BankrollaReviews of bankrolla.com

They will take your money instantly but when you want to withdraw you have to send documents credit card pictures and the whole 9 yards just to try to withdrawl I tried redeeming after doing kyc but after they declined it saying I need to send more proof which is crazy since I spent 100s just to redeem partial of what I lost

Your payouts take way too long and if your not vip then you have to wait until they're done first B. s

Poor payouts 2-3 weeks at a time and it’s ridiculous.

Will update if anything changes but I’ve literally put money into it at the beginning of the week thinking you know I’ve seen a couple of these reviews on Reddit and people are saying oh they got their first with all this and that first couple I was like well I’ll at least give him a try. Give him a try verified and everything $100 and literally it’s still pending to this day. I’ve messaged him my comments that I’ve asked about it and they just keep saying we do our best to make sure that you get your money within the first 2024 to 48 hours and then of course once the 48 hours mark passes, we make sure to get your money in the first 24 to 72 hours so I’m literally sitting here three days in no updates at all. You know asking if there’s anything that I could do to help the process and say no reassure you that you know we’re working on it as fast as possible well now that I come back to see all the other reviews cause I’m like what’s going on like it’s so crazy how these casinos can easily just take your money but whenever you try to get some money out of them, not only does it take days and what I’m thinking is they’re trying to find a reason to not only not give me my money but banned my account so I will update if anything changes. I’ll update the stars 205 if I actually get my money but if not, I’m going to file for arbitration. I’ve done it for two other casinos and then ended up settling on both of them so they’re gonna end up spending way more money than the hundred dollars if I don’t get my money by Monday or so but you know it just seems like they’re lagging it out so they can find a reason to ban my account but I’ve got everything recorded and all that I said I’ve already filed arbitration on two other so we’ll see how this goes, but I definitely will update

I tried to permanently self-exclude my account because of a gambling addiction, and the whole experience has been ridiculous. First off, their website only lets you self-exclude for a maximum of 14 days. Seriously? Even worse, that doesn't work either. I selected 14 days, confirmed it, and got an error every single time. The page says to contact live chat if you need a longer exclusion, so that's exactly what I did. I made it very clear to the support agent that I was dealing with a gambling addiction and wanted my account permanently locked. He couldn't do it. Instead, he directed me right back to the same broken page and told me the exclusion "applies instantly." I explained multiple times that the page wasn't working. At one point, he literally copied and pasted the exact same "I've escalated this to management" response THREE TIMES. I also asked a simple yes or no question about whether they'd refund my coin purchases, considering their own system wouldn't let me exclude myself. His answer? He "can't confirm"...wish they couldn't confirm my unfortunately many transactions....must be nice to just pick and choose like that. Then, unbelievably, he closed the chat because apparently I "didn't have any more questions." So here I am. My account still isn't locked, I have no reference number, and nobody has given me a straight answer about anything. But wouldn't you know it, the BUY button works just fine. I've saved the entire chat transcript and screenshots of the errors, and I'll be taking this to my bank and the Arkansas Attorney General. If a gambling site can't even get self-exclusion right, especially when someone explicitly tells them they have a gambling problem, that's a serious issue.

No cash out once I won over 1,000 dollars.. they asked for extra verification then never got back to me and still haven’t… I have since lost the 1000. And this is after a couple cash outs of lower amounts

I thought with top priority tiers I was top for instant redemptions in lighting speed transfers well its only 1 and thats it so I made a complaint didnt think everything that I cashed out from after complaint is taking the max time with everything for me. I think if im top priority than why not keep me on instant. Not happy but I love the site cuz I still b using it still

I’m very disappointed with my experience on Bankrolla. Games consistently froze, and refreshing the page or trying different browsers didn’t fix the issue. Support apologized and said the problem had been escalated, but it was never resolved. The rewards offered also felt inadequate. With the minimum redemption threshold and playthrough requirements, they seemed nowhere near enough to make reaching a payout realistic. I also received promises of upcoming VIP perks and special rewards, but never got a clear answer about when those would arrive. When I asked to close my account, I wasn’t given clear instructions. Instead, the conversation kept turning back to offers for more rewards. Support was slow to respond, and even after I repeated my request, I still didn’t receive clear confirmation that the account was closed. Overall, I found the games unreliable, the rewards disappointing, and the support frustrating.