Karyn
Redemption still unpaid after nearly a month
I used to have a very positive experience with Bankrolla and considered it a good site. Unfortunately, my experience has changed. I submitted a $400 redemption on August 3rd and, as of today, I still have not received my money. I have contacted support several times and, while the representatives I’ve spoken with have been polite and kind, I have continued to receive responses saying that the issue is being looked into without an actual resolution or a definite payment date. I was told on August 18th that my issue had been escalated to the finance team and that they would try to speed up the process. I appreciated that effort and continued to wait, but I still have not received my redemption or a meaningful update. I have now filed a complaint with the Better Business Bureau because I have exhausted my attempts to resolve this directly with Bankrolla. It is extremely frustrating to be waiting this long for $400, especially when I have been a customer who previously trusted and enjoyed this site. I hope Bankrolla proves me wrong and processes my redemption, because I would much rather update this review positively than continue warning others. But as of right now, I cannot recommend Bankrolla.
Response from BankrollaSep 3, 2026
Hello, Thank you for taking the time to share your experience with Bankrolla. We’re sorry to hear about the extended wait for your redemption and understand how frustrating it must be, especially after previously having positive experiences with Bankrolla. We also appreciate your feedback regarding the communication from our support team and understand your disappointment that the escalation has not yet resulted in a resolution. For privacy and security reasons, we’re unable to discuss account-specific details here — please reach out to [email protected] so our team can review the matter further and provide assistance. Best regards, Bankrolla Team