Bamboo Insurance Reviews | Read Customer Reviews of bambooinsurance.com

Bamboo Insurance Reviews | Read Customer Reviews of bambooinsurance.com

Bamboo Insurance reviews

128 approved reviews, newest moderated first

meredith H.
Aug 10, 2026
I had bamboo for the 1st year we owned…
I had bamboo for the 1st year we owned house but no fire coverage so we had to get the fair plan year 2 we found a policy covering both and you have not returned the 3500.00! This is after asking for more and more stuff in writing to cancel!
Response from Bamboo InsuranceAug 12, 2026
Hi Meredith, Thank you for reaching out, and we're sorry to hear your experience didn't meet your expectations. After reviewing your account, we can confirm that your cancellation has been processed and your refund has been initiated. Your return premium will be mailed via USPS, so please allow standard delivery time for it to arrive. If you have any questions in the meantime, don't hesitate to give us a call at 833-922-6266. Thank you, Bamboo Insurance
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Amy D.
Aug 6, 2026
I had a great experience
I had a great experience. The agent took his time, was patient, and knowledgeable.
Response from Bamboo InsuranceAug 6, 2026
Hi Amy, Patient, knowledgeable, and unhurried - that's exactly the kind of experience we want every customer to have. We're so glad it came through that way for you! Thanks for sharing this. Warm regards, Bamboo Insurance
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Jerry D V.
Aug 4, 2026
Review of policy propert value inflation
Have not received a response after submitting the requested paperwork.
Response from Bamboo InsuranceAug 5, 2026
Hi Jerry, We're sorry to hear you haven't heard back - that's not the experience we want for you, and we'd like to make sure your paperwork gets in front of the right team. Please email us at [email protected] with your policy number, referencing this review, and we'll make sure it gets escalated to the proper department right away. Thank you, Bamboo Insurance
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Chip D.
Jul 29, 2026
I am unable to get into my account at…
I am unable to get into my account at Bamboo. Each time I try, I am redirected to a Login Failed screen from Guidewire with a "400" "Bad Request" error message.
Response from Bamboo InsuranceAug 3, 2026
Hi Chip, That's frustrating, and we want to get it sorted out for you right away. A "400 Bad Request" error on login isn't something you should have to deal with, and we'd like to look into what's happening on our end. Please email us at [email protected] with your name and policy number, referencing this review, and a member of our team will follow up with you directly. Thank you, Bamboo Insurance
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Kyoung S R.
Jul 28, 2026
Very good service
Very good service
Response from Bamboo InsuranceAug 3, 2026
Hi Kyoung, It's great to hear you had a good experience - thank you for taking the time to share that. We're glad we could deliver for you! All the best, Bamboo Insurance
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Elisa
Jul 24, 2026
After calling several times with no…
After calling several times with no success to log in, I was told that the portal will work after July 12th which is the renewal of my policy. Well it still does not work. After two tries it blocks me, I called again, was told to wait 24 hrs for the reset to work..... such a waste of time.
Response from Bamboo InsuranceJul 29, 2026
Hi Elisa, We're sorry for the frustration - repeated troubleshooting steps that aren't delivering results is not the experience we want for you, and we understand your patience is running thin. Please email us at [email protected] with your name and policy number, referencing this review, and we'll make sure someone follows up directly to get this sorted. Thank you, Bamboo Insurance
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Hillary Le F.
Jul 17, 2026
Through job fault of my own my policy…
Through no fault of my own , my policy was canceled and a refusal to rewrite my policy left me in a financial downfall. Bamboo said they sent to bill to my mortgage company and My mortgage company didn't pay it. My mortgage company said they requested the bill from bamboo and bamboo never sent the bill. I have nothing to do with either one but I don't understand how 2 companies that are paid to do this for me. I've dropped the ball, and the mistake is costing me money. Somehow
Response from Bamboo InsuranceJul 28, 2026
Hi Hillary, We're sorry to hear about this experience - billing disputes between insurers and mortgage companies are unfortunately complex, and we understand the frustration when you're caught in the middle. We have made multiple attempts to reach out through available channels and want to find a path forward. Please email us at [email protected] with your name and policy number, referencing this review, and we'll follow up directly. Thank you, Bamboo Insurance
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Charina F.
Jul 11, 2026
Bamboo automatically debited payment for unauthorized renewal
Bamboo automatically debited payment from our account for the renewal, despite informing them a month prior that we were canceling ourhome insurance. We were OOO and was not able to catch the withdrawal, and now they are telling us that it will take over a month to process the refund! The withdrawal was unauthorized to begin with so I am also filing a complain with the California Department of Insurance.
Response from Bamboo InsuranceJul 13, 2026
Hi Charina, We're truly sorry to hear about this experience - an unexpected charge while you were out of town, followed by a lengthy wait for a refund, is genuinely frustrating, and we understand why you're upset. This isn't the experience we want anyone to have, and we take concerns like yours seriously. We'd like to look into what happened with your cancellation request and the subsequent renewal charge right away. Please email us at [email protected] with your name and policy number, referencing this review, and a member of our team will follow up with you directly. Thank you, Bamboo Insurance
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