Christopher K.
All those 5 stars must be bots
All those 5 stars must be bots, real players know if you happen to get enough to cash out they will make you RE-verify in over abundance and deny your cashout and once they have exhausted you and given enough time for you to play your winnings back in to a zero balance they might verify you but won't tell you its been done. Customer service is not prompt except to tell you "sorry for your experience" or to make you do extra stuff to make your account more "verified for your safety" What a joke of a scammy site! I hope no one else loses anything to them! Reply: KYC is understandable, whats not is when you reject the documents sent because they weren't needed (yet), then when a person acquires 600sc and goes to cashout you place a hold and ask for those same documents. Then you make sure to wait a few days and say ALL cards used must be verified too. Finally after a week the person has played all that SC back because nothing they play will give much back IE spinning at 1.75 and bonus game hits for $9, and after all that there were no more emails sent to the player. Nothing ever said they were verified. Customer support already looked it over and said sorry for your luck and again nothing about verification. Now that account is deleted so sure go look at it, but you don't give anything back not even throw someone a portion of what they lost as free SC since its supposed to be free anyways right? You're so funny,
Response from BankrollaAug 22, 2025
Hi Christopher, Thank you for taking the time to share your feedback. We want to assure you that all reviews on Trustpilot are genuine - the platform does not allow bots or fake feedback, and we are proud of the positive experiences that many of our players have shared. As a licensed and regulated social casino, Bankrolla follows strict standards and procedures. All redemption requests are processed in line with compliance requirements, and in some cases, additional documentation may be requested under the standard KYC (Know Your Customer) procedure. While we understand this may feel inconvenient, it is a necessary step to ensure fairness, security, and protection for all our players. We truly regret that your experience has left you feeling disappointed. Our goal is always to make the redemption process smooth and enjoyable, and we would be happy to review your case further to see how we can improve things for you. If you’d like to give us the chance, please reach out to our support team with your details and we’ll do our best to resolve this quickly. We value every player and would love the opportunity to change your opinion of Bankrolla. With Love, Bankrolla Team