Greenwood- Modern Finance for the CultureReviews of bankgreenwood.com

I woke up this morning to my card being randomly deactivated without my knowledge. I was told it would be a few hours for new card information to update in the app, that was this morning, it’s almost 4:30 pm and I still don’t have access to my money since I can’t use my account without a card. I’ve called, no customer support on Saturday, I’ve emailed, no response, and tried using the chatbot on the website but it doesn’t work on weekends either. I gave Greenwood a chance because it was black owned, even stuck around after the last outage, mistake I could’ve made. Once I get this resolved I’ll be closing my account for good.

I signed up for Greenwood when they first announced a platform for black and latino customers. I was excited because i felt like this would be banking done right and they understood the need for our own financial needs. I have been with them for 6 years and this has been the worst banking experience of my life. I cannot stress the lack of incompetence and pure customer disengagement. I have not closed my account because of the work it takes to do anything with Greenwood. It is such a hassle, it's so bad that I am using cashapp as my bank for direct deposit from my job and billpay. The customer service department has no clue what they are doing, no one ever calls back and disputing a transaction took over a month even with receipt proof of the error. I moved 2 years ago and wasn't able to change my address because they require so much info to do so and even wanted a photo with me holding my ID with the address, date and time written on a paper....i'm sorry is this a financial institution or am I recovering my myspace account?? Nationally recognized banks don't even require that I you are able to change your address through the website. I truly don't understand how they are still in business this is the worst banking i have ever had to deal with. I don't think they know anything about banking, customer experience or care about customer retention. Please stay away from this company there are soooo many better options!!

First, I want to say I was genuinely excited about the opportunity to bank with an institution that positioned itself as understanding the historic barriers people of color face in banking, finance, and economic growth. I signed up prior to launch and was ready to support the platform when services went live. Because it was an online-only bank and new to me, I chose to begin cautiously. I used it as a secondary account, making small deposits and directing a portion of my incoming income there. Initially, the experience was smooth. I appreciated the community-driven messaging, even though there were no Chicago-based businesses represented at the time. When I discovered that investment options were available, I was even more encouraged. As a newer investor, I typically test strategies with small amounts before making larger purchases through my Charles Schwab account, which I trust due to its regulatory structure and operational stability. Seeing similar functionality within Greenwood, I decided to try using it the same way I use Cash App for small trades. That decision turned out to be a serious mistake. At first, I was able to buy and sell without issue. However, after selling a position, I discovered there was no way to transfer the proceeds from the investment account into either “spending” or “savings.” The funds were simply inaccessible. I began calling customer service — no answer. I emailed and received a response two days later, only to go back and forth for another two days before being informed that the email address listed inside the app does not handle investment accounts. I was then given a different email address. This process took approximately a week, with multiple attempts to call during normal weekday hours only to find the banking line closed. A financial institution that is unavailable during standard business days raises serious operational concerns. After evaluating the situation, I decided to close the account and withdraw the remaining balance from the investment sale — $50. That may seem small to some, but it is my money. That request was made over a week ago. As of today: No response to the investment account email. No supervisor made available despite request. Repeated instructions to “email the investment department” with no resolution. Funds remain unreleased. When a financial institution holds customer funds without access or response, that is not an inconvenience — it is unacceptable. From my perspective, withholding accessible funds without resolution constitutes wrongful retention of my property. I am a senior living on a fixed income. Every dollar matters. This experience is not just disappointing — it is deeply troubling. Greenwood markets itself as a bank built to empower Black economic growth. A 1.6 rating and unresolved customer fund access issues do not reflect empowerment or operational integrity. Leadership, including Mr. Andrew Young and Mr. Ryan Glover, should urgently review customer service operations, investment account administration, and regulatory compliance practices. Consumers deserve transparency, access to their funds, and responsive service. Until these operational issues are corrected, I cannot recommend placing funds with this institution. You have been warned.

I am so disappointed and frustrated with this bank and its service!!! To start, it was a challenge for me to change my address. With most other accounts that I have I can go into my account and change my address. Easily within the account myself! No not with Greenwood. I had to reach out to customer service, via email. Wait for a response from them and have them do it. I had to give them different types of proof of ID, typical stuff, DOB, SSN, account info but also my utility bill. Why do you need my utility bill?! What irritated me was that I moved in with a family member and didn't have a utility bill!! So now what? There was no other way, even though I provided more important means of ID? I couldn't change my address it all hinged on needing to supply my utility bill. So my DOB SSN and account info aren't enough?! When I did eventually get my own place and bills, I was able to supply a utility bill and finally get my address changed. I have been trying on and off—this most recent time over 3 weeks—to link my other bank accounts to my greenwood account. I keep getting a variety of errors but utimaltely attemps failing. I actually got service to help link the account two different times. The reps did it on their end. And I was told that I would be able to see my linked accounts on my end. No I couldn't. By the way all of this was mostly by email. Every time I have called I have had to leave a voicemail to get a call back and this last time I got an automated error message stating that no one was able to answer my call. So, I reached out a third time and was told that manually linked accounts could only be transferred to/from by agents!!!! I'm not gonna try and get a hold of customer service everytime I want to add money to my account!! Not only that, every time I reach out to customer service they never seem to understand what the #$$% I'm trying to tell them. Even though I carefully and as clearly as possible list it out with bullet points! They miss the point. No I don't want to change my address! I need to enter a different address for this account that I am linking! I'm about done. Taking my money out. They need to get it together.

Greenwood has been a nightmare. For starters, the app is horrible, I dont receive any notifications (even if its turned on) I have to enter a code to log in (instead of just using my password). I received an email stating that my debit card had been deactivated and a new card will be sent, its been over 2 weeks, unable to withdraw money and make certain transactions due to a change in my pin number. After i receive my card, I will have to close my account, just too stressful.

Mam tam konto z którego nie mogę wypłacić pieniędzy. Chcą jakiś kod weryfikacyjny za który pobierają opłatę. Nie udzielają również żadnej informacji gdzie i w jaki sposób uzyskać ten kod. Nie dają żadnej odpowiadzi na wiadomości. Wsparcie techniczne lekceważy wszystko i brak odzewu. Nie mogę wypłacić swoich pieniędzy! Nikomu nie polecam!

Hello, I have been trying to contact someone concerning my account but to no avail no one is assisting. I contacted them emails, few responses someone going to help or wait until Fraud department reach out. I have bills and sick child sick who needs meds! I need access to my account. This has been a horrible experience!!!!! Can someone please help!!! I need my money!!!!!

My Greenwood account was hacked on a Saturday morning, along with 2 of my other bank accounts. I immediately called Greenwood but because it was a Saturday the office was closed. I emailed instead. I called back on Monday and submitted a fraud claim and was asked to submit a document confirming my fraud claim. Before I even submitted the document, I received an email that my claim was denied because I did not lose access to my account and I checked it regularly. I submitted an appeal that they denied within 24 hours and then stopped responding to me. It's extremely disappointing and I lost almost $1500 from this experience and the kicker is that my other backs credited my funds back almost immediately. That was the biggest issue but my entire experience has been poor. I was constantly locked out of my account, having issues with my pin number and no response from email communication.