Greenwood- Modern Finance for the CultureReviews of bankgreenwood.com

I cannot access a live Geenwood customer service agent after three attempts over the course of five days. There are "live chat" and email options for communication, but sometimes an issue is complicated and it is easier to speak with a person. If a business is not operating a traditional brick and mortar operation they should at least be sure that their customers have access to live support when needed, and not be forced to describe more nuanced problems via a chat box or otherwise.

I just wanted to support black banking and still do. It seems like this bank is for people needing their first bank account. Suggestion: I wish they would offer high yield savings accounts. I have not had any problems with them holding or keeping my funds. I don't know, maybe that has to do with direct deposits or something? I have deposited funds and retrieved funds. I have also transferred funds to other accounts. I have had no issues. My second complaint is they don't provide your account numbers within your account. When you sign on you cannot see your account number in full. Any other bank I have ever dealt with will should you your full account numbers. Suggestion: They need to implement this for both checking and savings. Even if you require a security code or password to be sure its us before you show us the full number that would be extremely beneficial for your customers. Instead of not providing it at all.

I'm giving Greenwood some grace. Yes, their customer service is slow when it comes to answering the phone and responding to emails. I've had similar issues with my funds being available within (what I thought) a timely manner. I have not cut them off completely but I don't have all my funds going there just yet either. I still want to believe that Greenwood will be the bank it says it will be.

not worth the hype. i was excited to join and open an account. i love the concept, the aesthetic of the card is cool, direct deposit setup was a breeze, but that’s where the positive feedback ends. it took three attempts for me to receive my initial bank card. i called and emailed over 6-8 weeks and was surprised that they only offered one shipment option (usps) even after i had waited over a month. i noticed that i was charged two card replacement fees even though i never received my cards at all. i have been trying to get assistance with this for a week now, and they are unresponsive and of course there is no number to call for that type of support. this bank seems good in theory, but they lack the customer service to really compete with real banks. too many kinks in the experience. not sure i will continue to fund this account.

At this time I’m neither having a good nor bad experience with greenwood. I joined because I want to bank black.

Loving the bank but the App is terrible!!

It took way took long for my bank to bank transfer.

Need more places to deposit cash.