Bank of the WestReviews of bankofthewest.com

The complaint I have is the wait on the phone. I waited 1 hour and 15 minutes to take to a person. You can not complete everything on line! Somethings you have to talk to a live person. I've been with this bank for more than 25 years, and it has gone down hill. The drive through at my bank is closed now, the parking lot and building has garbage all over it. The ATM is constantly broke. No one is friendly at my bank on 9th street in Modesto, California. You guys need to get it together, hire more phone operators. Clean your banks up, get friendlier staff. The young lady who helped today on the phone was excellent. When my phone call was finally answered.

Bank of the West was a great bank with great customer support until 2-3 years ago, we have banked with them for 10-15 years and used to get great service. Now: - It takes 45-90 minutes to get a person to talk to on customer support line and if they cannot help you the will hang up and not call you back. I was told they are incoming call center and therefore do not call customers back if 2 hours phone call is dropped. - They make it easy to deposit your money but VERY DIFFICULT to get your money out of the bank - They do not care if they are breaking Federal Laws and Regulations by their employee actions - They have different limits on check holds and wire transfers that differ based on how “good” a customer you are - They close accounts without notification - Even if you have millions in their bank they do not treat customers with good service and respect - They do not answer phones when at lunch and do not have a messages stating they are out to lunch - They hide the phone numbers for Executive Offices - If you want to buy a house with a large down payment that requires wire transfers BOW is NOT a bank that wants to make it easy for you to get your money out of. - They point fingers at other departments and say they cannot help you because it is the other departments issues and they do not have a way of contacting the other department - Branch Managers and Regional Bank Officers do not have full access to account information to assist customers - The web site is hard to use and does not integrate with Quicken very well - They do not provide sufficient training to their employees to serve customers with excellent service and respect and will flat out lie to you to get you to stop bothering them

This is absolutely the WORST bank ever!!! We had a RV Loan through them. They claimed numerous times that they did not receive our check. We then went into the branch to pay on our account and still received late charges. They were applying our payments to principal and not to our actual payment, even though we brought on our payment slip when paying. THEY HAVE RUINED our credit and even submitted it as a Charge off. It was not a charge off we paid the account in full so we no longer had to deal with them.

Sent a check to pay off an RV. Ten days later, still not paid off. Called, stated they never got the check. This is on 6/9/21. So I stop payment on the check, set up an online account and pay them directly from my checking account at my home bank. I get a payment confirmation and an email stating I made payment. On 6/7/21, (2 days BEFORE they said they didn't have my check) they have the payment logged, and then reversed. Then they take the electronic payment out of my home account on 6/10/21. BUT my online account still says I owe them the pay off. I am now 7 phone calls in, countless hours on hold, it was assigned a work order and I faxed all the support documents to show I paid this. Here we are a MONTH LATER, still not resolved. DO NOT USE THIS BANK. WHAT A CLUSTER FK. AND THE BBB WILL HEAR ABOUT THIS. SHAMEFUL AND RIDICULOUS. Update: I paid this off on 6/9/21.... I finally get the title on 7/27/21. What an absolute nightmare. Avoid this bank. They are notorious for this kind of poor service.

This Bank is a joke. I had a charity business account with Bank of the WEST. I had very few transactions as a small charity. 4 years later they want verification of my 501 c 3 status. Tax forms are public, paid on time. The mission statement hasn't changed. Gave what they asked for and four days later they closed the account with no notice. The manager LATISHA HERMENEZ, passed the buck and said it was their "back office" that closed the account. Stupid people that don't know how banking works, never do business with them.

I recently paid off my RV loan with Bank of the West. As soon as they received the payoff, they killed my online account. Wondering what happened to my RV title after the loan was paid off, I have been attempting to contact someone with a heart-beat to determine where they sent my RV title. For over two weeks now I have been trying to contact Bank of the West Customer Service for this issue. My god, what a stupid company. It seems like they do EVERYTHING they can to avoid talking to you. This starts out with one of the most onerous computerized phone trees I have ever experienced. Once you navigate their phone tree, you are put on hold for hours with no one ever answering your call. They have NO email customer support, No chat customer support, only their ridiculous telephone system that nobody ever answers. Never again. I will never do business with Bank of the west again. EVER!

The bank is a total scam!!! I changed my due date for my truck note and they never fixed their system. I called and got the payoff balance for my total loss vehicle over 2 years ago, paid the amount and as of last month was sent a notice that I owe $250 in late fees… We are still in the pandemic and people like this are searching for $$$. Please go somewhere else!!! They are pathetic to say the least! Of course, I keep trying to call their complaints department with no luck. Amy & Nikki thanks for trying to help! You should go for a better company! BBB complaint here I come… This is simply ridiculous…

Laughable and pathetic... These people never answer the phone. You can stay on hold for an hour and they will simply hang up on you. Pathetic, SICK and laughable HAHAHAHAHAHAHAHAHA!!! YOU PEOPLE ARE SICK!!!!!!