Banfield Pet HospitalReviews of banfield.com

Most recent in-person experience...my pup was sick and the vet prescribed medicine. Picked up the medicine. The label on the bottle said tablet. The contents were caplets. Called vet. They had somehow given me the wrong med in the right containter. Tried scheduling his shot appontments. Their system was down for 2 full days. Now...I am trying update my billing...that system is down. They are a freaking hot mess system wise and staffing wise. If I drove...I would find a different vet. My pup does like the vet...that helps...but have to jump through hoops to get to her.

Ultimately, we were never made aware that these wellness plans were for one year. That falls on each clinic to at least make us aware upon signing up and renewing. Secondly, Banfield as a company could make the mature, caring decision to let their loyal clients off a subscription upon their pet's departure. It's not always about the money, people. What happens when you no longer need health insurance or car insurance? You simply stop paying. Banfield has decided to pull on your heartstrings and turn that into recurring revenue. Something I will never forget. Thank you, Mars family, for giving me another lesson: to avoid you.

Heartless, predatory, and greedy subscription trap. Avoid at all costs. Banfield is nothing more than a heartless corporate billing machine disguise as a pet hospital. They do not care about animals, nor do they care about grieving pet owners. My cat passed away 3 months ago. Despite going through extreme personal hardships, I reached out to customer support to cancel her Optimum Wellness Plan and resolve my balance. Instead of compassion or reasonable solutions, all I received was cold, copy-pasted corporate responses demanding full payments for a deceased pet and threatening collections. They refuse to work with owners in difficult situations, charge you for services your passed pet will never receive, and stack monthly fees on top of past-due balances without offering any real assistance. Their Optimum Wellness Plan is a financial trap designed to drain your bank account regardless of your life circumstances or whether your pet is even alive. Save yourself the heartbreak and financial stress, take your beloved pets to a local, independent vet who actually cares about animals and human beings.

This place is awful!!! Staff is incredibly rude. I took my dog in for a nail trim (she’s a six month old puppy) I could hear the staff yelling at her from the lobby which was alarming enough in itself. Then the vet tech came storming out dragging my dog angry because she had an accident and apparently it had gotten on his shoe. I have always gotten terrible service here!!!! I will not be returning and I would highly recommend NEVER taking your pets here. Even the front desk staff are terribly rude.

I have been bringing my dog here for about 2 years and always had a pretty meh experience with the front desk staff. They seem to also have a hard time retaining vets and techs as we have never had the same one twice. Our last visit scheduled 2 months in advance was canceled and no attempt by them was made to inform me ahead of time. They were extremely rude and uncaring in getting a new appointment booked with minimal delay, even thou they canceled the appointment. The staff member at the desk visibly rolled her eyes, was evasive and uninterested in explaining why I was not informed of the cancelation and otherwise seemed burnt out and disinterested in my pets health. If I wasnt half way thru the current "optimum wellness" plan i'd never go back. We will finish the yearly plan at a different location and NOT renew for next year. If you care about your fur baby's health, go to a different location, the people here clearly do not

The membership plan does help as long as your animal is alive. At the moment they’re dead. You still are billed for services that you can’t use because your animal is dead. There’s a class action lawsuit about it. The hospital in Duncanville would Schedule 36 patients for drop off and expect for all of them to be done by 1 PM leaving the receptionist to work an 11 hour shift without a lunch (because the technician doesn’t want to cover them) and having nonstop people working by themselves. Appointments that are made online for same-day or next day appointments often are double booked at the same time that somebody actually has an appointment which is why you’ll see that your appointment is not actually there. Your pet will be in a cage all day long and will have urine all over its feet and a lot of technicians. Don’t care to give it water because they know it will pee all over itself. The veterinarians would have their cars broken into so many times that they would have to stop working at this location so therefore they did not have an actual vet assigned to them permanently.

These people are thieves they charge ridiculous prices not only for the visit for the Care for the procedures and for the medication if they try to get you to buy, which is like four times the amount of where you could buy it anywhere else. Dr’s are corporate monkeys. The reception staff is polite. The rest of them are useless, including the doctors I recommend going anywhere but Banfield also if you're thinking about getting a wellness plan with them, read the fine print because it's for a year so if you have any charges and you wanna cancel, they'll charge you for the rest of the time between what the charges are and what the yearly fees for the plan, which is outrageous horrible experience.

Every time I use the app to schedule an appointment, it’s cancelled or moved without my consent. They are just terrible for routine care which is annoying because my monthly payment is supposed to cover routine care. I would cancel the membership but Banfield is the nearest vet to me and the cancellation price is outrageous.