I have been waiting 10 days still now 11 days, and they keep replying with the same email it’s in the que. they said 10 days max and it still has not came, they said a few hours yesterday and I will have it and then a few hours late they changed it to moved up in que.
Response from BankrollaMar 23, 2026
Hi Ashton,
We sincerely apologize for the delays and the inconsistent communication you experienced. We understand how frustrating it is to receive different timelines and unfulfilled promises from our support team. However, delays are possible due to verification or gameplay checks. We would love to review your account to provide more details, Ashton!
Please contact our support team directly and reference this review so we can personally investigate your redemption and provide you with a definitive resolution. We deeply regret the inconvenience caused and are committed to making this right for you.
Yours,
Bankrolla Team
SR
Stacey R.
Great customer support - inconsistent redemption times. Overall good casino
Always get quick responses with customer support. They are always friendly and do their best to help. . Some times redemptions are quick within a couple of days and other times it takes over a week. Overall I like playing at their casino.
Response from BankrollaMar 23, 2026
Hi Stacey,
Thank you so much for your kind words about our customer support team and for your continued enjoyment of our sweepstakes casino! We truly appreciate your feedback and are so glad to hear our support team has been helpful and friendly. You are absolutely right that redemption consistency is something we need to improve, and we are actively working on that.
Thank you for your patience and loyalty — we look forward to providing you with even better experiences ahead!
Yours,
Bankrolla Team
SW
Sylvester W.
This platform is a fraud
Ok, so I believe this site is fake and they more than likely paid people to write good reviews. First it took 3 days to finally get verified. All in that time they can deny redemption requests within 12 hours. Since verification Im at day 17 waiting for them to payout. So it takes less than 12 hours to deny, and 17 days and running to get approval. Also its not like its a large redemption its only 100 bucks. It isnt about the money, its about integrity. For a platform to say they have fast redemption times and take over 3 weeks to still be pending. That tells me everything I need to know, and i WILL NOT be back.
Response from BankrollaMar 23, 2026
Hi Sylvester, we sincerely apologize for the extended wait time and the frustrating experience you have had. You are right that a 17+ day wait for a $100 redemption after verification is unacceptable, and we take your feedback very seriously. We understand your disappointment and want to assure you that this is not the experience we aim to provide. Please contact our support team directly and reference this review so we can personally prioritize your redemption and ensure it is processed without further delay. We genuinely hope to have the opportunity to restore your trust.
CH
Christine
Extremely Slow Redemption Time
Made a redemption on 03/06/2026 for $300. After inquiring about their redemption time I was informed that my funds should be available within 24-48 hrs. After waiting 48 hrs still nothing. I contacted support and was given a different excuse. 8 days later, still NOTHING!! Now its a Saturday which means I'm forced to wait until at least Monday. This casino is an absolute JOKE!!
As of Mar 16th I still haven't received my funds!! Bankrolla Support is worthless!!
Response from BankrollaMar 14, 2026
Hi Сhristine,
Thank you for taking the time to share your experience — we're truly sorry to hear that your redemption request has taken this long, and we completely understand your frustration.
This is not the standard we hold ourselves to, and we want to make this right. A redemption of this nature should never require multiple follow-ups or leave you without a clear resolution, and we sincerely apologize that your experience has fallen short of what you deserve.
We'd like to look into your case personally and ensure it receives the urgent attention it needs. Please reach out to us directly at [email protected] or via live chat on bankrolla.com, and reference this review so our team can prioritize your case immediately.
We value every member of our community and want to ensure your trust in us is restored. You have our commitment that this will be reviewed as a priority.
Warm regards,
Bankrolla Team
CH
Charles
Not playing they always take forever to…
Not playing they always take forever to pay been waiting 2 weeks
Response from BankrollaMar 14, 2026
Hi Charles,
Thank you for sharing this — and we're genuinely sorry to hear that your experience has been this frustrating.
We want to be transparent with you: this is not a reflection of who we are or the standard we hold ourselves to. Our team is here to ensure every single member of our community is taken care of — and right now, we've clearly let you down, and that's on us.
We don't want to lose you, and more importantly, we want to make this right. Please reach out to us directly via live chat on bankrolla.com or drop us a message at [email protected] — share your account details and our payments team will treat your case as an immediate priority.
We truly hope you'll give us the chance to turn this around for you.
Warm regards,
Bankrolla Team
TD
Tim D.
I dont get this when I signed up i…
I dont get this when I signed up i asked the customer service agent how long it takes for a redemption he says 24 to 48 hours. So 48 hours passes I figure maybe the weekend got in the way even though he didnt mention that the weekend would slow it down but I figured so now been waiting 100 more hours on top of the initial 48 and still nothing still sitting there pending and I know it hasn't even begun to be processed because I can still cancel it. I think they let it sit there a long time to see u will cancel it and lose it so they dont have to pay out. This sux I dont like being lied to. Then the next customer service person sent me something in thoer small print saying it could take 10 days but I wonder why I wasnt told that initially because they knew I wouldnt spend my money. So I was lied to maybe its my fault for not reading all the fine print and believing this is a reputable company like playfame hello millions even baba who payout in a timely manner. So hope someone sees this and they stop lying to customers.
