What I like about BankRolla is that it’s clean and easy to navigate. The design isn’t cluttered, and everything runs perfectly. I reached a few VIP levels in no time, and the redeem was surprisingly quick.
Response from BankrollaDec 13, 2025
Hi Erin,
Thank you for the kind feedback! We’re glad to hear you’re enjoying the clean design, smooth performance, and easy navigation. It’s also great to know you reached VIP levels quickly and had a fast redemption experience — that’s always nice to hear!
Thanks for playing with Bankrolla, and we look forward to having you with us for many more sessions.
Yours,
Bankrolla Team
JA
Jessica A.
New and exciting defiantly a must try
New and exciting defiantly a must try
Response from BankrollaDec 13, 2025
Hi Jessica,
Thank you for the great shout-out! We’re happy to hear you’re enjoying the experience and finding Bankrolla new and exciting. We appreciate the recommendation and hope you continue to have fun playing with us!
Yours,
Bankrolla Team
HA
Hannah
I’m usually not into these kinds of…
I’m usually not into these kinds of platforms, but BankRolla is actually fun. It’s easy to use, looks good, and doesn’t feel like it’s trying too hard. Everything works fast, and the redeem process was straightforward.
Response from BankrollaDec 13, 2025
Hi Hannah,
Thank you for sharing this! We’re really glad to hear that Bankrolla pleasantly surprised you and that you found the platform fun, easy to use, and smooth overall. It’s great to know the redemption process felt straightforward and everything worked quickly.
We appreciate you giving us a try and hope you continue to enjoy your time with us!
Yours,
Bankrolla Team
LE
Leslie
I have been waiting for my redemption…
I have been waiting for my redemption for 7 days now. When I reach out to live support the say they have expedited info to customer service. Still no update or anything. I am an active player and play several sweeps casino. I can say bank rolla is by far the most disappointing.
SH
Sarah H.
I began Big Bass Bonanza on Bankrolla…
I began Big Bass Bonanza on Bankrolla and enjoyed the play. The interface is straightforward, the games load quickly, and support promptly responded to my inquiry regarding the offer. I want more live games but it’s a solid promotional games platform
Response from BankrollaDec 13, 2025
Hi Sarah,
Thank you for the great feedback! We’re glad to hear you enjoyed our game selection, found the interface easy to use, and had a quick response from our support team.
We appreciate the note about live games as well — expanding our game selection is something we’re always reviewing, and feedback like this really helps guide us. We’re happy to be a solid place for promotional and fun gameplay, and we hope you continue to enjoy your time with Bankrolla.
Yours,
Bankrolla Team
BM
Brandon M.
I would not use this site again
I would not use this site again. They dont have required Responsible Gaming tools such as purchase limits. Closing your account becomes very difficult as they pass you from one person to another. Consumer violations galore. Beware!
Response from BankrollaDec 13, 2025
Hi there,
Thank you for taking the time to share your feedback. We’re truly sorry to hear that your experience did not meet your expectations.
Responsible gameplay is very important to us. Bankrolla offers multiple Responsible Gaming tools, including self-exclusion, cooling-off periods, and account closure options, all outlined in our Responsible Gaming Policy. While we currently do not offer purchase limits, we continuously review our tools to ensure we are aligned with best practices and player protection standards.
We’d also like to clarify that we do not intentionally pass players between agents. Our team works together to review requests carefully, especially when they involve account status or responsible gaming actions, to ensure everything is handled correctly and in line with our Terms & Conditions.
If you experienced any confusion or delays during your account closure request, we sincerely apologize — that is not the experience we aim to provide. Our goal is always to resolve concerns transparently and respectfully.
If you’re open to it, we would appreciate the opportunity to review your case in more detail and make sure everything was handled properly. You can reach us anytime via Live Chat or email, and our team will be happy to assist.
Thank you again for your feedback — it helps us improve.
Bankrolla Team
DW
Danny W.
Good site with good bonuses
Good site with good bonuses, but they definitely lag on redemption a little bit. I had them email me the same night I requested a $1000 redemption saying it had been internally cancelled for some reason and to resubmit. Currently waiting on 2 redemptions totalling $1660.
I will update to 5 stars once I receive payment, I'm not particularly worried about this site but I have plenty of sites that take a week to redeem and I don't mind it if I expect that going in. Having your redemptions cancelled for no reason is very odd though.
I didn't have issues with them paying me before either, but this a larger amount so it does make me nervous just a bit. 3 stars for right now but will update with a resolution as well as whatever my redemption timeframe ends up being.
EDIT: first $1000 redemption paid, waiting on other $660. Increased to 4 star rating.
