Banfield Pet HospitalReviews of banfield.com

These are not actual vets. No idea how Banfield is still in business, but I will never return here. They couldnt answer simplest puppy questions (I asked about vaccine schedule and food quantity). They should put a percent of what they invest into their marketing + branding into actual animal care. Disgusting!!

My 12 yo lab had severe diarrhea. I took him to Banfield off Woolbright in Boynton beach fl. The tech stated without any tests he has parvo. They tested him. Showed positive. But very faint. I had to wait another hour for them to run to another location to get a test. They stated it was positive. Sent me to an emergency place. Once there a bill for treatment was $3900. Banfield made it sound like he may not make it. So bring the bill for treatment I was unfortunately thinking of the worst option. The Dr was amazing at the hospital. And offered another test. Which was NEGATIVE for parvo!!! He was merely treated for anxiety. All tests were a great health report. But was still kept overnight They felt bad in regards to Banfield mistake She adjusted the bill to $1250. Not counting I missed a day of work no pay. This was last feb. Hired a lawyer. After several letters they only offered to pay $250 for the misdiagnosis. Several letters were sent again. And nothing. I even emailed the president of Banfield. Nothing!!! Please think before using this hospital. Poor service. Corporate office ignores you. Horrible experience.

What a trash as company they don’t give a f$&k about your pets

My cat has been puking brown smelly liquid all week, can't seem to stay awake, hinding from everyone, and seems very weak with no energy. Took him to Banfield and they said nothing was wrong and sent him home. Got him home and hes just crying and howling and puking his poor life away. I just dont understand that after $900 the vet techs found nothing wrong. Are these people even real vets? Do more tests! I showed them photos and videos and they were like "Oh, it may just be a blockage" but then they said there was nothing wrong. Mmmmhmm, ok whatever. If my cat dies I will bring his dead body to you and make you run test and tell me what caused his death. And then they can do it for free because it would be their fault he died! Un-freaking-real!

Listen to the other reviews here and do not use Banfield. Most of the locations don’t even have certified veterinarians! I had to call 5 different locations in my city (Atlanta…not small) just to even find a location with a certified vet that could write me a health certificate. The health certificate is “included” in the plan but they charge you $141 to prepare it. What sense does that make?? Not to mention if your pet has an emergency outside of their hours, you will be paying out of pocket to go somewhere else. You are 100% better off going to a CERTIFIED VET and paying for third party insurance. I will be waiting out my contract which ends in 4 months, otherwise there’s a $900+ fee. Cannot believe how ridiculous working with Banfield has been.

Bad service Bad customer service

We have been waiting for our dogs test results for a week now, and I was informed the we will not get the results until the doctor that sent out the test was in the office. This is unacceptable. Our dog may have cancer and waiting a week for results we should have already received by now is asinine. The results should be available for any vet or vet tech to see so we can proceed with what needs to be done for our dog. Unfortunately this is not the only issue we have had with Banfield and we will not be renewing our plan when it comes time. These plans are not worth my dogs life.

I'm a firm believer in "if you can't say something nice, say nothing at all." However, at this point, I feel it would be wrong not to share my experiences with Banfield. I was a loyal Banfield customer for more than 20 years. I always used the wellness plans and felt satisfied with the services and care of my beloved pets. But in the past two years the service and quality of care has plummeted. Short staffing, staff turnover, over booking, whatever it is....I won't subject my little dogs to this place. They treat your pets like conveyor belt work. They are either unavailable, or too busy to listen. The last two employees I interacted with were so rude, (I'm guessing because they were overwhelmed as they repeatedly mentioned being short staffed) that I simply said "thank you" and walked out without having my pet seen. I don't deserve to be talked to in that way. No one does.