We will see, the first win is always easy but this seems to be like every other online casino - you have to dump a lot in to get 10 back. Minimum redemption is 100, so there is that.
Response from BankrollaOct 21, 2026
Hello,
Thank you for sharing your feedback. We understand that having a positive and transparent experience is important, and we appreciate you giving Bankrolla a try. 💙 Our goal is to provide an enjoyable experience for all players, and we’re always working to improve. If you have any questions about our redemption requirements, our support team is here to help at [email protected].
Best regards,
Bankrolla Team
BR
brandy
Be cautious
First of all, it took me a long time to win anything on this site and I spend a lot of money. The first redemption I did was instant. Probably within a half hour. I thought great. I will stay with this site. Second redemption we’re going on five days and I keep getting the runaround. Every single day I message them or email them and I get the same answer. I’m starting to get angry and think that maybe they are a scam. Also, I tried to limit my deposit and they said they don’t do that. Should I get my redemption within the next day or two? I’ll change this review. But we’re going on five days and that’s way too long in this day and age.
Response from BankrollaOct 18, 2026
Hello,
Thank you for sharing your experience. We’re sorry to hear about the frustration caused by the delay with your second redemption and the repeated updates that haven’t provided the clarity you expected. We understand how disappointing it can be when a previous redemption was processed quickly and the next one takes considerably longer.
We also appreciate your feedback regarding deposit limits. We take responsible play concerns seriously and recognize the importance of clear information about available options. Your feedback is valuable as we continue working to improve communication and the overall player experience.
For privacy and security reasons, we’re unable to discuss account-specific details here — please reach out to [email protected] so our team can review your concerns directly.
Best regards,
Bankrolla Team
AB
Anthony B.
Took 5 months to get paid out but at…
Took 5 months to get paid out but at least I didn’t get ripped off .i will be deleting this casino when others pay either instantly or within a few days . No need to wait so long
Response from BankrollaOct 5, 2026
Hello,
Thank you for sharing your honest feedback. We’re sorry to hear that the redemption process took much longer than expected and understand how frustrating such an extended wait can be. We appreciate your patience and are glad to hear that your redemption was ultimately completed. We also value your feedback regarding processing times and will take it into consideration as we continue working to improve the experience.
Best regards,
Bankrolla Team
DR
Dracos
VIP Team
VIP Team - 5/5. They're incredible, offer great promos, and occasionally add bonus SC or free spins to your account...
The redemption timeline - 1/5. There's a lot of inconsistencies. Some people get access to instant redemptions, and others don't. Some people are reporting redemptions can take weeks (or months) which is unacceptable for a social casino site.
Additionally, there's a "time to refuel" button that pops up each time you play or spin making it very easy to cancel a redemption by accident.
Response from BankrollaOct 5, 2026
Hello,
Thank you for your detailed feedback. We’re glad to hear that you’ve had such a positive experience with our VIP Team and have enjoyed the promotions and rewards they provide. We also understand your concerns regarding redemption timelines and the experience around the “Time to Refuel” option. We appreciate you highlighting these points, as feedback like yours helps us identify areas where the experience can be clearer and more consistent.
For privacy and security reasons, we’re unable to discuss account-specific details here — please reach out to [email protected] if you’d like our team to review your specific redemption experience further.
Best regards,
Bankrolla Team
MM
Melanie M.
I can’t decide whether I like this site…
I can’t decide whether I like this site or not. It takes a lot of my money, but it does give some back. I like their instant withdrawal feature, but hate that it’s limited to $500 every 24 hours. Even a standard withdrawal is limited to $1000 and takes at least 24 hours. I need to be able to cash out everything at once so I don’t spend it, but that’s probably why they do it the way they do 🤷♀️
EDIT: They have removed my ability to do instant redemption and standard redemption times vary. I’ve had some hit my account in less than an hour, some in a few hours, and some I’ve cancelled after 24 hours because I could just do an instant redemption. My VIP manager says they didn’t remove my instant redemption ability, and that it’s just limited to $500. I clearly knew this and tried a $400 redemption and it did not give me the option to do instant. There’s also no banner at the top of the page saying instant redemption was available like there used to be. Now that I don’t have that option, I won’t be spending any more money on this site.
Response from BankrollaSep 29, 2026
Hello,
Thank you for sharing your feedback. We’re glad to hear you’ve enjoyed the instant redemption feature. We also appreciate you sharing your concerns about the redemption limits and processing times.
We’ll make sure your feedback is shared with the relevant team as we continue working to improve the overall experience.
Best regards,
Bankrolla Team
JM
Jerrie M.
Shame on Us!
