Still waiting on my redemption of only $100, it’s been 5 days. Can someone write on here if they ended up receiving their redemption and how long it took if yall did?
Response from BankrollaMar 14, 2026
Hi Jose,
Thank you for reaching out — we're sorry to hear that your redemption request is taking longer than expected, and we completely understand your concern.
Five days for a $100 redemption request is not the experience we want for any member of our community, and we'd like to step in and resolve this for you personally right away — no need to wait for others to weigh in!
Our payments team is here and ready to look into your specific case immediately. Please reach out to us via live chat on bankrolla.com or drop us a message at [email protected] with your account details, and we'll make sure your request is escalated and processed as a priority.
We appreciate your patience and want to make sure this gets sorted for you as quickly as possible.
Warm regards,
Bankrolla Team
LA
Laura
DO NOT WASTE YOUR TIME HERE!!!
It has now been 11 or 12 days and still not paid. They keep saying I'm in the queue. That's what they have been saying for days now. DO NOT play with Bankrolla casino because you will regret it. They don't pay out they just give you the run around and excues I played on Bankrolla several days ago and to my surprise was able to get it up over $100 and cash out. I'm beginning to wonder if the casino is legit or not because it's been like 5 or 6 days and I still haven't received my redemption. I have emailed with support and and they have been very responsive and I guess trying to be helpful. They informed me that my redemption was in the queue to be processed but they didn't know when it would be. That to me is crazy. I have accounts with all the sweepstakes casinos and have never waited no where near this long. If they are legit and actually pay me I will come back and change this.
Response from BankrollaMar 14, 2026
Hi there,
Thank you for your honest review — and we're glad to hear that our support team has been responsive throughout this process. That's something we genuinely prioritize, and it means a lot that it came through even during a frustrating situation.
We want to address your concern directly: Bankrolla is a fully legitimate sweepstakes platform, and every redemption request is processed and honored — no exceptions. We completely understand that waiting without a clear timeframe feels unsettling, especially when you're experiencing it for the first time with us. That uncertainty is something we are actively working to improve, because our players deserve transparency at every step of the process.
We also hear your comparison to other platforms — and rather than make excuses, we'll simply say that we hold ourselves to a high standard and moments like this push us to do better. Your feedback is taken seriously at every level of our team.
Since your redemption is already in the queue, we'd love to personally follow up on the status and give you a clearer update. Please reach out via live chat on bankrolla.com or email us at [email protected] with your account details — we'll have our payments team take a closer look and get back to you with a concrete update right away.
We truly hope that once this is resolved, you'll come back and share that updated experience — we'd love to earn that review from you. 🙏
Warm regards,
Bankrolla Team
TP
Travis P.
Have been waiting on a redemption for…
Have been waiting on a redemption for 10 days with no movement and no customer service number to call to get it figured out. Do not recommend this platform for any kind of gaming as they will take your money and refuse to pay out.
Response from BankrollaMar 14, 2026
Hi Travis,
Thank you for your patience — and we're pleased to confirm that your redemption request has now been successfully processed.
We sincerely apologize for the time this took and for the frustration it caused along the way. This experience was not representative of the standard we hold ourselves to, and we have taken your feedback seriously internally to ensure improvements are made.
We truly hope that now that your request has been fully resolved, you'll consider revisiting your review to reflect your most recent experience. Your feedback matters deeply — both to our team and to our community — and we'd love for it to tell the full story.
Should you ever need anything going forward, our team is always here for you via live chat on bankrolla.com or at [email protected] — anytime, day or night.
We hope to welcome you back and show you the experience you deserve. 🙏
Warm regards,
Bankrolla Team
BS
Buddy S.
Not paying out
EDIT finally after 5 days of messaging support to get my redemption approved it has been approved and I have received it. I will update my rating but I still don't believe it deserves a full 5 stars because it wasn't until I called support out and told them I was being told the same thing for the past 3 days that finally support told me they would contact there pay team and ask them to expedite the process.
I've been waiting since Saturday for a small redemption just $155 nothing crazy. Keep getting told it's processing and at the front of the line. But nothing. This is crazy. If you can't pay your customers than don't offer promo packs like y'all did this is ridiculous. If I get paid by the end of the day I'll update my review.
Response from BankrollaMar 14, 2026
Hi Buddy,
Thank you so much for coming back to update your review — that genuinely means a lot to us, and we're really glad your redemption request was ultimately resolved.
We want to be equally honest with you: your updated feedback is fair, and we accept it. You should never have had to follow up multiple times or escalate the situation yourself in order to receive a clear update and action from our team. That's not the experience we want for anyone, and your persistence in pushing for a resolution highlighted a real gap in our process that we are taking seriously.
The fact that it took direct escalation on your part to get your request expedited tells us that our internal communication between support and our payments team needs to be sharper and more proactive — and that is exactly the kind of feedback that drives real improvement on our end.
