Sameka G.
Terrible experience with Greenwood Bank
My Greenwood account was hacked on a Saturday morning, along with 2 of my other bank accounts. I immediately called Greenwood but because it was a Saturday the office was closed. I emailed instead. I called back on Monday and submitted a fraud claim and was asked to submit a document confirming my fraud claim. Before I even submitted the document, I received an email that my claim was denied because I did not lose access to my account and I checked it regularly. I submitted an appeal that they denied within 24 hours and then stopped responding to me. It's extremely disappointing and I lost almost $1500 from this experience and the kicker is that my other backs credited my funds back almost immediately. That was the biggest issue but my entire experience has been poor. I was constantly locked out of my account, having issues with my pin number and no response from email communication.