Well, these reviews speak for themselves! I was so impressed with this site AT FIRST because they had really fun games and the graphics were great! The "verification process" was fast too! I played quite a bit and actually hit a few times and so fairly quickly I became a quote unquote "VIP". Whatever that means! I then noticed they kept offering me "instant redemption" because of my " VIP" status! Some of us Veterans players know that is a game changer!! I hit a jackpot and decided to try it. I pushed the button for instant redemption (I tried more than $500 but it would not allow more but I thought that's fine I will just do another one later) Sure enough a little rocket shows up with a timer at the bottom and literally less than 3 minutes, my money hit my account!! I thought OH My Goodness! AWESOME!! Gotta be the best social casino on here! Where have you guys been all my life?? WELL!! Then the record scratched 😒. Since you can only have 1 redemption within a 24-hr. period, I decided to keep playing and OMG I was blessed with a BIG JACKPOT!! I thought oh my goodness! I can't believe it!! Even with the 24-hr limit per day I can still get my money pretty quickly! But since I had played a lot that day and was pretty tired and it was late so I said I will start to cash it all out tomorrow, so I went to bed! Woke up the next morning and first off! The "Instant Redemption" Button" is GONE!!!😮 YES, I AM NOT KIDDING!! Now! WHAT?? So, I refresh and refresh thinking there has to be a mistake or something! I thought well let me reach out to Customer Service of course! I explained what happened and the agent literally said to me, " The instant redemption " feature is temporary depending on your play"?? So, we have no control over it, and it just comes and goes" !!🤨😒. Even though from the time I got supposedly "verified" to that minute the instant redemption was there and I kept getting notices after notices from them saying that the feature was turned on because of my VIP status? So, are we really supposed to believe that it is PURE COINCIDENCE that this feature was randomly turned off overnight just when I hit a big jackpot? " Right? So, ok whatever this was a hopeless loop with people that make a living lying to you. So, I moved on to ask, " How many redemptions can you process at a time? the answer 1! with a max of $1000.00" OK so " how long does it take to get your payout? Well, we can't tell you because it varies?? WHAT? How does it vary? most sites say "It takes 24-48 hours maybe to process and 1-2 business days to send? So, 4-5 business days!! these guys say they don't know! 🤨. Fast forward to where I am now with my money! I did a redemption -3 days ago! and it's been crickets ever since! I even reached out to my " VIP MANAGER" whatever they are! and was told there is no help I can offer you! I will keep an eye out! For what? They said just wait! So, the possibility of me getting my entire jackpot! is NEVER!! and as of today, the instant redemption button has never returned but I did get a message telling me that if I reach level 106(I am 97 now) My VIP manager can authorize a 1 time $1000 redemption!! I thought you all said you have " no control" of those features! I have a question? When you guys cash those huge paychecks that you all get from us who keep throwing away our hard-earned money on these shady sites like yours, do you have any regrets that you are literally lying to people? But the difference is I am really honest about who I am, and I know that I am literally throwing my money away to a bunch of people that are not honest about who they are! and what they do for a living! So, it boils down to ...shame on both of us! 😔
UPDATE #1.
I got my redemption! Still no instant redemption feature YET though! I did just make another redemption just now so counting! IF 3-5 business days is the average for the normal timeframe without "instant redemption" then that's not too bad!! I can live with that so we will just see. I will update my reviews as this saga plays out! What I will say about this site is IF you are fortunate to hit any MAJOR jackpots larger than $1000 then be ready to wait forever to get all your money because with the $1000 daily limits and even with the "maybe" or "maybe not" instant redemption feature, (which in itself is a $500 limit within 24 hours.) Just be ready to wait forever to get all your winnings! Not sure why this site has placed those kinds of limits when other sites allow up to $10,000?
Anyway, Stay Tuned! 😒
Response from BankrollaSep 26, 2026
Hello,
Thank you for taking the time to share such detailed feedback. We’re sorry to hear how frustrating your experience became, especially after your initial positive experience with the games, verification process, and Instant Redemption.
We understand your concerns regarding the availability of Instant Redemption and the processing time for your subsequent redemption. Availability of Instant Redemption can vary based on account and redemption eligibility, and the option may not always remain available.
We also understand how disappointing it is when your expectations change after experiencing a faster redemption previously. We appreciate you sharing your concerns, and we’ll pass your feedback regarding the redemption experience and communication to the appropriate team.
Best regards,
Bankrolla Team
JU
Juan
Scammed for $249
I raised up some good daily dollars on bankrolla. I decided to play the dollars. I got into a really nice paying bonus that ended up paying $249. I verified my account. Then everything became really shady. I waited for about 2 weeks then I saw the $249 back in my balance. Contacted support and they said some made up story how they had technical difficulties (suuuuure). Then resubmitted the request. Another 2 or 3 weeks past then the same thing of it being in my live balance. Same excuse of “oh no we have technical issues”. I started asking live support of ok this is weird this has happened 2ce and still nothing. Still reassuring me it’s high priority and everything else. Fast forward until a week or two ago. (now 3 months of waiting) I started asking live support constantly of when will my deposit be made. It’s the same cycle of don’t worry you’ll get paid, it’s high priority just wait on it. Now live support is blocked for me saying I’ll have to send a message and it’ll be emailed me the response. Probably won’t ever get the $249 but if I can help anyone not put money into the site would be a win at this point.i
Edit: It took 3 months went back and forth on the chat and on email but they finally sent the money after I said I was going to take this to arbitration.
Response from BankrollaSep 23, 2026
Hello,
Thank you for sharing your feedback. We’re sorry to hear about your frustration with the redemption process and the extended time it has taken. We understand how concerning it can be when a redemption is returned to your balance and the process needs to be repeated. We take concerns regarding redemptions seriously and would be happy to review the situation and clarify the details. For privacy and security reasons, we’re unable to discuss account-specific details here — please reach out to [email protected] with the relevant information so our team can investigate this further.
Best regards,
Bankrolla Team
TO
Tina O.
I have money I cannot get to
I have money I cannot get to. They are keeping me on gold coin only but I can see my sweepstakes coins. It’s super irritating and I’ve messaged them but not receiving any replies…..
Response from BankrollaSep 23, 2026
Hello,
Thank you for sharing your feedback. We’re sorry to hear that you’re experiencing difficulty accessing your Sweepstakes Coins and that you haven’t received the response you were expecting. We understand how frustrating it can be when your balance is visible but not accessible as expected. For privacy and security reasons, we’re unable to discuss account-specific details here — please reach out to [email protected] so our team can review the situation and assist you further.
Best regards,
Bankrolla Team