here on Trustpilot, we are unable to verify if you've already reached out to us. We kindly ask that you email us directly at [email protected] so we can assist you promptly. Our company offers free swaps and other solutions to ensure our customers are satisfied. Please reach out, and we’ll work with you to find the best resolution. Bareroots Footwear

Response from Bareroots FootwearSep 22, 2025

Hello AL, Thank you for taking the time to share your feedback. We’re genuinely sorry to hear about your experience and the issues you’ve encountered with the color and quality of the shoes. We understand your frustration, and we want to make things right. It seems you may be using an alias, and we couldn’t locate any previous communication from you. We take every concern seriously and aim to resolve all issues promptly. To assist you with the return process, please reach out to us directly at [email protected] and include “Trustpilot Review” in the subject line so we can prioritize your case. We’re here to help and ensure your concerns are addressed as quickly as possible. We apologize for the inconvenience and appreciate your understanding as we work to resolve this matter for you. Regards, Bareroots Footwear

Response from Bareroots FootwearSep 22, 2025

Hello NC, Thank you for your feedback. We’re truly sorry to hear about your experience and the issues you’ve encountered with your order. We always strive to provide excellent products and customer service, and it’s disappointing to hear that we didn’t meet your expectations. It appears you may be using an alias, and we couldn’t locate your previous communication with us. We take every inquiry seriously and aim to resolve any concerns promptly. To assist you with the return process, please email us directly at [email protected]. Kindly include “Trustpilot Review” in the subject line so we can prioritize your request and provide the necessary information for your return. We are committed to ensuring all our customers are satisfied, and we would love the opportunity to resolve this matter for you. Thank you for your understanding, and we look forward to hearing from you soon. Best regards, Bareroots Footwear

Response from Bareroots FootwearSep 22, 2025

Hello Nic, Thank you for sharing your feedback. We are truly sorry to hear about your experience and the issues you've encountered with the boots. We noticed that you're using an alias in your Trustpilot review, and as a result, we’re unable to locate your previous communications with us. We want to ensure that we address your concerns promptly and resolve this matter for you. To assist you further, please reach out to us directly at [email protected]. Kindly include “Trustpilot Review” in the subject line so we can prioritize your request and provide a resolution as quickly as possible. We sincerely apologize for any inconvenience this may have caused, and we are committed to resolving this to your satisfaction. We look forward to hearing from you and assisting you further. Regards, Bareroots Footwear

Response from Bareroots FootwearSep 22, 2025

Hello Ronie, Thank you for sharing your feedback. We’re truly sorry to hear that your experience with us hasn’t met your expectations. We take pride in our reputation, and as Trustpilot is a reputable platform, we cannot manipulate or fake reviews. We always strive to offer transparent and honest solutions to our customers. We understand that your issue stemmed from a sizing concern, and as part of our policy, we offered you a free replacement or exchange to address this. Since we aim to resolve our customers' concerns, we also offered a 30% partial refund as a way to remedy the situation. However, we do understand that this wasn't the solution you were hoping for, which is why we went ahead and issued you a full refund without requiring the product to be returned, and you were able to keep the shoes as a gift. Our primary goal is to ensure your satisfaction, and we believe this gesture shows our commitment to that. Throughout our communications, we made every effort to be courteous and helpful, as we always aim to provide a positive experience to our customers. We truly value all our customers' feedback, and we appreciate your understanding as we continue to improve our services for everyone. Bareroots Footwear

Response from Bareroots FootwearSep 16, 2025

Hi there, We’re truly sorry to hear about your experience, and we understand how frustrating it must have been for you. That’s certainly not the smooth process we want our customers to go through. Please reach out to us directly at [email protected] with the subject line “trustpilot review” along with your order details. Our customer support team (available during business hours and responding within 24 hours) will carefully review your case and provide the best possible assistance to resolve this for you. Thank you for giving us the chance to make things right. — Bareroots Footwear Contact: [email protected]