Greenwood- Modern Finance for the CultureReviews of bankgreenwood.com

I am disappointed with Greenwood that my account has been locked for two months I called. They told me I was a security issue and I had to wait for email or someone higher up to call me back and yet I have still to hear from anyone I’ve sent two emails in January that neither were responded to. I called today to close my account The representative I talk to today told me no one has even checked my emails or tagged a supervisor to reach out to me about my account. I close my account. I was really happy to use Greenwood because it was supposed to be a black owned bank, but I have never been this disappointed with a service I received from the bank. I tried to transfer the money that I have in Greenwood out of there to another bank account and it won’t let me transfer my funds but I can add money to it with no problem to account that is locked. I don’t understand that.

Man, I'm disappointed that this bank isn't working out for me. You can't access your account online at all, you can only use their app. But their app doesn't work. Google Play tells me there's a "known bug" and that's why it won't open. So I can't see my account, move any money, pay anything, stop any recurring transfers etc. AND, the only ATM map they publish is within the app! I can't even find an ATM to get my money out. There is no place online to close an account either. If this is your backup or savings account, maybe you'd be okay using them. But if you need access to your money like a regular checking account, consider this your red flag. It would be one star except that it is Black and Latino-owned, so they get another star for equity

This bank is a scam! They have 65.00 of my money and they have blocked my card. You can add money all day but they won't let you withdraw money. I have called and they had some unprofessional person take my complaints and I haven't heard anything. I have started filing complaints with everyone about this bank stealing money! Don't open an account with these crooks don't do it! What they are doing is illegal and I won't let this go! It's not about the amount of money it's about them stealing from people!

TL;DR - !DON'T DO IT - because if there's one thing none of us want somebody to do, it's play with our money. If my money is funny, I'm not laughing. This institution practices false advertising, is in a beta phase with bugs that go unaddressed with updates, is more concerned about appearance than service, and is NOT A BANK. Run as fast as you can in the opposite direction. Do not pass GO, Do not collect $200 - GET OUT. *** This year's Black History Month theme is Black Resistance. I can't *stand* the fact that I have the following to share with you all... Terrible. This is the absolute*worst* experience I've ever had with any financial institution. I would say bank, but this is not a bank. Just look at this quote from their twitter account: "Greenwood is a financial technology company, not a bank. Banking services are provided by Coastal Community Bank, Member FDIC." I won't deep dive into exactly what this means - but it does mean A LOT of false advertising & loopholes for accountability to the consumer. My experience may echo many other hopeful, Black Americans simply looking to support a seemingly Black-owned business of merit. I got excited by who was backing the business, wanted to be apart of the 'buppy' wave, and took a plunge with Greenwood. Greenwood is a mobile phone-based application. You can connect bank accounts & debit cards to move your money within your account (e.g. checking/savings) or to move it to an external account (e.g Chase Bank). This is currently *the only way* that you can SEND money using a free greenwood account (this is pivotal to my rated experience). My experience with Greenwood began without much to say. I got my card, started *adding* money to my checking account (there are a variety of ways to do this) - even set up direct deposit for one of my monthly sources of income. This was my mistake. You see, not only is Greenwood NOT a bank, they're also a poorly-tested technology operation, filled with developer bugs that never quite get worked out - like app crashing, broken buttons, and faulty sign-in recognition. Not once, not twice. Nearly every week. To add to this - their customer service is deplorable. I understand that these agents are more than likely not being paid a living wage, and thus, have one if not several other jobs to support themselves. I also understand that people are people, not machines, and sometimes - wires get crossed, information gets notated incorrectly, things take several business days to resolve. But it's beyond, y'all. I'm talking, repeat calls to following-up about previously noted problems and getting completely different information about the exact same issue. People flatly telling me: "They told you the wrong information, that's not correct" - on numerous occasions. I asked one agent if she could walk me through the process of SENDING money via my Greenwood checking to a Wells Fargo debit card - she was adamant that this was an option - (my issue was having no access to my greenwood card numbers in-app/in physical)...do you know what she opened up her mouth to say? "No, I can't do that. I've never used the app. I don't know how it works." I wish I had counted the times I called, calmly, with respect and patience - just trying to get someone to help me get a new card issued - and the conversation ended with "I don't know what to tell you" - "I can't transfer you to a supervisor or anyone else for further assistance, no one is available"- or even (and this is wild) "I don't know". I've worked in customer service for about 7 years, the number one rule? Of course, the customer is always right. But truly - never admit that you don't have the capacity to assist. That's a direct set-up for customer distrust and, ultimately, attrition. I'm currently in the extremely frustrating space of having to piecemeal my earned monies OUT of greenwood to one of my FDICs (a four-figure amount in total that I'm only able to move $150 per transaction - because that's their cap right now - HA!) All in All - I have been traumatized by this short-lived yet painful experience with Greenwood. Its been just 4 months and I'm counting the days until I can get my funds out and RUN. !DON'T DO IT - because if there's one thing none of us want somebody to do, it's play with our money. If my money is funny, I'm not laughing.

If I can give this bank 0 Stars I would. I left Chase to support this black business only to be bamboozled. I had this account/debit for less than 2 months. I had 444 bucks taken from my account. I found out because I looked through my transactions and that's how I found out. I was never personally alerted. On top of fraud on my account they thought it was fair to charge me for a replacement card. I called customer service on 5 occasions. They told me they can do nothing unless the transactions post. The following morning I check my balance and notice AGAIN that it was lower. My card has been used in Hong Kong 4x!! Once again I was never alerted and I been again charged for an expedited card but this time 20 bucks for expedited card that I did not authorize. Why am I being charged fees when clearly my account has been compromised is insulting! I spoke to one rep and she is the only rep with sense that I have spoken to who reversed the 20 dollar fee. Her name is Alicia. I am beyond angry with this bank at how poorly they handle and "protect" peoples accounts. My friend reccomend me this bank and I wish I never joined. And even when they claim they will fix your account they don't really help. I'm still waiting on them to give me my damn money back smh.WHY The hell it take 90 days to investigate I don't understand. I banked with other banks and it never took that long!!!!!! Don't ever join this bank. It's a scam

I'm giving Greenwood some grace. Yes, their customer service is slow when it comes to answering the phone and responding to emails. I've had similar issues with my funds being available within (what I thought) a timely manner. I have not cut them off completely but I don't have all my funds going there just yet either. I still want to believe that Greenwood will be the bank it says it will be.

This bank is a complete scam like everyone says last weekend I had an issue with deposit OK this weekend on the January 5 I received a notification that a new card has been ordered. I called twice I can’t get a solid answer onto why I called again today, Saturday January 7 to understand why again the rep told me tell me no card has been ordered I am not sure why it say that. I don’t know why it’s showing that your cad has been canceled due to a irregular activities and I have talk to three people and this the first I have heard this . He read the translation out to me and their normal spending stuff Grocery Gas etc My card was canceled or cut off with no warning no nothing so no it’s weekend cant access money can’t pay bills can’t get Gas they say I must wait two to three days for another department to contact me . I would give this company the most negative if negative rating .

Very bad customer service lost money no one to talk to plus can't plaid with my banks