BankrollaReviews of bankrolla.com

Response from BankrollaAug 2, 2025

Hi Krystal, We’re truly sorry to hear about your experience and appreciate you taking the time to share your feedback. Please rest assured that we are a fully licensed social casino and operate in full compliance with all applicable laws and regulations. We take every concern seriously and always aim to provide timely, friendly, and helpful support. If your experience fell short of that, we sincerely apologize. Our team is always here to assist, and we’d be more than happy to look into your case further - please don’t hesitate to reach out via Live Chat or via [email protected] With Love, Bankrolla Team

Response from BankrollaJul 16, 2025

Hi Rosa, Thank you so much for your kind words! We’re excited to hear that you’re enjoying your experience and that Bankrolla is becoming one of your favorite sites. We’re happy to have you with us and hope to keep making your day- day by day! If you have any questions, feel free to reach out. Best regards, Bankrolla Team

Response from BankrollaJul 16, 2025

Hi Brittany, Thank you for sharing your thoughts! We’d love to understand more about your experience - what didn’t quite hit the mark, and what you enjoyed most? Your feedback helps us improve and make Bankrolla even better for you and the entire community. Feel free to share more details with us here or reach out to our support team anytime at [email protected]. Best regards, Bankrolla Team

Response from BankrollaJul 16, 2025

Hello Luis, Thank you for your feedback. However, please note that your account was closed due to a violation of our Terms and Conditions. We did not state that you have duplicate accounts under the same name. Rather, our system identified a duplicate account that shares multiple key identifiers with your existing profile. While we are unable to disclose sensitive internal details here, however we can confirm that there was an exact match on both the IP address and the physical address, which constitutes a direct breach of our Terms and Conditions. It is crucial to follow our guidelines to maintain a safe and fair environment for all participants. If you have any further questions or would like additional clarification, please don’t hesitate to contact our support team at [email protected]. Best regards, Bankrolla Team

Response from BankrollaJul 16, 2025

Hi Chris, Thank you for taking the time to share your experience, and we truly appreciate your honest feedback. First, we sincerely apologize for the delay in your redemption - we completely understand how frustrating this must have been. We’re happy to confirm that your winnings have been successfully processed and most likely you have already received them. We’re continuously working to improve our verification and redemption processes to make them faster and smoother for all players. Your comments help us identify where we need to do better, and we’re already taking steps to improve. Thank you for acknowledging our customer service team - we’ll be sure to pass on your kind words. We genuinely hope you’ll give Bankrolla another chance to provide a better and more seamless experience. If you have any further questions or need assistance, feel free to reach out to us at [email protected]. Best regards, Bankrolla Team

Response from BankrollaJul 9, 2025

Hi Crystal, Thank you so much for your kind words! We are glad that you're enjoying our services. Your support means a lot to us, and we're so happy to have you as part of the Bankrolla community! With Love, Bankrolla Team

Response from BankrollaJul 9, 2025

Hi Shawn, Thank you for your review. We’re truly sorry to hear about your latest experience and completely understand your frustration. This is not the kind of service we aim to provide. Please reach out to our support team directly or reply to your original ticket with any updated information. We’d love the opportunity to review your account and assist with your redemption as soon as possible. Your satisfaction is very important to us, and we're here to help. With Love, Bankrolla Team

Response from BankrollaJul 8, 2025

Hi Benjamin, Thank you so much for your feedback, we truly appreciate it! 😊 We're thrilled to hear you've had a smooth experience with us. As for the daily promo - great news! We actually have a Daily Quest available. Just log in once every 24 hours to claim your reward! 🎁 Thanks for being a part of the Bankrolla community. With love, The Bankrolla Team