Backwater ReptilesReviews of backwaterreptiles.com

Ordered two D. Hydei fruit fly vials. They arrived completely dead with fly counts well below the advertised 50-100 per vial. I contacted them immediately with photos at 12:04PM the same day. Their first response was a copy-pasted cricket care template — they didn’t even read my email. When I pointed this out, they told me the same concept applies to fruit flies and that my bank dispute mention was “wildly unnecessary.” I gave them the 2+ hours they asked for. Still completely dead. No refund offered, no apology for the wrong template, just defensiveness. Avoid for live feeders. Poor quality control and worse customer service.

I purchased a Bullsnake from them in October 2024. Sadly she has crypto a fatal parasite. We raised he for 1.5 years and she had some regurgs. She became More symptomatic and tested positive for crypto. Do not purchase animals from them. I personally have had many snake pets and never had a snake with crypto. Since she has been fully quarantined throughout her time with us, our head veterinarian, Dr. Bloss is confident that this originated with the breeder.

BackwaterreptileS ARE JUST SCAMMERS. They sant me a dead frog. they don't answer calls (scammers) emails only. They asked me to pay again 34.99 usd for the new shipment so I did send them the money. I received few days later and empty smelling cup filled with tiny worms. NO FROG!!!!! I tried to contact them and not they say that the cup was full so they don't car. These is not a real company, its just a group of scammers ready to steal your money with bad bad bad reptiles and fraudulent transactions!!! BE AWARE

I got my beautiful blizzard baby cornsnake on time,healthy and very active. She has a super calm demeaner and is okay with being handled often. She hasn't tried to bite anyone and is gorgeous. Thank you for answering my questions quickly. I highly recommend this company! I will definitely continue buying my snakes from you guys.

This place has been terrible. After purchasing, they have changed item availability several times and have made it extremely difficult to cancel my order or provide a refund. And most recently, their email response was insulting and lacked all levels of professional service. Be wary of ordering from them.

NEVER EVER EVER PURCHASE ANY REPTILE FROM HERE! I wish my child had read the reviews before he spent his hard earned money here. I am posting the hopes people see this and go elsewhere. Our newt arrived dead just like almost all the reviews warned about. Then they want to charge you to ship another one. The box they shipped him in didn’t even say there was a live animal in the box which violates not only IATA but also is a FedEx requirement. They don’t care that they are out here killing animals. I

I was a bit leery of having my Iguana shipped to me. But it went perfectly and he was fine when he arrived! I am so pleased with him! He is absolutely amazing and gorgeous! Thank you Backwater Reptiles for all your help and most of all for my baby Blue Iguana now named Godzilla!! I love him!!!

Ordered 4 golden blue leg baboons arrived perfect condition at a great price too!!