Bareroots FootwearReviews of bareroots-footwear.com

I received the wrong item. I ordered shoes with a heel strap and was sent a pair without a heel strap. I immediately emailed and provided the info that the Bareroots website indicated was necessary. Website even has a place that describes what to do when you receive the wrong item. The return/refund policy on the website also says that the customer isn’t responsible for return shipping costs if they received the wrong item. I provided order number and pictures of the wrong item received. It took 3 days for me to get a response. The response asked me to send pictures again so they could understand my situation. I re-sent pictures. Customer service usually takes a couple of days to respond. They told me I’d have to pay for return shipping or they offered 75% store credit (why would I want credit for a store that sends wrong items?). When I told them that these options weren’t reasonable, they finally offered 30% refund of the purchase price. Still no offer to cover shipping costs after sending wrong item - even though their website says they will. Today, after 2 weeks of back and forth, I decided to accept the 30% refund because I just need this to be over. I responded to the email chain and wouldn’t you know it - the email was undeliverable. I’ve been attempting to re-send it today and it continues to be undeliverable. The shoes are low quality but they weren’t expensive so I wasn’t expecting much. I did expect to receive the correct item though. If you are lucky enough to receive what you ordered, then this company might be fine. I feel that I’ve been scammed and also that I’m probably communicating with a customer service bot. Their phone # on the website also doesn’t work. Edit (1/8/26): I’m currently in the process of disputing the purchase with my credit card company and advise you to do this as well if you are in a similar situation. Edit (1/9/26): after about a week of no contact, I received an email about a full refund from BAREROOTS! It wasn’t part of my email chain with customer service, but maybe it’s in response to the dispute I filed with my credit card company yesterday. I will see if/when I actually receive a refund and MAY change my rating.

I love that customer service was very proactive when i wanted to exchange my moms boots for a bigger size. They did not allow for exchange however they gave me a discount code to virtually buy a new one and keep the original one i got. I am not sure how that is sustainable for a business but i will be sure to order 2 sizes up especially for boots so we can wear socks with it.

Very disappointed with my experience with my order. The shoes I ordered didn’t fit. Not even close to my size. I doubled checked the European conversion. While I got an initial response informing me that I could either return the shoes overseas at my own expense or get 75% store credit, once I responded with my decision they (Hannah) completely ghosted me. I wrote 5 emails asking for a reply back. They never responded. I’m now stuck with shoes I can’t wear and I’m out $61. I’ll sharing this experience with my friends to make sure they don’t shop with them.

Terrible quality, thin materials. No cushion inside at all. Long shipping process to get the product, then terrible return policy for crap they send you. I don’t want any more of their products, (they give a choice of 75% credit towards another item, you pay shipping) or I would have to pay to ship the item back to China for a refund, IF they approve it. They asked me to measure the shoe and take a picture of the shoe with the tape measure. Be careful ordering from companies on the internet from other countries. Their website says Netherlands and registered in USA. The cheap product they send is from China. NOT WORTH IT!! BEWARE!! Scam company.

My first time to order on this site ..it was easy to go around and look for your style and size and I love the prices its my budget .I ended up ordering 1 boots im very excited to see them..fast delivery and you get updated thru email and you can even track your package.

Other than offering me the exact same product at checkout at an additional discount, everything was EZ PZ. We'll see what the remainder of this transaction/product does.

Ordered a xmas gift for our son's girlfriend.TOOK FOREVER TO ARIVE and Sizing was inaccurate and way too small. Quality was HORRIBLE!!! Contacted customer service for a return. They still have not responded and I have emailed them 4 times. DO NOT WASTE YOUR MONEY!!!!

I received a pair of shoes for Christmas. The shoe is too big, so I reached out to customer service. They were quick in responding and coming up with a solution. I was able to reorder the correct size. Thank you.