Bank of the West is one of the United States' largest banks, yet it preserves its local feel and award-winning style of relationship banking.
Bank of the West (bankofthewest.com) has 132 customer reviews on Five Star Index, with an average rating of 1.2 out of 5.
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Banking & Money · Woodland Hills, California
Excellent
Banking & Money · San Francisco, California
Excellent
Banking & Money · Beverly Hills, California
Excellent
Banking & Money · San Francisco, California
Excellent
132 approved reviews, newest moderated first
Darryl D.
Never answer their phone worst customer service ever. Takes them 10 days to mail you the bill and they expect your payment made in 7 from the day you receive it. Charge you for insurance even though you carry it on the equipment you purchased. But of course you can tell anybody that because they don't ever answer their phone. I would stay away if you can far away.................
Leon
Lousy customer service. Charged me $500 because I had to pay off a loan 2 months early. Local bankers tried but was forced to charge me. Never bank with these huge corporate banks. They don’t care about their depositors
Andrew C.
DO NOT GET THEIR CREDIT CARDS. 15 days to post payments, 3 days to post charges, $500 credit limit, and they expect you to spend $1500 in 90 days to get intro bonus. My credit score is 800 and they only give me $500 credit limit. Do the math, not worth it. Please do not expand their customer base.
Chris
CHARGED FOR CASHING A CHECK THEIR CLIENT GAVE ME TO PURCHASE A VEHICLE? NEVER WILL I HAVE AN ACCOUNT HERE!
E W.
Their policies are misleading, they do not communicate well in-person nor through their account portals, nor do they seem to care whether to have you as a client or not. Will not be continuing to do business with this bank.
Tim
Bank Of The West is one of those banks that tries to make as much money as they can by penalizing and putting fees on their customers. I actually got a fee for depositing cash into my account!!! What the heck?!? this is a bank. Isn’t that their main business service?!? Do not bank at this institution!
Carmen A.
I called C/S 755am Utah time. Had to wait 8 min for "Tasha" to come on the line to help me with my issue. She came on with a droning, could care less about having to address my issue. Asked me for security info which I felt was unnecessary in her droning, could care less attitude voice. I know CSR because I was CSR for 26 years at a major credit card co. She had no smile to her voice and I resented her droning attitude. I was transfered to another rep to handle my situation. Tasha needs to get a job elsewhere but not as a CSR. But then, from all the 1 star ratings given this bank tells it all.
Tom F.
They need to work on their customer service. Waited over half an hour to try and make a deposit. This has become the norm. They are NOT set up to handle business account at all. Also,they have shortened their hours and close by 4:00 PM so you can't stop by after work.