EDIT (again): Increased $660 to $1000 before cashing out ($1000 max cash out, which is fine). This one they required SSN verification which was approved quickly, but I was verified and redeemed again and that one has now been over a week waiting. And I have almost another $1000 waiting to redeem after. They are apologetic at support but keep saying they are having 'technical issues'.
I want to be as transparent as possible and to be honest I am feeling slightly uneasy once again and have changed rating back to 3 stars.
EDIT: 2 stars. Had a redemption cancelled AGAIN due to 'technical issues'
1 star. Unacceptable.
EDIT: I'm sure TOTALLY unrelated to this review but today 12/09/25 I did receive my redemption of $1000. I blew through the other $800 I had sitting there because honestly I didn't think I was getting paid. That's on me so whatever. Giving 4 stars because I did get paid and they do have good bonuses and support, even though they kept telling me the same thing about not being able to process redemptions. This whole thing left a slightly sour taste in my mouth about this site but I guess its nothing egregious. I can't honestly give five stars after this but I did update to 4. Might come back in a while but I'm gonna give this site a break for just a bit.
Response from BankrollaDec 13, 2025
Hi Danny,
Thank you for taking the time to share such a detailed and transparent update — we really appreciate you coming back to reflect the full outcome.
We’re glad to hear that your redemptions were ultimately completed and that you’ve had positive experiences with our promotions and support team.
To clarify a few points for context:
Occasionally, redemptions may be internally reset due to system or processing issues, which can feel confusing or frustrating when not expected.
When our team references “technical issues,” it’s never meant as a blanket response — it reflects real processing or system constraints that we actively work to resolve.
That said, we acknowledge that the experience you described involved too many interruptions, and we understand how that impacts trust, even when the final outcome is positive.
We truly appreciate your honesty, your patience throughout the process, and the fact that you updated your review once everything was resolved. Your feedback helps us identify where we need to improve communication and reliability so future redemptions feel smoother and more predictable.
If you decide to come back in the future, we’ll be here and happy to assist — and we hope we can earn that full confidence back over time.
Thank you again for sharing your experience.
Bankrolla Team
KK
Kayla K.
Not five stars but not a truly negative rating. Hope to give more but we will just have to see how it goes.
I want to start out by saying this is something that I do everyday for at least nearly half of my day and I love the fact that this casino site has one of my literally absolute favorite games although there aren't as many perks or I should say a far less of an amount that is given to you as a bonus daily and because of my reviews and my content shared on my social media about playing at these types of sites I know her a fact that a lot of people rely on The daily bonuses and such so the fact that they offer such a small amount on their daily bonus and not as many perks as other places would honestly be my only negative when it comes to being a player at bankrolla. There are a lot of people out there that I know of and I've met and I have hooked up with games that have helped them win money when they've really actually needed it and had no other way to make any so if I were to be able to give the company any advice from a player's perspective it would be that at least 90% of all the people that I know who play and I mean religiously play are the types of people who will not even consider making any types of deposits especially those that might be bigger when they don't get enough of a bonus to even really truly get a feel for the games on the platform because honestly that's what we all look for whenever we're playing with our bonuses... Basically it's like a reassurance or insurance for whether or not and how much we are willing to invest in these companies. And personally if I can play with more than 10 cents from a daily bonus, bring able to really get into a game, even just for more than a spin or two, I'd feel better about investing more of my time and money into the platform while creating content that would bring friends of mine and many new players there along with me. Other than that, I'm still trying to want to invest my time, in hopes that it will not be wasted, in the long run especially when I have the chance to play my very favorite game because only five other casino sites give me that option at all. I really hope I can add the last two stars one day soon but for now, I am on the fence with it all, still. I'm rooting for you, bankrolla and a huge thanks for having Amaterasu keno 🥰🥰
Response from BankrollaDec 13, 2025
Hi Kayla,
Thank you so much for taking the time to share such a thoughtful and detailed review — we truly appreciate the honesty and the support behind it.
We’re really happy to hear that Bankrolla offers one of your absolute favorite games and that Amaterasu Keno has a special place for you 🥰 That genuinely means a lot to our team.
We also completely understand your point about daily promotions and perks. For many players, those rewards are an important way to explore games, get comfortable with the platform, and decide how much time and energy to invest. Your feedback from a player and content-creator perspective is extremely valuable, and it’s something we actively review as we continue improving our promotion structure and overall experience.
While our current daily promotion amounts are set within our sweepstakes model, we’re always working on new ways to add more value, engagement, and variety for our players — especially those who play consistently and help introduce new players through content and community sharing.
We truly appreciate that you’re giving us a chance and rooting for us. We hope to earn those last two stars over time by continuing to improve and by showing you that your time with us is well spent.
Thank you again for the kind words, the constructive feedback, and for being part of the Bankrolla community. 💙
— Bankrolla Team
