Bad DragonReviews of bad-dragon.com

This review is in direct response to Poga Panda. I’m sure, most, if not all, of the customers complaining about Bad Dragon’s recent rash of substandard service, have read and are fully capable of comprehending the terms of sale. This sudden string of complaints and poor ratings could likely be avoided, if the folks at Bad Dragon were respectful enough to simply respond to their customers. They wasted no time collecting our monies, so why not take a moment to address the people paying their salaries? This whole debacle gives Bad Dragon, and companies like them, a bad reputation. That’s not what the “bad” in Bad Dragon, is supposed to represent. I’ve ordered products, both ready and custom-made, from Bad Dragon in the past and had absolutely no issues getting a response from them. There seems to be something questionable occurring at the company. If this hasn’t been a problem in the past and all of a sudden, multiple people are complaining, you do the math. If they were truly interested in doing the right thing, they would respond to their customers.

New Review for clearance only: its like night and day, no need to wait for processing, i ordered my Rogue colored Winston's Tongue 3 days ago and already got it and its so nice and shiny i got lucky on this one so if you want to get a toy fast get it from the clearance area Almost 7 weeks in processing and 10 days past since i opened a ticket asking what is going on without a response, i understand longer processing times if you order on the holidays but the fact that they didnt answer my ticket in 10 days is rude edit: i finally got a response saying my order may be ready soon so i will update again once i get my product last edit: i got my toy its amazing! was definitely worth the wait(around 9 months processing and shipping was fast from Fedex), if only the customer service was that good

Terrible customer service. Ordered a few toys in the middle of December with an expected 4-5 weeks for production and shipping as listed on their website. However, even after 6 weeks the order is still listed as processing and and my queries through their customer support system have been ignored. Possibly a good product, but no way to know since I doubt I will be receiving it. Lets hope their refund process goes smoothly.

Honestly, their service was amazing for me. Heaps of people seem to be complaining about shipping times for products but the thing is they even state that processing times may vary. If it's a clearance item it won't take as long as a custom order. As for if you get something right before Christmas you're a fool if you expect to obtain it at Christmas. They are hand cast toys. So the time of order processing is going to be longer due to an increase in orders. I noticed that this website seemed to have a very low rating, most of which is just due to customer ignorance, people being impatient sometimes a mixture of both. Don't get me wrong there are a few kinks that could be repaired but I wanted to level out the rating to try and make it fairer to the company.

Stay away from them. I have sent the 3 emails and made 3 tickets but no replay after a lot of days. I do not recommend them at all!

My overall experience with this company has been horrendous. I order a gift for my wife. While placing the order at no time did it state the manufacturing and shipping time would be between 4-5 weeks? I even paid for next day shipping to make sure it was delivered on time. I opened a ticket to check on that status of my order. A month later… ticket closed with response solved. Nothing was solved still no item or shipping date. They just took the order and my money and nothing no number to call. Simply put I was robbed.

Ordered. Paid. 49 Days, no info. Sent email. 5 more days, nothing. Sent another email. 4 more Days, nothing. Sent email to cancel my order. In 15 minutes got my order cancelled. Now waiting for refund. 1 Star for fast cancellation. Other than that, would never order again

Ordered beginning of December, knowing it would take up to 4 - 5 weeks for them to finish the order 4 weeks later I wanted to change something to the order so I contacted them. This went smoothly and an extra payment was easily made. Wait another week and my product came in the mail, with all the requested changes. The quality is superb and it's packaged very nicely. Good job Bad dragon!