Greenwood- Modern Finance for the CultureReviews of bankgreenwood.com

Got the invitation to apply. Went through the application process and got to the end and it tried to force me into an account that has a monthly or annual fee!!! Their website advertises a “FREE ACCOUNT” with NO FEES!!! I immediately stopped the application process and backed out of it. About an hour later, I receive an email that says “Congratulations your account is open and debit card will be mailed to you” ?!?! I immediately called them to CLOSE the account and none of their representatives could find any of my info in their system ?? How is it possible that I get an email that says I have an active open account and they can’t find me in their system??? In 20 years of banking and using Fin tech style banking apps, I have NEVER heard of this ?!?! And to make matters even worse, their representatives had the competency and literacy rate of a 6TH grader in Middle School 😑 I have now opened a complaint with both the BBB and the Consumer Financial Protection Bureau!!! This company is a SCAM !!! You’ve all been warned!!!

Horrible app and horrible service. I signed up on the evening of April 18, 2023. Put money in my account. Then when I tried to log back in the password did not work. I tried changing the password… Every temporary number that it sent me did not work. He told me I was locked out. I called the next day. A gentleman answered and told me that I should be able to reset it now… I was frustrated, but I gave him the benefit of the doubt. Again it did not work. I called him back. He said oh you have to wait a little while… Wait a little while to change my password? I don’t know what is wrong with this freaking company I really don’t know. And Andy young you are a run far far away from this business. I did receive a Email this morning saying that my card was shipped to me. As soon as I get my card I’m taking all my money out. And I’m closing the account. I have accounts at several major banks. I thought I would try to support this black owned Hispanic on business. But I cannot tolerate this. Plus I read some of the reviews they are very scary… People are losing their money left and right . Make matters even worse. I told him when I got my debit card I was going to close my account. He said okay. Did not try to get me to stay with the company.

I was unable to initiate a transfer from Greenwood to another bank account.  Emailed and called, no one could tell me why.  Access to ATMs to take money out is a joke, and I reside in a large city!  The ATM locator in the Greenwood app actually says to deposit money, nothing about how to withdraw cash without incurring fees!  Tried to use the card at another bank......it would not even READ the card.  I looked past the glitches in the app, the app constantly removing my password and forcing me to sign in rather than use the offered biometrics sign in, the compromising of my account and then charging ME for a card replacement, and the very limited customer service.  My confidence in the "service" and the security of my deposited funds has waned.   I was so eager to support the cause, but Greenwood has let me down.  They need to do better if you expect people to support.  I now have to wait 15 days for a check to be issued and mailed to me since I just closed my account.  I'm beyond disappointed.

I would give zero stars if I could. Greenwood Banking is a complete scam. They are not a "Black Owned" bank and definitely are not a top-of-the-line banking technology. Their app is crap. Customer service is crap. And all of the services and products they offer are scams. Don't bank here.

I opened this account to support black own businesses. As this is a bank, it is a rarity in the black community. A short time after opening the account, I began seeing charges to my primary bank (USAA) in the amount of $10, from Greenwood. As the title suggests, I never signed up, or requested special services to warrant such a fee. Upon contacting Greenwood on the date indicated, I was assured the account was closed, and the charges to my primary bank would stop, but the continued. I sent mail, after email, only for them to go unanswered for days, with innocuous replies such as "please provide your full name (already enclosed on the email), email address (duh!!!), DOB, and last 4 of SSAN. All of which were provided in the initial email to the bank. This further delayed the email replies from Greenwood. Meanwhile, I have been unable to withdraw the funds from the account, nor have I received any correspondence from Greenwood indicating when I would receive the funds remaining in the account. Lastly, the online access to the account still remains, and does not show it as being closed, as requested. BANK HERE AT YOUR OWN RISK!!

Why when I received my card, my account information states the bank name as Coastal Community Bank. After reading the reviews, now I'm very skeptical them. Who is fronting who?

At best they're completely incompetent and understaffed, but they seem like they're probably a full scam, designed to steal your money. It's been hard to tell, but I'm withdrawing everything I have in that account. Every time I've deposited $1000.00, the transaction duplicates and they refused to fix it - even though I've contacted them immediately each time. The most recent deposit of $1000.00 duplicated 5 times, resulting in $6000.00 in withdrawals from the other account, all with the same timestamp. I talked to three customer service representatives, and a manager - all told me that my other bank would have to fix it - i.e., "Maybe there's something they can do." was literally the only help they gave. Today, a really aggressive person named "Cherrie", from the compliance, fraud, and security department, or something like that, told me that she was going to lock my account based on "unusual activity" on my account - activity that they advised me was my only option. They're super rude, totally unhelpful, totally incompetent, and overall in no way trustworthy. I liked the idea of a black-owned bank, but this ain't it - this is just another scam set up to rip off black folks.

At First I really liked the bank because I wanted to really support a black owned bank. But my first card came up stolen then I ended up with charges from Avis Rent a Car for $3500 and $528 in toll fees. At the time I had $1284 in my savings. My spending account was negative. I disputed both charges mind you both of these charges was made with the same canceled out card but the only approved the dispute for $528 and denied the $3500 saying they had documents they could send me telling me why they made that decision. But I haven't received any documents plus it's like I didn't even get the 528 due to my account being in the negative. All this was back in November 2022 here it is 03/23 and they did a negative writeoff on my account instead of giving me my money. Then the said I can't access the $1284 that's in my savings til the bank reaches out to me but I was on the phone with them why they couldn't tell me anything then I will be making a legal complaint if I don't get all of my money back. That's to much money to just let go of.Then what kind if bank don't give you your savings account number. They told me it was no way of finding out what it is that BS and they know it .