Greenwood- Modern Finance for the CultureReviews of bankgreenwood.com

Wow! I am currently awaiting my new debit card that was supposed to be fedex to me. I can't access my money this weekend at all. I just had two scams happen to my account and I tried my best to give them a chance. I don't recommend this bank at all. One pro is that you get your direct deposit early.

If I could give negative stars there wouldn't be enough. My account was hacked in January. I sent all the proof they asked me for why am I still fighting these people to get my money back. The saddest thing is my card was locked. The customer representatives are unprofessional, unknowledgeable and a supervisor or team lead is never available. I've been waiting to hear back from a supervisor 2 weeks. I'm excited for the people who have had better experiences. I'm very displeased.

I thought when I opened the account I was coming to a financial platform that was a better alternative to the big banks. However, I have found them to be more heartless than the big banks. I’m dealing with a death in the family and deposited a check from my church and they placed a seven day hold on it. Once I called customer service they told me your funds will be available in another 4 business days and there is nothing we can do! THANKS GREENWOOD !

I will continuously write terrible reviews for this company. As long as it stands I was hospitalized in 2022 and they allowed someone to overdraw my bank account of $30,000. Yes you read that correct $30,000 I open my account in 2021 within intentions of supporting a black owned bank, which I thought was a very amazing idea Turns out to be one of the worst experiences of my life as I was sick and pregnant with my son countless days sent countless emails and made over 200 phone calls to this company as my bank account drained each and every day. When I moved with my family and switched over all of my information, they denied my dispute because of address verification , but my information was never changed in their system. I am still to this day December 13, 2023 fighting to get my money back. It’s gone over to me working with the FIC and several lawyers just to get this resolved. I will never in my life be a part of coastal community Bank nor Greenwood Bank ever again

Customer service get a 1 ⭐️. Opens mid morning(10am), closes at 8pm, no weekend availability, Banking App is the worst. You have an issue after hours your screwed. Smallest infractions card will lock out on fraudulent matters even though they are not. Constantly have to call in to explain its myself making transactions. The ideas of GREENWOOD ARE 💯….the actions, research and development needs a lotttttttt of revamping and help…I’m not going to close my account but I will no longer direct deposit my funds or add funds. To many bad experiences in 60 days!! I tried to support but damn I travel wayyyy too much for no access to my revenue and finances when extremely important situations come about. Thank you G-Wood✊🏾✊🏿✊🏽✊🏼

Shady. I have requested they close my account THREE times. They keep saying it’s closed but when I sign in it clearly shows it’s still active; and they continue to generate monthly statements.

I hate to leave bad reviews for what is supposed to be a Black owned company but I have to call this one. I call this bank every day to unlock my card because apparently I make too many transactions. I moved my direct deposit back to Navy Federal because I can’t deal with this anymore. They don’t alert you if they suspect fraud. They just lock your card. I was also told that I can’t pay directly from cash app and to send money to myself in order for it to work. What kind of crap is this? And, if I signed up for early access to my paycheck then why I have to call you to release my money to me. This is absolutely the worse bank ever! It’s a digital bank at that. Also, they reject mobile check deposits as well and claim it as fraudulent. Killer Mike and Andrew Young really need to go back to the drawing board or get a better business model going. I rather pay overdraft fees to Navy Federal than to use this account again.

I have received a monthly email since Jan 2023 indicating that 'my monthly statement' is ready. I did not open an account with them and have reported it to them numerous times. They will NOT give me any information without my 16 digit card number.. which I obviously do not have. My call yesterday, I did ended up confirming my email address and last 4 of social... then was placed on a long hold... leary, I hung up. There are no replies to the support email I have found. Just wanted this public knowledge for others.