If I could give negative stars I would. I was playing and maximum bet was .40. I won free spins and got over 50. I went to a megaway game once again max bet was .40. Spun a few times got nothing so went to a jokers megaway game. Saw 50 in the bet box, assumed it was .50 like all the other low maximum bids. Turns out it was 50.00 and one spin done. This is definitely a pathetic place to play. Stick with a reputable place to play- not here. I’m sure they will ask for more info to flag this review but it is 100% legitimate
Response from BankrollaJun 24, 2025
Hi Daniel,
Thank you for taking the time to share your feedback. We’re truly sorry to hear about your experience and completely understand how frustrating that must have felt.
Please know that we do not set or control bet amounts ourselves. All game settings - including minimum and maximum bets - are determined by the licensed gaming providers we work with. These providers are trusted, fully certified, and legally approved, which ensures that all gameplay is fair and compliant.
That said, we’re committed to making things right and would love the opportunity to look into your case further. Please reach out to us directly or reply here with more details, and we’ll do our best to assist you.
Sincerely,
The Bankrolla Team
DB
Deannie B.
I may give 5 stars after I see how my…
I may give 5 stars after I see how my redemption goes but I can say I started with welcome 2sc,got up to 40 by dropped down to 3.45 then I hit a 90dollar major on a 20cent bet. Ended up 137 and change altogether. So I am enjoying my experience so far. We c....like I said...how redemption goes. I redeemed 100 to bank while ago..I'll check in a.m...thanks Bankrolla...
Response from BankrollaJun 24, 2025
Hi Deanne,
Thank you for sharing your experience - and congratulations on your win! We’re so glad to hear you’ve been enjoying your time at Bankrolla.
We appreciate your honest feedback and understand that a smooth redemption process is an important part of the experience. Please rest assured that our team works hard to process all redemptions within 12 hours, and we’re always here if you need any help along the way.
If you need any assistance please reach out via [email protected]
Thanks again for being part of our community - we’re excited to have you with us!
Warm regards,
The Bankrolla Team
JJ
Julie J.
Repeatedly Denied for Using a Virtual Card – Unacceptable Practices
Title: Repeatedly Denied for Using a Virtual Card – Unacceptable Practices
Review:
BankRolla’s verification process is fundamentally broken for anyone using virtual cards—which are now standard for secure online transactions. I submitted every piece of documentation available from my card issuer, including screenshots and statements. Like all virtual cards, mine does not display my name or full number on a single screen or document. That’s not a flaw—it’s how they’re designed.
Despite this, I was asked again and again to provide documents that do not exist. I explained the limitations clearly, multiple times. Instead of offering an alternative or escalating the issue, I received copy-paste responses and dismissive replies that ignored everything I’d already said. At one point, the tone even bordered on mocking.
I’ve since filed formal complaints with the Consumer Financial Protection Bureau and the Oregon DOJ Consumer Protection Division. I’ve also requested escalation to a supervisor—repeatedly—with no meaningful response.
If you use virtual cards or expect to be treated with basic respect as a customer, I strongly recommend avoiding BankRolla. Their system is outdated, their communication is unprofessional, and their refusal to adapt to modern payment tools is unacceptable.
Gave them my bank conformation that card numbers don't appear kn statement.
Upfay 6/21
Title: BankRolla Is Stonewalling Payouts – Still Demanding Impossible Documents
Review:
BankRolla continues to deny my redemption request, now claiming they need a bank statement for a charge that was made this month—even though the statement hasn’t been generated yet. I’ve explained this. I’ve submitted every piece of documentation available for my virtual card, which, like all virtual cards, does not display my name or full number on a single screen or statement.
They’ve ignored that reality and keep recycling the same demand for documents that do not exist. I’ve asked for escalation. I’ve been met with silence or copy-paste replies. At this point, it feels like they’re just stalling because they can’t—or won’t—pay out legitimate winnings.
I’ve updated my complaint with the Consumer Financial Protection Bureau and the Oregon DOJ Consumer Protection Division. If you’re considering using BankRolla, especially with virtual cards, don’t. Their system is broken,
Response from BankrollaJun 24, 2025
Hi Julie,
Thank you for taking the time to share your experience. We sincerely apologize for the frustration and inconvenience you faced during the verification process.
We understand that the use of virtual cards is becoming increasingly common, and we are actively working to improve our processes to better accommodate these modern purchase methods. However, as part of our legal and compliance obligations, we are required to verify transactions through documentation that shows both ownership and a completed payment to BankRolla. Unfortunately, in many cases, this documentation is not readily available with virtual cards, which creates challenges for both sides.
Please know that it was never our intention to cause frustration or appear dismissive. We appreciate your persistence in providing the available documentation and are glad to confirm that your documents were reviewed and your redemption was successfully processed on June 23, 2025.