Response from BankrollaMar 14, 2026
Hi Tim,
Thank you again for your honest feedback — we truly appreciate you taking the time to share your experience with us.
We're pleased to confirm that your redemption request has now been successfully processed. We sincerely apologize for the delays and for the inconsistent information you received along the way — this fell below the standard we hold ourselves to, and we are actively addressing this internally.
We hope that now that your request has been resolved, you'll consider updating your review to reflect your most recent experience. Your feedback is incredibly valuable — not just to us, but to our entire community — and we want to make sure it represents the full picture.
If there is anything else we can assist you with, our team is always here for you via live chat on bankrolla.com or at [email protected].
We truly hope to continue being your platform of choice and to show you the experience you deserve going forward.
Warm regards,
Bankrolla Team
MI
Michael
Do you want a hassle-free experience to…
Do you want a hassle-free experience to cash out when you win? If your answer is yes, then absolutely do not play at this online casino. After four attempts and 3 days of sending document after document after document after document and PDF after PDF after PDF after PDF through emails. Not only do I feel like my personal information is so vulnerable right now per their requests, but there was absolutely no reason whatsoever for them to hassle me the way that they did to verify who I am because first of all my account was already verified when they started asking me all these other questions and requiring that I send them this and that in order for me to cash out with them. It's funny though, because they'll take your money in a heartbeat. They have taken mine over five times before my first attempt on redeeming. So they will so easily take your money with no disregard whatsoever. But when it comes to paying out, oh no no no. They want you to jump through hoops first and then make yourself vulnerable by sending all your private information via email. I'm absolutely disgusted with this casino and will not return after they give me my money. Absolutely BS what they did to me. And if for some reason at the very slightest hint that my identity is stolen over all this, you can bet your asses. I'm coming for them and I'm going to hit him hard! Even though they do have good games and the payouts aren't horrible, it's not worth a hassle and it's not with your identity being stolen. Protect yourself, don't play here.....
EDIT TO REPLY
Those seem to be very thoughtful and caring words. But the fact is I've already proven my place of residence, proven my identity with government ID, I've proven every debit card that I've used on Bankrolla is solely mine and mine only along with the accounts that they are tied to. I've proven every single aspect, but now you want me to wait until after the first week of next month to get a bank statement to show for a certain specific purchase used from a card number that I've already proven is mine. You're trying to hold this out as long as you can so that way I'll go into the site and play the cash so that way I don't have anything to withdraw. If it's not that then every single one of you that is is running. This operation has got to be as stupid as a box of rocks because literally I've proven all the things that are mentioned above and you still are hassling me to no end! Proven Identity, proven validated debit cards, proven bank accounts. Proven place of residence. You've got no leg to stand on! Hassle is all you're doing and I bet you're going to do it some more because you obviously don't care about your players!
Response from BankrollaMar 14, 2026
Hi Michael,
Thank you for sharing your experience — we've read your review carefully, and we want to respond with full transparency and respect for the concerns you've raised.
First, we want to sincerely apologize for how this process felt from your side. We completely understand that being asked to provide multiple documents is frustrating, especially when you feel your account should already be in good standing. That frustration is valid, and we hear you.
We do want to provide some important context: identity verification is not something we take lightly or apply selectively. As a sweepstakes platform, we are required by our compliance obligations to verify the identity of our players before processing redemption requests — this is not a choice we make, but a regulatory requirement designed to protect both our players and the integrity of the platform. These procedures are outlined in our Terms & Conditions at bankrolla.com and apply equally to every member of our community.
Regarding the security of your personal information — please know that all documents submitted to our team are handled in strict accordance with our Privacy Policy and are used solely for identity verification purposes. Your data is never shared with third parties outside of what is required for compliance and payment processing.
We also want to address your concern about the number of document requests directly: if there were multiple follow-ups, it was because our payments team required specific documents to meet verification standards — not to create obstacles. We acknowledge, however, that the communication around this process could have been clearer and more reassuring from the start, and we are sorry that it left you feeling this way.
We would very much like to speak with you personally to ensure your redemption is fully resolved and that any outstanding concerns are addressed. Please reach out to us via live chat on bankrolla.com or at [email protected] — our team will make your case an immediate priority.
We hope you'll give us the opportunity to change your perception of Bankrolla.
Warm regards,
Bankrolla Team
GP
George P.
I like that I can just log in
I like that I can just log in, start playing, and not deal with any chaos. There aren’t constant pop-ups, confusing menus, or unnecessary distractions getting in the way. Everything feels organized and straightforward, so I can simply relax and enjoy the experience without any stress.
Response from BankrollaMar 14, 2026
Hi George,
Thank you so much for this wonderful feedback — it truly means the world to us! 🙏
We've put a lot of thought into creating an experience that feels clean, intuitive, and genuinely enjoyable — so hearing that it comes through for you is incredibly rewarding for our entire team.
We believe that a great platform should speak for itself, and your kind words confirm we're heading in the right direction. We're continuously working on new features, promotions, and improvements to make your time at Bankrolla even better.
We're so glad to have you as part of our community — stay tuned for exciting things ahead, and don't hesitate to reach out anytime at [email protected] or via live chat on bankrolla.com if there's ever anything we can do for you.
See you on the platform! 🎉
Warm regards,
Bankrolla Team
