Bareroots FootwearReviews of bareroots-footwear.com

Response from Bareroots FootwearSep 5, 2025

Hi, Thank you for taking the time to share your feedback. We’re truly sorry to hear that your experience left you feeling this way. Please rest assured that Bareroots Footwear is a legitimate company, and we take customer concerns very seriously. While your review suggests otherwise, we want to reassure you that we carefully select our products and stand behind their quality. If the item you received wasn’t what you expected, you are covered by our 30-day return window as outlined on our website here: https://www.bareroots-footwear.com/pages/return-policy. Once returned, we’ll promptly process your refund. Our customer support team is available via email at [email protected], and we always respond within 24 hours during business hours. If you don’t see our reply, please check that you are using the correct email or reach us through our contact form: https://www.bareroots-footwear.com/pages/contact. We understand your frustration and would like the chance to make this right. Please reach out to us directly so we can assist you further. Warm regards, Bareroots Footwear Support

Response from Bareroots FootwearSep 5, 2025

Hi Eileen, Thank you for taking the time to share your experience. We’re truly sorry to hear about the long shipping time and the sizing issue with your boots. That’s never the experience we want for our customers, and we completely understand your frustration. We do stand behind our products, but sometimes sizing can vary. Please know you are always welcome to return your order within our 30-day window for a full refund, or if you prefer, you can keep the pair and receive store credit to try something else from our collection. You can view our full return policy here: https://www.bareroots-footwear.com/pages/return-policy. Our customer support team is available via email at [email protected], and we respond within 24 hours during business hours. If you don’t see our reply, please double-check that you’re emailing the correct address or use our contact form here: https://www.bareroots-footwear.com/pages/contact. We appreciate your feedback and will do our best to make this right for you. Warm regards, Bareroots Footwear Support

Response from Bareroots FootwearSep 3, 2025

Hi Jo, We’re sorry to hear that your order did not meet your expectations. Please know that our customer support team has already sent you the return instructions so you can resolve this quickly. If you respond to that email and include Trustpilot Review in the subject line, your case will be prioritized by our team. We take feedback like yours seriously and want to ensure you receive the support and resolution you deserve. Please reach out to us directly at [email protected] so we can assist you further. Kind regards, The Bareroots Footwear Team

Response from Bareroots FootwearSep 3, 2025

Hi Chloe,, Thank you for sharing your feedback. We’re very sorry to hear that your order did not meet your expectations. Please allow us to clarify a few points. We are not affiliated with Keen or any other brand, and we do not use or sell their products. All photos and items in our collection are chosen through our own manufacturing and sourcing partners. If something does not arrive as expected, we always want the opportunity to make it right. We could not locate any email or message from you regarding this order. Please contact our support team at [email protected] with the subject line Trustpilot Review so we can review your case directly and assist you with the best possible solution. Our team responds within 24 hours during business hours. We regret that this was your experience, and we truly value your feedback as we continue improving both our products and communication. Kind regards, The Bareroots Footwear Team

Response from Bareroots FootwearSep 3, 2025

Hi ML, Thank you for sharing your experience. We’re very sorry to hear about your frustration with the sizing and return process. Your feedback is important to us, and we understand how disappointing this must have felt. We do want to clarify that our return policy is transparent and available on our website. Like many international retailers, customers are responsible for return shipping costs. To make the process easier, our support team offered you an alternative solution—a 30% refund while keeping the shoes—so you wouldn’t have to go through the hassle or cost of sending them back. We regret that this option did not work for you and that the experience left you upset. Please know our customer service team always aims to be polite, responsive, and solution-oriented, even if the options don’t always match what a customer prefers. If you’d like to discuss this further, please reach out to us at [email protected] with the subject line Trustpilot Review. Our team is available during business hours and responds within 24 hours, and we’d be glad to assist you further. We truly appreciate your feedback and will keep working to improve our sizing clarity and customer experience. Kind regards, The Bareroots Footwear Team

Response from Bareroots FootwearSep 3, 2025

Hi Jenna, Thank you for your feedback. We’re very sorry to hear that your order didn’t meet your expectations. Please allow us to clarify a few points. We are not affiliated with Birkenstock or any other brand, and we do not copy or use their products. All images and items in our collection are chosen through our own sourcing and manufacturing partners. If something does not arrive as expected, we always want the chance to make it right. We partner with selected manufacturers across Asia to ensure consistent availability of stock and a wider product range for our customers. This setup sometimes means that orders are shipped from outside the EU, but it does not change our responsibility to our customers. We fully stand by our 30-day return policy and provide dedicated support for any issue. We could not locate any message or email from you regarding your order. Please reach out to us at [email protected] with the subject line Trustpilot Review, and our customer support team will prioritize your request and respond within 24 hours during business hours. We truly regret your disappointment and would appreciate the opportunity to resolve this directly with you. Kind regards, The Bareroots Footwear Team

Response from Bareroots FootwearSep 3, 2025

Hi Ash, Thank you for sharing your feedback. We’re truly sorry to hear about your disappointment, and we’d like to clarify a few points. First, we are not affiliated with Temu or AliExpress. At Bareroots Footwear, we carefully select our products through our own manufacturing and fulfillment partners, and many of our customers are very happy with their purchases. We also want to note that we have not received any email or message from you regarding your order. If you received a faulty or incorrect item, please contact our customer support team at [email protected] with the subject line Trustpilot Review. We respond within 24 hours during business hours and will do our best to resolve this quickly for you. Our 30-day return policy is clearly outlined on our website, and we always honor it to ensure our customers are protected. We’d be glad to review your case individually and find the best possible solution. We value your feedback and would appreciate the chance to assist you directly. Kind regards, Bareroots Footwear Team

Response from Bareroots FootwearSep 3, 2025

Hi Deanna, Thank you for sharing your experience with us. We’re very sorry to hear that the product didn’t meet your expectations. We completely understand your disappointment, especially regarding the sizing and return process. We do want to point out that our return policy is transparent and published on our website. Like many international retailers, customers are responsible for return shipping. To help ease the burden in your case, our customer support team offered you a 25% refund while keeping the shoes, which you accepted. This way you did not need to cover high return costs. While we regret that this resolution was not your preferred outcome, we’re glad to hear you found our customer service responsive and supportive. Our team always strives to provide quick, polite, and fair assistance to every customer. If you’d like to discuss further, please contact us at [email protected] with the subject line Trustpilot Review so we can prioritize your case. Thank you again for your feedback, we’re always listening and working to improve. Kind regards, The Bareroots Footwear Team