Greenwood- Modern Finance for the CultureReviews of bankgreenwood.com

It’s 2022 and after a long wait with no notification as to why the delay, the best they could come up with was a barely functional beta app. On top of that, Greenwood has partnered with a white owned bank instead of a black owned bank with no explanation as to why. This company and app is very disappointing.

Held my EFT deposit over 2 weeks before I could access it. Repeated calls to CS with no resolve or returned calls. I needed Chase to reverse the transfer to resolve. Worst bank ever. Requested them to close account - 2 mos and counting for them to do it. Worst bank ever.

I was very excited for Greenwood. Its premise is one I believe in, and it sounded as if it would be a leader in online banking. The app has called drastically short of expectations, and as a result, I have not moved my money into Greenwood. I have been online banking for years. I was with Simple Bank for many years before they were sold to another bank. In an online platform, I want an app that allows me to not just access transactions, but create and categorize my budget and indicate what’s safe to spend, within the parameters of the budget. I have not seen these tools within the app. As a result, I am unwilling to commit my direct deposit to Greenwood each month. I have severe ADD, and this level of organizing is essential for me to budget well. Greenwood isn’t there yet.

There is no mobile check deposit, a must for any virtual/digital banking platform. It’s exclusion is baffling. Maybe it’s the software developer in me, but not having an obvious way to log into your account from the main website is bizarre and a weird thing not to have in 2022. I make websites and apps for a living, this is a basic feature when you have users. I’d love to see our accounts earn interest, though in this economical climate it would be an underwhelming rate anyway and this platform is still getting settled in. That’s it, everything else is really really awesome!

Greenwood is the best. Excellent banking service. Would recommend to everybody.

The customer service was reliable and efficient.

Wasn’t able to connect my account and my employer wasn’t able to complete a direct deposit.

While downloading and setting up my account was straightforward, I haven’t been able to connect my bank account using the Plaid integration so that I can transfer money into the account. I’ve tried numerous times, and even contacted customer support, but the issue has still gone unresolved. Therefore, I haven’t been able to truly use Greenwood to properly test out all its features.