BankrollaReviews of bankrolla.com

I did the verification process then got a email 2 days later that I am now verified I put my redemption in then asked the chat how long does it take once you redeem to go thru thru they said 24 to 48 hours never got it, I then email the support they emailed me back saying redemption takes 10 business days, it has been 10 business days & no redemption, I talk to to John in chat live support saying it will b a priority for my redeem & the day is over & nothing.

Definitely one of the worst casinos out there and they should get ban or brought down or at least sued. They told me 3-10 days business days. And I’m on the 10th business day and nothing. I can “cancel” my redemption and keep playing. But screw that. I want my money out. BE CAREFUL PEOPLE! THIS CASINO IS A TOTAL SCAM. and all the support say the same thing, “we prioritize your redemption” BS. They all say the same thing. And nothing is being done.

All good here, registered fast, got my bonus. No issues so far 😊. already completed my first successful withdrawal

I don’t tell anybody if you’re looking for a game to play sure you do your homework because I played this game for a week and one money and I still haven’t gotten it. They have sent me through the ringer I’m feeling feeling exposed, feeling less than a human being when I went through the verification of my driving license my email address taking a selfie of myself to see who I was. They did something even lower. I felt like I was being raped. They had me to write my email address on a piece of paper and put my driving license on a white piece of paper and hold it up as someone to take a selfie of me like I was in prison is degrading devouring a human being and self work don’t play this game because if you play this game, you’re not gonna get your money right away not like the other ones at least the other ones to tell you gonna take a couple of days. These people them been holding onto my money and telling me it’s gonna be 24 to 48 hours for the last couple of days now five days now and I just have a feeling I’m never gonna get my money but if I can see anybody for not playing this game thinking that you’re gonna win yeah you’re gonna win but they gonna kill you through the ringer in order for you to get your money they’re not honest they don’t give a damn about your feelings and they really don’t give a dam about who you are as a human being

I logged in today to receive my daily bonus and received a reward promo code for 15 free spins. I received a shock when the six-digit promo code contained the word "f a g". When bringing the concern to the attention of the Live Support agent, they repeatedly demonstrated a lack of understanding of the issue (either intentionally, displaying callous cruelty, or unintentionally, displaying incompetence): "I kindly ask you to specify the issue." "I kindly ask you to specify your request, so I can help you." Are they not paying attention, or do they think it's OK to call their customers f a gs? They made no assurances there would not be a repeat incident, blaming the system. They also made no attempt to recompense me for the shock and dismay I experienced, instead directing me to their support email address. I am furious with how I was treated and recommend anybody in the LGBTQ community choose a different sweepstakes casino to do business with.

They claim the verification process would take up to 24hrs. After emailing them twice they finally verified it.

I have been waiting 57 days for my $1000 redemption. I have had the same issues as everyone else. I was already verified through their verification process but then had to do it all again. My redemption was also “cancelled” due to technical issues and had to request the redemption again. I have emailed every single day and every single day, I get the standard response that I’m in queue and they have larger than normal redemption requests. Also been told that a “priority” was put on my account and that was a lie!! Customer Support always answers but with the same generic response as the day before. It is utterly disgusting that this “casino” can do this to people. BankRolla should be ashamed of themselves and be forced to pay people their money. I won it fair and square and now they are just riding along on my money. I will continue to email every day until I get my money!!!!!!

I’ve played here off and on a year or so then today I finally won just enough to redeem..I’ve already completed my KYC awhile back ..I’m verified.. but my redeem was denied because supposedly I needed to be verified…but whatever I went to redo it and it was automatically snapping the photos of my ID before I could focus my camera..then wouldn’t let me go back just to say there was a issue so I contacted bank Rolla AGAIN just for them to basically tell me they contact the right department and wait for email updates.. who knows when that will b..the person on the live chat “MIKE” horrible people skills .. not nice or helpful or friendly..this sucks!! I actually liked the site in general..and I WAS hoping to keep playing there but not if this is how customers are treated!!!!