Bare NecessitiesReviews of barenecessities.com

in my experience the people here are helpful and take the time to answer/research any problems or questions. Once in a while there is a mis-hearing or communication glitch, and they've always been quick to right any errors which have resulted, issue refunds, etc. I've ordered from them for several years and am always happy with the products. Returns/refunds are smooth.

Horrible customer service!!! Shipped my package to a different address and refused to fix the matter I’m not even sure how the payment went thru since the zip didn’t match my billing address no refund also wanted me to resend the package back which was impossible since again I do not live there will never order again

Literally just other brands bras. They don’t make anything. Still had the tags on for Wausau etc. Awful. Straight to return. Waste of money.

I ordered 4 bras from the company. The arrived timely and we fine but 1 didn't fit. So I returned it (had to pay $7 to return it). They received my return on June 30 and never sent me a refund. They claim they gave me a refund on June 25 which is funny because the email says they received my item on June 30. But they never gave my money back. They told me to check my credit card statements. Which is funny because how do I look for a refund I never received? ** you can see the response from the company below, but I assure you I never received a refund. They can say they gave me a refund, but they never did.

The bra fit specialist was superbly helpful and the overwhelming reason for my continuing to purchase bras at barenecessities. Their fit specialists are knowledgeable and remarkably helpful, and I was offered to be connected with the same one when I called back for further fit help adjustments. The website had changed recently and it’s quite problematic to find or re-order anything, with free returns no longer offered, even for frequent buyers, so that I had just about given up continuing to buy anything there.

Wish I could attach a photo of what I purchased. I've been surching for months for something that actually fit. I purchased a 2 piece bathing suit. 32g fit perfect but unfortunately not enough support. Solution bought waterproof braswim cups from Amazon and sewed them in place. Perfection. The bottoms was midrise and was perfect also. Hit just below the belly button. Couldn't be happier. If I didn't have to add my own cups for support it would have been a 5 star.

I emailed about updating my account information. I don't appreciate the fact that we have to contact the company to update our own information. None of this would have happened if we were able to update our info on the site. I sent the email providing the info that was on my account so they can find it and change my email and phone number. Unfortunately, the person who responded had no idea how to do their job. Every email exchange I gave her information about my profile to help her find it and every response contained her claiming she couldn't and asking for more information. In an effort to control my blood pressure, I decided to call customer service. The women who answered the phone found my account based on the old email address in 2 minutes. The lady from the email needs to be fired because I know she could have found my account using my old email address. This experience was completely preventable and here's the kicker....no one ever responded to my email until today and tells me I was talking to an automated email. I'm so effing furious all I can do is laugh. Horrible doesn't begin to describe an company that is dishonest about communications. The most an automated response is good for is redirecting you or informing you that a real person is coming. There was no indication that I was talking to a robot because humans can be just as useless. Well we're in this syfy movie now, but I will never be shopping with this company of bots ever again. And yes, I do still believe the bot should be fired!

I did not receive one of my shipments from them, although it showed as delivered. I realized this later, and they said they would "escalate" the issue, and then told me they couldn't do anything and stopped responding (even though FedEx indicates that they could still help file a claim). This was for over $200 in merchandise. Really disappointing and my money will be spent elsewhere. Edited to add: The company has responded below saying they wish they could do more, but they can and are deciding not to. As mentioned FedEx recommends that they file a claim - it is still within the time period where they can do so. Yet for some reason (a desire to wash their hands of this?) they are not willing to take the time to do this. Again, disappointing customer service. There are other businesses to support.