Greenwood- Modern Finance for the CultureReviews of bankgreenwood.com

Worst bank I've ever dealt with. Anytime I use cash app to send my son money they'll wait until Friday to lock my account then I gotta wait until Monday to get my money out that I worked my ass off for. This is the last damn time!!! As soon as it's unlocked I'm pulling all my money out and they won't get another dollar from me

They take personal information and the site does not let you update anything. The site have bare minimal information and then no way to delete or change information provided that was wrong. It just took it!

Ive had this account since they opened. I never had any issue except for the over active fraud lock down system. In which case you just respond to the text that the charge was legit and it immediately unlocks. The account also offers like 4% apy on the account which is unheard of. People love to complain for nothing. Its a new bank give it some time. Don't ruin something else for you because you're too inefficient at life you're operating your whole life from 1 account. An account that you knew was a start up to change the norm. Grow up and aquire some life skills.

Just horrible and misleading. This company isn't backed by no black businesses they get all their funding from the top u.s banks which are thier partners. They use rappers and famous people to promote things like this ( BANKING FOR PEOPLE OF COLOR ) IS JUST NONSENSE the famous people promoting this just wants to make money that's it. This banking app doesn't do anything any other secure banking app does. They offer no perks for black people at all in short everyone this is just a opportunity for them to make money off people of color

If I could give a negative star, I would. This is the absolute WORST banking institution, especially being online. Calling into customer service is the most unproductive thing you can do in order to get a resolution. There is NEVER anything they can do to help your situation. I mean, like never. You have to go through entire too many different hurdles for you to get YOUR money or get it returned. I bet they didn't need to be track stars to take any money from my account. Let me save every single person reading this. If you have had absolutely ANY thought of joining this institution, DON'T DO IT!!! RUN.

I tried give them chance but get the kinks and bugs worked before you a pilot banking system. I'm at the store and my card declined very embarrassing it is 2025 you should your network up and running that shows me the lack system integrations that should put in place. I'm not happy this bank most likely will close my account

Of all online banks, this is by far the worst! How they exist is beyond me and how they are allowed to legally operate is also unbelievable! Honestly, if you guys want an online bank maybe you should try some place else and stop feeling sympathetic for the owners because of race. They profit off of you and if their service and product is substandard then you need to call them out on it!

I dropped my wallet in a busy place and it would up getting trampled a bit. I recovered my wallet but soon saw that my Greenwood debit card was damaged at the chip and it has a small crack in the card itself. So it was no longer working at all. No NFC and it was not swiping either. I order a new card and pay the extra $20 to have it expedited to arrive in a shorter amount of time. The card was late, it was left on the step of my front porch on a windy day and it blew away. I have a security camera that recorded all of this. I called Greenwood to let them know what happened and I needed a new card. To their credit, they credited back the $20 and waived the $5 fee for a 2nd replacement. However that card never showed up. So after about 2 weeks of waiting for the 2nd replacement I finally called them again and I was told that I would get my card when their processor got around to it because they were still backlogged from 2 or 3 years ago when they could not get peoples cards out to them fast enough due to a lot of sign ups. Of course this was not an acceptable answer. I got the usual, you have a virtual card, you can add it to your mobile wallet, etc. But what I can't do with a virtual card is use an ATM or pay for things in places where a virtual card is not accepted or they don't have NFC or accept any type of wallet. Also, their connections to Plaid so I could connect other financial institutions to my Greenwood account did not work either. Finally I just closed my account with them and went back to another bank that I had but was not using. I wanted to give support for a black bank but it is just not up to par. Notice I did not say black owned, because this is not a standalone bank, black owned bank. It is black run and is an institution that is under the umbrella of another bank which is not black owned. The issue with this is the parent bank can sell Greenwood at anytime for just about any reason and then the customers fall into more issues as the parent banks do their handoff. I have been through that with 2 other banks I don't want to go through it again. Do not use this "bank."