Greenwood- Modern Finance for the CultureReviews of bankgreenwood.com

Do not open an account with Greenwood Bank! They do not have their own fraud department. Unlike other financial institutions, they provide no alerts of each transactions by text message in place. They just email you about the transactions. They allowed someone to compromise my account and refused to refund me the money that was stolen from me in a timely manner. They allowed the funds to be deducted immediately like the funds that were stolen from me! I am so glad that my Social Security Benefits are being deposited into this account!

I never received a debit card; called to request another, was charged $5 and NEVER received that one. Wasn't told of the charge until I inquired weeks later, closed the account on 9/21/2023, still have yet to receive the money I had in that account.

Worst experience ever went to the Post Office to get some money orders tried to pay card declined. I called the bank and was told that there system doesn't recognize post office transactions. huh?? Seriously? Okay went home to make my payment online made 2 payments for 1200 then my card was locked, I called and was told to wait for 30 minutes then try my card again. All I'm trying to do is pay bills this is ridiculous definitely moving my money back to Navy Federal. Doesn't matter if you have Greenwood Metal card which you pay _4.99 a month for.

This is a horrible bank. I truly wanted to believe in it and had an account with a regular monthly deposit going to it for about a year. But the issues were just too much. Pin never worked even after calling to reset it. I would be stuck looking like a fool trying to pay with this card only for it to be declined, even though there was plenty of money in it. My wallet was stolen, I filed a report, they decided it wasn't fraud and I was not refunded what was stolen. I tried taking money out at an ATM, my withdrawal limit was 1500, the ATM allowed me to take out 400. Got an error saying the financial institution would not let me withdraw to call them. I called. The man on the phone said to try 300. I did. Got the same error. I tried 200. Got the same error. I finally decided to close this account. It has been such a horrible experience.

I never received my debit card. I requested another one and they charged me for it. You can’t send money out of the account because the app and Plaid keeps saying they failed to authenticate your bank, even though you have to log into that banks mobile banking to sync them. I wanted to support this bank because of the social aspect, but it’s just not worth it. You’d do better opening a checking account with a credit union or even an online bank. TRASH

Do not use greenwood!!! Cash app has cancelled a few transactions and when they finally expired over a week later greenwood put them in as 0.00 transactions instead of 210, 110, 100, & 50! Leaving me $480 short in my account. They keep telling me it'll be 24-48 hours before compliance contacts me but this started 8/21/23! No word from anyone at all. I call and call but nothing. I just need the money back in my account now!

DONT DO IT!!!!! Greenwood is the scammiest so-called bank. I made a payment August5th to Hertz. I moved money from my savings to my spend account $326. The following day I have a negative balance of $300.65. Why?!!!! The purpose of this account was because it doesn't pay if no money's in the account. They STOLE MY $$$$ and keep lying. They need to be sued and closed. And to think they label themselves to be banking black🤣😅Major crooks. Avoid at ALL COST. THE WORST COMPANY ALONG WITH COASTAL.COMMUNITY BANK!!!!!!

From the LACK of Customer Service, non working customer service phone number to them stealing over $1,800 from me is all HORRIBLE! My fellow black folks do not buy into the hype. These particular black folks from the founder all the way down to the customer service is only out to steal from less fortunate African Americans who they think can’t make actions against them once they steal your money. I have written to the BBB, Federal Reserve that regulates Coastal Community Bank (their sponsor bank because Greenwood nor its founders or employees can actually handle customers funds because FINTECHS alone aren’t FDIC insured), I’ve also submitted a complaint to the Consumer Financial Protection Bureau as well as Federal Trade Commission on how i never received a card the entire time my account was open with these fraudsters, how Greenwood once they did email me back after months of me contacting them; told me that they placed the incorrect address on the envelope because it didn’t match my correct address that was on my account. Even still they never corrected it and ordered me a card and ship it to the correct address. In the midst of all that; over $1,800 was stolen from my account. I filed a fraud claim and submitted a statement of fraud to Greenwood and didn’t get a reply back until I had to reach out to Coastal Community Bank and have them reach out to them for me. After doing that 3 separate times someone finally called me by the name of Todd. Horrible attitude and very incompetent. Claimed he would file the fraud claim. Literally not even 24 hours went by and they contacted me via email telling me that I would not be refunded. To this day I still have not received my money back. I’m contacting my state attorney generals office next and if in need to file arbitration and have an arbitrator decide on the case I will be taking that action as well. I do understand that traditional banks aren’t the best but I’m sorry to say it but at least you don’t have to worry about them traditional banks actually scamming their own customers! Greenwood does this because they know they won’t held accountable to an extent when it comes to fines because Coastal Community are the ones that back them on FDIC insurance and who the federal government will fine and go after once the fraudsters at Greenwood are exposed for who they really are and what they stand for. One of the founders premiered on Real Housewives of Atlanta. Think her name is Tanya. These folks are scammers and will take your money. STEER CLEAR