Bareroots FootwearReviews of bareroots-footwear.com

Company a joke. I finally got a response regarding return process and they give you two options - one, pay return cost to China, or two, get a $75 credit w them and keep item as if I ever want to do business w them again!! Shoes were cheap and fit poorly.

DO NOT ORDER FROM BAREROOTS. They are a Chinese scam company. Shipped the wrong item (and in very poor quality) then would not cover return shipping, despite their return policy stating they cover it if the error is their fault. Then when I followed up, I got a email sender error. Phone calls to the company point you to the same now-disconnected email. Total scam.

Do not waste your money. It is all a scam. The shoes are trash and the sizes are junk. You can never return the items and you will never see your money again. I was communicating with customer service to get the details of my return in order. However, today I went to send them an email and it keeps bouncing back as undeliverable. This is a SCAM! Don’t be a fool. Save your money and buy local!

Like many people, the shoes didn't match the picture in significant ways (the boot was too short, had the wrong colored stitching, and had the wrong color inner fur). Email them about it. They responded: "As per our supplier, the item you received matches the product that was ordered." I asked what options I have, cause if the ones I'm seeing on the website don't exist, then there's a scam going on. They(Charlotte after Hannah replied) asked me to send pictures(which I already uploaded when I created the ticket). I sent the pictures and of course my email got bounced back. I tried a different email(used Outlook and Gmail), and both bounced. I called their phone number, and it rang and rang until it hung up. After i called 3 times it started going straight to voicemail claiming they are unable to take my call but confirmed it is Bareroot's number. My next call was to Chase to report fraud for this transaction. Please, please, please if you used a credit card or a decent bank, argue with them, report the fraud.

Easy interface.

If there was something like a negative rating, that is what I would give this scam business. Worst experience. Poor quality shoes, come broken and I have two pairs in the same size and they are completely inconsistent! Once is like a 10.5 and other is 9( both EU 40). Despite all my efforts, no luck in getting a credit, refund or exchange!!! Need to report this business. How are they allowed to make the claims and no way to reach them. They have now blocked me. So all my emails are undeliverable!!

This site is a SCAM. I was sent the wrong product, then ghosted. The customer service email doesn't exist, and the phone goes to a general voicemail that no one monitors. They will take your money and send you some crap, then ignore you. Do not buy from this vendor.

I have been emailing them about a return. The boots I received weren't great quality and were not comfortable. I asked for a return shipping label, then they said it was most likely going to be very expensive to return because it was getting sent to the warehouse in China (the customer is responsible for the return shipping cost). The only other option is to get 75% store credit and keep the item. When I went to respond to the email, all of a sudden I get an error message saying the email address isn't valid (it was the same email we were previously corresponding through). Absolutely terrible experience! Do yourself a favor and DO NOT ORDER FROM HERE.