BankrollaSweepstakes Casino 🎰 | 1,000+ games | Real SC prizesNo purchase needed. New games weekly.🦊 Follow for exclusive promos | 18+
Bankrolla (bankrolla.com) has 671 customer reviews on Five Star Index, with an average rating of 3.1 out of 5.
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Bridgett O.
Give it a five star
Response from BankrollaMar 14, 2026
Hi Bridgett, Five stars — we'll take it, and we are so grateful! ⭐⭐⭐⭐⭐ Short, sweet, and it made our whole team smile. Thank you for the love — we promise to keep earning it every single day! 💙 Whenever you need us, we're always here via live chat on bankrolla.com or at [email protected]. See you on the platform! Warm regards, Bankrolla Team
NLT
I have never played at a worst site! ZERO stars is what they deserve. I’m not sure about the positive reviews but mine was horrible! The games NEVER hit! None of them! It’s impossible! The RTP is non existent! No playback at all! Then asked over 20 times to have my account closed and guess what, it’s still open!!! Isn’t that illegal? This is a 100% fraudulent site.
Response from BankrollaMar 14, 2026
Hi there, Thank you for sharing this — we want to respond to every point you've raised directly, honestly, and without deflection. First and foremost: Bankrolla is not a fraudulent site. We are a fully legitimate sweepstakes platform operating in compliance with all applicable regulations, and we take allegations of this nature extremely seriously — both as a matter of integrity and as a matter of our responsibility to our community. Regarding game performance — all games on our platform operate on certified random number generation, independently verified by our game providers. Individual session outcomes vary by nature and cannot be influenced or predetermined by us or anyone else. We understand that a difficult session is deeply frustrating, and we're genuinely sorry your experience felt that way. Regarding your account closure request — this is the part of your review we want to address with the most urgency. If you have requested your account to be closed and that request has not been fulfilled after multiple attempts, that is something we need to investigate and resolve immediately. No player should ever have to ask more than once. Please reach out to us directly via live chat on bankrolla.com or email us at [email protected] — mention this review and your account closure request will be treated as an absolute top priority and processed without any further delay. We understand your frustration and we want to make this right. Please give us the opportunity to resolve this for you directly. Warm regards, Bankrolla Team
Amanda C.
Excited to get my first redemption. It has been a few days, which I’m holding out. So far customer service has been amazing. I will definitely be playing with them in the future. Update, I’m now giving this sites 2 stars waiting 7 days with no redemption! So I played my money down to 0 and I won’t be playing on this platform again.
Response from BankrollaMar 14, 2026
Hi Amanda, Thank you for coming back to update your review — we only wish the update brought better news, and we are truly sorry that it didn't. We remember the excitement you had going into your first redemption experience, and we are genuinely disappointed that we weren't able to deliver on that. Seven days without a resolution for a first-time redemption is not just unacceptable — it's exactly the kind of experience that should never happen, especially for someone who came in with such a positive attitude toward our platform. We hear you on every level. The wait, the uncertainty, the frustration of not knowing when or if things would move — and ultimately, the decision to walk away. That's on us, and we own it entirely. We don't want to lose you as a member of our community, and we'd genuinely like the opportunity to make this right. Your redemption request should still be on record — please reach out to us via live chat on bankrolla.com or at [email protected] and mention this review. Our payments team will locate your request and ensure it is processed and completed as an immediate priority. We hope you'll give us one more chance to show you the experience you deserved from day one. Warm regards, Bankrolla Team
Talen K.
Really excited Just joined today and maxed won on a game got 1000 pending at the moment hopefully everything goes smooth and I get my winnings!! Update: it’s been over 48hrs and still nothing from support about my winnings down to 3 stars
Response from BankrollaFeb 24, 2026
Hey Talen, Thank you for sharing your experience and for the update. First of all, congratulations on your win — that’s always exciting! We completely understand how important it is to receive timely information about pending redemptions, and we’re sorry if the wait has caused any concern. Redemption processing times can vary depending on verification checks. To help you to proceed quicker please reach out to our Support Team via live chat or email so we can look into your specific case and provide an update. We appreciate your patience and hope to turn your experience back into a 5-star one. With Love, Bankrolla Team
Gabriel
The welcome offer was applied instantly, and I was able to start playing right away. No weird delays or confusing steps just sign up and go.
Response from BankrollaFeb 24, 2026
Hello Gabriel, Thank you for your kind review! We’re happy to hear that your welcome offer was applied instantly and that you could start playing without any delays or complications. Providing a smooth and seamless start is exactly what we strive for. Wishing you an enjoyable experience at Bankrolla! If you ever need assistance, our Support Team is always here to help. Kind regards, Bankrolla Team
Unhappy
They have great daily deals but they are completely unwilling to send you any prize money . I've fought them tooth and nail for months trying to get them to pay me my money and they will state that their AI has errors with each perfectly legitimate proof of residence. Do not use this site!
Response from BankrollaFeb 24, 2026
Hello, Thank you for your feedback. We take allegations of this nature very seriously. However, we are unable to review or verify the situation described as we have not received the requested information needed to locate your account. We previously invited you to contact our Support Team and provide the necessary details so we could investigate your case, but we have not yet received a response. Please reach out to us via live chat or email with your account information. Once we are able to identify your profile, we will gladly review the matter and provide clarification. Kind regards, Bankrolla Team
Manuel L. N.
Registered few days ago and BankRolla just lets you enjoy the game without distractions. That clean, uncluttered feel makes playing way more enjoyable and less tiring
Response from BankrollaFeb 24, 2026
Hi Manuel, Thank you for taking the time to share your experience with Bankrolla! Wishing you lots of fun and great moments ahead. If you ever need assistance, our Support Team is always here for you. Kind regards, Bankrolla Team
sammy
My friend initially referred me and only had good things to say. I was very excited to try out this new website. Navigating it was very easy and I was able to withdraw perfectly fine. Problem comes after the withdraw request was placed. Initially, I was told it was a 24hr redemption which is very fast. After the second day of not recieving anything, I contacted support to inquire about my redemption. I was told they were experiencing "high volume" and was taking a bit longer than usual. I was ok with this as long as I got my money. Come today, almost a week and a half later. I recieved in my email the news my redemption couldn't be processed. My account doesn't have access to sweep coins anymore and I cannot withdraw my $600+ balance. STAY FAR FAR AWAY.
Response from BankrollaFeb 24, 2026
Hello Sammy, Thank you for sharing your experience. We’re sorry to hear about the frustration this situation has caused. For security and privacy reasons, we’re unable to discuss account-specific details publicly. Please note that redemption processing and sweep coin access are governed by our Terms & Conditions and may be affected by verification requirements and standard compliance reviews. We would appreciate the opportunity to review your case and provide clarification. Kindly contact our Support Team via live chat or email with your account details so we can investigate this matter thoroughly. Kind regards, Bankrolla Team
