Bareroots Footwear Reviews | Read Customer Reviews of bareroots-footwear.com

Bareroots Footwear Reviews | Read Customer Reviews of bareroots-footwear.com

Bareroots Footwear reviews

610 approved reviews, newest moderated first

Consumer
Oct 2, 2025
Two pair of shoes looked very different…
Two pair of shoes looked very different in person than online.
Response from Bareroots FootwearOct 3, 2025
Hi there, Thank you for your review and for sharing your experience. We’re glad you took the time to let us know that the shoes looked different in person than expected — we understand how important it is for our photos to match what customers receive. We’ll be reviewing our product imagery and descriptions to improve accuracy, and we really appreciate your feedback in helping us do better. Best regards, Bareroots Footwear
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Renee K.
Oct 2, 2025
Refunds
I would have preferred a full refund, but will be able to donate these boots to someone in need, so all is well in the end.
Response from Bareroots FootwearOct 3, 2025
Hi Renee, Thank you for sharing your experience with us. We’re sorry to hear you weren’t able to get the full refund you were hoping for, but we think it’s wonderful that you’re donating the boots to someone in need — that’s such a kind gesture. We truly appreciate your honest feedback and are glad things worked out in the end. Warm regards, Bareroots Footwear
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Terri M.
Oct 2, 2025
Great response
Great response
Response from Bareroots FootwearOct 3, 2025
Hi Terri, Thank you for your feedback! We’re so glad to hear you were happy with the response from our team. Fast and helpful communication is something we strive for, and it’s great to know that came through in your experience. We truly appreciate your support! Best regards, Bareroots Footwear
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Lakisha
Oct 2, 2025
Ordering and receiving process was done…
Ordering and receiving process was done in a timely manner.
Response from Bareroots FootwearOct 3, 2025
Hi Lakisha, Thank you for your review! We’re so glad to hear that your order was processed and delivered smoothly and on time. Reliable service is something we work hard to provide, so your feedback means a lot. We appreciate your support and hope you enjoy your purchase! Best regards, Bareroots Footwear
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Jada T.
Oct 2, 2025
Healing shoes 👟
These are the most comfortable shoes I have purchased!! Very cute, too. I get lots of compliments on them. I recently broke my foot, and when I wear them my foot doesn't hurt as bad as it usually does. 🙂
Response from Bareroots FootwearOct 3, 2025
Hi Jada, We’re so happy to hear that your shoes are both comfortable and stylish — and even more that they’re giving you some relief as your foot heals. That means a lot to us. Thank you also for sharing that you’re getting compliments on them — we love hearing that! Wishing you a smooth recovery, and we truly appreciate you choosing us. Warm regards, Bareroots Footwear
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Grace S.
Oct 2, 2025
super kind and helpful!
really amazing customer service, i emailed when my tracking link didn’t work and they fixed the issue within minutes . then because i am from the UK i accidentally got the incorrect size and they were more than happy to help. the manager Olivia was really understanding, thank you
Response from Bareroots FootwearOct 3, 2025
Hi Grace, Thank you so much for your wonderful feedback! We’re delighted to hear that our team was able to quickly resolve your tracking issue and help with the size swap. I’ll make sure Olivia sees your kind words — she’ll be thrilled to know she made a difference. We’re so grateful for your support and look forward to serving you again in the future! Best regards, Amanda Bareroots Footwear
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Gail C.
Oct 2, 2025
Poor Service
The shoes run small and are not very sturdy. They promise easy returns but no one replies when you try to initiate a return. I've sent several emails and I'm still waiting on assistance and a return label. I would NOT recommend this company.
Response from Bareroots FootwearOct 2, 2025
Hi Gail, We’re very sorry to hear about your experience and the delay in receiving support with your return request. That is not the standard of service we want to provide, and I completely understand your frustration. We always try to resolve a customer's situation in their most favourable way. This can include a store credit for example where you can actually keep your order, without needing to return it! For now, I want to personally get is resolved quickly for you. Please keep on eye out for an email from us today. Thank you for your patience and for bringing this to our attention — we’ll use your feedback to improve our response times. Best regards, Bareroots Footwear
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Melissa W.
Oct 1, 2025
Beware do not purchase from this…
Beware do not purchase from this company. I will say it again do not purchase from this company. I ordered three pairs of shoes when I realized they were not the ones I actually wanted. I contacted them right away and asked them to cancel the order. They did not respond to me until after the order shipped and then told me that they couldn’t do anything, but once the order arrived to contact them and they will tell me how to return. The order arrived. The shoes were very cheaply made the material felt very stiff and uncomfortable not stitched. Well I would say it would be something that you would get below Walmart when I asked how to return. They told me that they could only offer an exchange or 30% back. I did not want to exchange them so I am fighting for a full refund.
Response from Bareroots FootwearOct 2, 2025
Dear Melissa, We’re very sorry to hear about your experience and the frustration you’ve had both with the order and the return process. That is not the level of service we want our customers to have. We’ve been able to locate your order. Our team will ensure to process your desired resolution today - please keep an eye out on your email. Thank you for bringing this to our attention — we’re reviewing our processes to ensure a smoother experience moving forward. Best regards, Bareroots Footwear
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