Maureen W.
Free Shipping Isn't Free
I ordered a bra that arrived and did not fit correctly. I ordered my normal size, but the bra did not fit, so I used the included return shipping label and asked to exchange it for a cup size up. Imagine my surprise when a partial refund of my purchase price was sent to my credit card account and a note indicating they would send the new bra in the future was emailed to me. They charged almost $8 for return shipping. I could have put the bra in a USPS flat rate box for $5.99 and saved myself $2 IF I had been notified the return shipping was on me, not them. I hate companies who do business this way.
Response from Bare NecessitiesMar 20, 2014
Maureen, We are so sorry to hear about your trouble shopping with us. We would be happy to help resolve any issue at all! Our return shipping fee of $6.95 with the use of our label is outlined on the return form and on our website FAQ's. It is never our intention to mislead our customers. Only to make it easy to shop, never difficult. We will be reaching out to you directly via phone to resolve this. Thank you for your feedback. Your friends at Bare Necessities.