We’re committed to learning from your feedback and making improvements to ensure a smoother experience for all our players in the future.
Should you have any remaining concerns, we would be grateful for the opportunity to assist you further. You’re always welcome to contact us directly.
Sincerely,
The BankRolla Team
DM
Derek Micheal G.
well i am new to bankrolla.com (as of…
well i am new to bankrolla.com (as of 5-30-25) and i must say they offer high quality social casino games such as pragmatic etc and i actually ended up winning off my free sc and just wanted to say thank you and i hope that yall stay on this path :)
Response from BankrollaJun 19, 2025
Hi Derek,
Thank you so much for your kind words and for taking the time to share your experience! We're thrilled to hear that you’re enjoying our selection of high-quality social casino games.
We’re dedicated to creating a fun, fair, and rewarding experience for all our players, and feedback like yours truly motivates our team to keep improving.
Thanks again for being part of the Bankrolla community - we’re excited to have you with us!
Best regards,
The Bankrolla Team
LE
Lisa E.
Fun times
Great game and giveaways are fun..
Response from BankrollaJun 17, 2025
Hi Lisa,
Thank you so much for the lovely review!
We're really happy to hear you're having fun with our games and enjoying the giveaways- that means a lot to us.
We put a lot of heart into making Bankrolla a place where people can relax, play, and feel valued. Knowing you're enjoying it makes it all worth it.
If you ever need anything or just want to share more feedback, we're always here to listen.
Warm wishes,
The Bankrolla Team
RC
Rashita C.
This company is a scam
This company is a scam. When I created the account I had to send in documents to verify the account. Sent the documents in and had my account verified almost immediately. Fast forward,I ended up "winning" $150 but my redeem request kept being denied by the non existent "finance department"who apparently couldn't verify my identity using the SAME DOCUMENTS that were used to verify my account initially . Over the coarse of one week I was asked to send in numerous forms of identification including a picture of myself holding my driver's license, a picture of the debit card I used to add money to the account and even my BIRTH CERTIFICATE ,as requested, in an effort to verify my identity, AGAIN, and collect the $150 I rightfully won. Needless to say I never received the payout. I requested the account be closed and that's when they came back saying that if I sent my birth certificate in they could approve my request but after I sent that in they emailed me saying that the "finance dept" still denied my payout !!! Which is INSANE!!! Especially being that these same documents were used to verify my identity to open the account. I ended up disputing all charges with my bank and was refunded the money I spent on this stupid site and I also hired an lawyer who is working hard to make sure that I receive MUCH more than $150 from this company when it's all said and done! 0/10 I DONT RECOMMEND!!!
Response from BankrollaJun 16, 2025
Hi Rashita,
We’re sorry to hear about your experience and appreciate the opportunity to clarify a few important points.
As part of our KYC (Know Your Customer) and fraud prevention procedures, we may request additional verification documents at any time to ensure account security and regulatory compliance. This process is clearly outlined in our Terms & Conditions, which all users agree to upon registration.
While your account was initially verified for access, our finance team required additional documentation during the redemption process. Unfortunately, the documents you initially provided did not meet our compliance standards. As a result, we made the decision to refund your purchase in accordance with our policies, and you were informed accordingly.
Please note that the requested documents were submitted only after the refund had already been processed.
We understand how frustrating this may be, but these procedures are in place to protect both our users and the integrity of the platform. If you have any further questions or concerns, our support team is always available at [email protected].
Sincerely,
The Bankrolla Team
JM
Justin M.
Super fast payouts
Super fast payouts, it’s cleared in bank account the next day. Fair gameplay. I’ve won 3x as much on this site than any other. 10 out of 10 recommend!!
Response from BankrollaJun 8, 2025
Hi there,
Thank you so much for the amazing review! We’re glad to hear your redemptions have been super smooth and quick - that’s exactly what we aim for!
It’s awesome that you’re enjoying the gameplay and seeing some exciting wins along the way. Fair play and a fun experience are at the heart of what we do, and we’re so happy it's shining through for you.
Thanks for the 10/10 and for recommending us - we truly appreciate your support! If you ever need anything, our team is always here for you.
With love,
The Bankrolla Team
CW
Christopher W.
I deposited $20 bucks and got a welcome…
I deposited $20 bucks and got a welcome bonus and instantly hit for $350. I’ve used alot of online casinos and I feel like bankrolla has been the best hands down. They have great live agents who are very helpful. 10/10 experience
Response from BankrollaJun 8, 2025
Hi Christopher,
Thank you for your review and what an amazing start! We're thrilled to hear you hit that $350 win right after joining with the welcome promo.
It means the world to us that you find Bankrolla to be the best out there. Our support team will be so happy to hear your kind words - they’re always here to help and keep things running smoothly.
Thanks again for your 10/10 feedback and for being part of our growing community.
With appreciation,
The Bankrolla Team
