BagsmartReviews of bagsmart.com

​I purchased a handbag from Bags Mart at the beginning of February. It isn't even my everyday bag, yet after less than three months of only moderate use, the material on the handle is already severely peeling. The quality is incredibly disappointing for something so new. ​However, what is even worse than the defective bag is the absolute lack of customer service. I have sent two separate emails trying to get this resolved under warranty and the company has completely ignored both of them. I haven't received a single reply or acknowledgment. ​If a company sells a faulty product, they should at least have the decency to respond to their customers. Save your money and buy from a brand that actually stands behind its products and answers its emails. Strongly do not recommend.

The minimum order for "free" shipping is $50. The item I was going to buy was - conveniently - $49.99. I emailed customer support, and they refused to waive the extra penny, which, as you know, would mean I would have to buy a completely different product. I might have become a Bagsmart customer if this had been handled differently, but "support" just decided the best thing to do was to spout policy at me.

I reached out to customer service regarding the availability of an out of stock bag. I received a response the same day, which was very helpful since I’m traveling soon. Thank you Katie. I bought one travel backpack Blast Pro 40 L travel backpack and will definitely recommend it to my friends.

Helpful customer service, fast shipping, and good quality bags!

Very excellent customer service. I ordered Blast travel backpack from Bagsmart and 5 days later I tracked the status from tracking number and it said already delivered but I didn’t receive it. I emailed them about the status and the service team got back to me right the way with the proof( pictures of the package in front of my front door). I emailed the service team and said sorry because it wasn’t Bagsmart’s fault. It seemed that my package got stolen. However, Bagsmart still offered me a replacement or a refund. I’m very surprised this and I chose the replacement. I got the replacement after 5 days. I love the product. It’s very convenient. I will definitely buy again from Bagsmart.

I realised I needed another set of the Bagsmart Compression packing bags. packing for 70 days, multi-time zones and seasons I needed better organisation. With only 9 days until take-off I gave it a try. What a surprise! I ordered on the evening 13th from regional interstate, my parcel arrived today 16th April. Well done Bagsmart your Blast back pack and packing capsules are a must.

Very fast response when I received my order and found a zipper to be broken in 3 pieces on my hanging toiletry bag. I was immediately given 2 options to correct the defective item. They quickly shipped out a replacement with a 20% off a future purchase. It was my first time ordering from this company and I will DEFINITELY be ordering again!

As soon as I placed my order, there was a discrepancy that needed attention. I emailed customer service and they replied immediately, corrected the issue and had my order shipped the same day. I’m impressed by their responsiveness! Can’t wait for my new bag to arrive!