Bareroots Footwear Reviews | Read Customer Reviews of bareroots-footwear.com

Bareroots Footwear Reviews | Read Customer Reviews of bareroots-footwear.com

Bareroots Footwear reviews

Showing 13 reviews with 3 stars · Clear filters

Anonymous
May 25, 2026
Selected 3 Stars
Selected 3 Stars, just placed order have not proceeded or received order yet.
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Amanda J.
Jan 22, 2026
I haven’t heard anything about when my…
I haven’t heard anything about when my delivery is coming
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Donna R.
Dec 18, 2025
Need better app experience
The application isn't that user friendly. I can't see everything on my account
Response from Bareroots FootwearDec 19, 2025
Hello Donna, thank you for sharing your experience. We appreciate your feedback regarding the app and would be happy to assist if you need help accessing your account—please feel free to email us at [email protected] . Kelcee | Customer Service Team, Bareroots Footwear
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Lyne
Dec 17, 2025
Cheap Quality Merchandise
I thought I had decided on a good product. The first time I put the boot on the buckle detached from it. I didn't past the first day. The boot doesn't present to be of good quality, it appeared to online. I will be checking the return policy to send their merchandise back.
Response from Bareroots FootwearDec 18, 2025
Hello Lyne, I’m really sorry to hear about this—this isn’t the experience we want for you, and we absolutely want to help make it right. Please email our support team at [email protected] with your order number and a quick photo of the issue, and we’ll guide you through the return/refund options as quickly as possible. Kelcee | Customer Service Team, Bareroots Footwear
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Sherryl J.
Oct 20, 2025
Too narrow footwear -unacceptable refund policy
I typically wear a medium width and shoes were too narrow. I requested to return my shoes and was told I would need to ship them to China to receive a 100% refund (shipping $34-40)or choose another size for them to ship me. They only have ONE width in their shoes, so ordering a longer size would not have helped me. They offered to reimburse me 50% or send me another pair of shoes (which would have been too narrow). They were not transparent up front about their exchange and return policy. I was very diligent and after weeks of communication, I did receive a full refund. Olivia their customer service rep was AA very good communicator - so 5 stars to her!
Response from Bareroots FootwearOct 21, 2025
Hi Sherryl, We’re very sorry to hear about your experience and the fit issues with your shoes. That’s certainly not the kind of frustration we want for our customers. We always aim to be transparent about our return and exchange options, and we’d like the opportunity to make this right for you. We’ve been unable to locate your order based on the information in this review. Could you please reach out to us directly at [email protected] with in the subject 'Trustpilot review -your order number'? Once we have that, we’ll review your case right away and ensure you get a full refund. Warm regards, The Bareroots Team
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Tracey D.
Oct 15, 2025
DO NOT BUY- not TTS
Fit is not true to us shoe size at all!! They don’t accept returns instead will send you a new pair with the adjusted shoe size that still won’t fit. However if you spend enough time and argue for a full refund with all the inconvenience that was experienced. They will fully refund your order.
Response from Bareroots FootwearOct 16, 2025
Hi Tracey, We’re truly sorry to hear about your experience and that the fit of your shoes wasn’t as expected. We understand how frustrating that can be, and we want to make this right for you. Our team has located your order and will be reaching out to you directly today to offer a solution that best suits you — whether that’s an exchange, refund, or another preferred option. Thank you for giving us the chance to resolve this for you. Kind regards, The Bareroots Team
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Jaimie L.
Oct 9, 2025
Initially the shoes took almost a month…
Initially the shoes took almost a month to arrive, and when they did arrive they were much too small. It took some time to get my return sorted out, and in the end they fully refunded me and let me keep the shoes to gift to a friend. So I was happy :)
Response from Bareroots FootwearOct 9, 2025
Hi Jaimie, Thank you for taking the time to share your experience! We’re sorry again for the initial delay and sizing issue, but we’re really glad we could reach a resolution that left you happy in the end. Your patience and understanding mean a lot to us — and we’re delighted that your friend will get to enjoy the shoes, too! We’ll continue working hard to make delivery times and sizing consistency even better going forward. Warm regards, The Bareroots Team
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Barbara D.
Oct 8, 2025
The boots I received were as pictured…
The boots I received were as pictured and seemed to be comfortable however I was sent a smaller size then ordered. Company offered free replacement but there is no free returns - keep that in mind! They ended up giving me a 40% refund and I gave the boots to a friend that wore that size. I did love the boots but didn’t want to get another wrong size and go through this again.
Response from Bareroots FootwearOct 9, 2025
Hi Barbara, Thank you for taking the time to share your feedback. We’re glad to hear you liked the style and comfort of the boots, though we’re truly sorry that the sizing and return process weren’t as smooth as they should have been. The free replacement actually does not require a return. We always want to find a resolution for each customer where the customer does not need to go through the hassle of returning their order. We appreciate you working with us toward the partial refund solution and we’ll be reviewing your case internally to see how we can improve our sizing guidance and exchange options moving forward. If you ever decide to give us another try, please reach out directly at [email protected] — we’d be happy to help you find the perfect fit. Warm regards, The Bareroots Team
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