We're genuinely grateful that you gave us the chance to make it right, and we hope that over time we can earn back your full confidence. If there is ever anything you need going forward, please don't hesitate to reach out via live chat on bankrolla.com or at [email protected] — we'll always be here.
Thank you again for your honesty and for updating your review. 🙏
Warm regards,
Bankrolla Team
DS
Dylan S.
10 DAYS NO REDEMPTION
I am leaving a one star review, because I have been waiting 10 days for a 100$ redemption. As of 3 minutes ago.it was still cancelable on the redeem page. I have been speaking with customer service throughout these past 10 days and on day 3 when I first contacted them they told me it was being finalized. Then 2 days later they said it was in que where it remained until day 9 when they said it was being finalized once more, and here we are day 10.. I had fun playing but its unbelievable that it can take 10 days for 100$. They have been saying higher volume of redemptions are occurring so they are struggling to keep up, so there is that I guess. Anyone else have to wait this long for a low payout?
BTW Bankrolla, if you need more people processing payments on your team HIT ME UP!
UPDATE!!
So day 11 of waiting I was being told to weight patiently, i said this is messed up. I should be compensated. They gave me free plays. And as I went to go, click the play button on the free plays, since I had no money in my account, the pop-up came up to cancel my redemption, so I could use the money for my redemption to play games and it literally popped up in the same place that the play button was the moment I went to click on it. And they told me that I was just to get back in line.
So to the Bankrolla representative who came on here and told me that my redemption was processed, your a bunch of liars and if I could give you less than one star I would.
Response from BankrollaMar 14, 2026
Hi Dylan,
First of all we're pleased to confirm that your redemption request has been successfully processed, and we are truly sorry for how long this took.
You were patient, you stayed engaged and you deserved a much smoother experience from the very beginning. The feedback about our payment processing capacity has been noted at the highest level internally, and we are actively working to ensure this does not become the norm for our community.
We're really glad you had fun playing — that part matters to us more than you might think. And since your request has been fully resolved, we sincerely hope you'll consider updating your review to reflect the complete picture. Your voice carries real weight, both for us and for anyone reading. 🙏
Whenever you're ready to jump back in, our team is always here via live chat on bankrolla.com or at [email protected] — and we promise to do better.
Warm regards,
Bankrolla Team
TO
Tom
If I could give 0 stars I would
If I could give 0 stars I would. I am waiting for a small $100 redemption. They will not pay it out. Excuse after excuse. Run far away from this company. Just another scam.
Response from BankrollaMar 14, 2026
Hi Tom,
Thank you for sharing this — we hear you, and we're truly sorry that your experience has brought you to this point.
We want to address the most important thing first: Bankrolla is not a scam. We are a legitimate sweepstakes platform and we stand fully and unconditionally behind every single redemption request submitted by our players — including yours. We understand that when you're waiting without a clear resolution, it can feel exactly the way you've described, and that frustration is completely valid. But we want you to know that your request has not been forgotten or dismissed.
What is not acceptable is the pattern of excuses you've described without a concrete resolution to follow. That is a failure on our part, and we own it completely.
We would like to personally take ownership of your case right now. Please reach out to us via live chat on bankrolla.com or email us directly at [email protected] — mention this review and our team will escalate your case to our payments department immediately, with a clear timeline provided to you without delay.
You deserve answers and you deserve resolution — let us make that happen.
Warm regards,
Bankrolla Team
AL
Alice
What really stands out is how they…
What really stands out is how they handle VIPs. During a bad streak I got a surprise 200 SC bonus from my manager to keep going. Those moments matter. It doesn’t feel like you’re just another account.
Response from BankrollaMar 14, 2026
Hi Alice,
This truly warmed our hearts — thank you so much for sharing this moment with us. 🙏
This is exactly what our VIP program is built around — not just rewards and tiers, but genuine human connection and knowing when a player needs a little extra support. The fact that it felt personal and unexpected is no coincidence. Our VIP team puts real thought and care into every interaction, because to us you are never just an account — you are a valued member of our family.
We'll make sure your kind words are passed along to your VIP Manager. Feedback like this means the world to our team and reminds us why we do what we do every single day.
As always, we're here for you — through the good streaks and the tough ones alike. Don't hesitate to reach out anytime via live chat on bankrolla.com or at [email protected]. We've got you. 💙
Warm regards,
Bankrolla Team
CW
Charles W.
Promotions are frequent and actually…
Promotions are frequent and actually feel generous, not just for show.
Response from BankrollaMar 14, 2026
Hi there,
That means so much to us — thank you! 🙏
Our promotions are designed with one thing in mind: making your experience on Bankrolla genuinely rewarding, not just on paper. Hearing that it comes across that way tells us we're hitting the mark, and that's something our entire team takes real pride in.
We're always working on new and exciting ways to give back to our community, so stay tuned — there's plenty more to come! And as always, our live chat on bankrolla.com or [email protected] is always open if you ever need anything at all. 💙
Warm regards,
Bankrolla Team
