Nancy C.
Redemption still pending
Redemption has been pending for nine days when site says it processes redemptions in 12 to 24 hours. Support is attentive but has a different story each day about redemptions being delayed. I was told last conversation that I’d be paid this week. Let’s see if that happens. If so, I’ll do a positive update.
Response from BankrollaOct 21, 2025
Hi Nancy, Thank you for sharing your experience. We’re truly sorry for the delay you faced with your redemption — that’s not the experience we want for our players. Your redemption has been approved and we’d love for you to give us that second chance! We really appreciate your patience and understanding. If you have any questions, our support team is always here to help at [email protected] With Love, Bankrolla Team




