BankrollaReviews of bankrolla.com

All in all good place No issues

I requested a redemption from Bankrolla 7 days ago, and I still haven’t received it. Their site clearly promises 24–48 hour processing, but it’s been almost a week with no payout. I’ve contacted live support multiple times, and every rep gives me a different answer — none of which are accurate or helpful. There’s zero consistency or transparency about when I’ll actually get my money. It’s really frustrating when a platform claims fast redemptions but doesn’t follow through. I can’t recommend Bankrolla until they start honoring their stated processing times and providing real support instead of excuses.

Update: It’s been a week and I have messaged this site multiple more times, begging them to close my account. I have received no response and my account is still open. I have a gambling problem and they’re refusing to respond or close my account - this is illegal!! There is always suppose to be tools for responsible gaming. We need to get a group together to file a class action lawsuit, this is not ok!!! Asked them 4 days ago to close my account permanently because I have a gambling problem. Didn’t close my account and I blew another $900! Totally illegal because I expressed to them that I have a gambling problem. Stay away!!!!

Just want to say thanks again Veronica you were so polite and helpful, took only minutes too ! Gotta love great customer care!!

I have submitted over 15 dcocuments that BankRolla requested and i keep getting the run around. This is ridiculous. They say it takes 12-24 hours to redeem but that’s definitely not true. This is crazy!!!

I’ve been playing on BankRolla for a while now and it’s always been a fun experience. They have a really good game selection, and I never have trouble finding something I enjoy. The site runs smoothly, and overall it’s just a great place to play and unwind. Definitely one of my favorites!

I currently have about $2,300 worth of Sweeps Coins in my account on Bankrolla.com, and attempting to cash out has been nothing short of a nightmare. Despite my account being fully verified, the site continues to create new roadblocks to delay or deny my withdrawal. Here’s what has happened so far: Initial Verification – My account was already verified, but when I initiated a withdrawal, I was asked to provide additional documentation, which I complied with. Selfie Rejected – All documents were accepted except a selfie with my ID because my eyes were closed. While I understand the need for a clear photo, it was clearly me, and all other documents were approved. Still, they insisted on another selfie—this time with my eyes open. Lost ID, Got a New One – Unfortunately, I had recently moved and lost my wallet, so I had to go to the DMV to get a new ID. I kept Bankrolla informed of every step and provided a selfie with my temporary (interim) ID right after getting it. Updated Address – I also needed to update the address on my account. They requested a bank statement with my new address, which I provided immediately. New Excuse – Despite submitting a selfie with my new interim ID (a valid government-issued document with an issue date clearly shown under the expiration date), they rejected it again. Now they claim they can't verify the selfie because the interim ID doesn't meet their standards, even though it’s legally valid and the issue date is plainly visible. They also asked for confirmation from the DMV about when my interim card was issued, even though the document already shows this. It feels like they are moving the goalposts every time I comply with their requests. I understand that verification is important, and I’ve done everything on my end to comply, even going out of my way to get a new ID and keep them in the loop. But this process has dragged on unnecessarily, and it’s starting to feel like they’re just trying to avoid paying out legitimate winnings. Unless this is resolved soon, I can’t recommend Bankrolla.com to anyone. A sweepstakes casino should have a fair and reasonable withdrawal process, especially for verified users with legitimate claims. Until they prove otherwise by honoring my payout, I’d strongly caution others against using this site. If this gets resolved, I’ll update my review. But as of now, I feel like I’m being scammed.

Played a little then decided to add money I liked the games...I hit for $100. I've been verified. My issue is you can't withdraw I've tried my bank card ,my cash app and I play other games like modo and luckyland and a few more I and I'm always able to withdraw no problem.. Bankrolla says my bank did approve it when I know for a fact they have with modo, luckyland, even both pulsz platforms..