Backwater ReptilesReviews of backwaterreptiles.com

This company is true to their word. My son's new baby tarantula arrived, as promised, and is already webbing. We have had tarantulas before and never had one web within a day.

Great caring people they try to make sure everything is right. Animals have been very healthy. Have adopted several animals from them very good experience, we’ll keep doing business with them, we are very happy with each adoption we have made and next time as a very positive experience

Wonderful experience! I have now owned my bearded dragon for a year and she is extremely healthy and so friendly! I’m absolutely in love with her! The process was really smooth and I couldn’t have asked for a better dragon! She’s had no health problems over this first year of her life and eats great! If anything, she’s a little chubby! I would definitely purchase from this company again

I just got my baby iggys and they are beautiful. And healthy and within an hour in there new enclosure already eating . I’m very happy with them I will older more from backwater

Do NOT buy a fire skink from backwater reptiles. Despite multiple vet visits, my little guy didn't last more than 3 weeks after receiving him, who clearly had many underlying health issues stemming from his husbandry at their reptile mill. If you want to slowly watch your new family member emaciate and wither away no matter the variety of diet or how well your enclosure is set up, by all means buy from here. I ignored the bad reviews and severely regret it, I'm willing to bet you will too. Please buy from a breeder that cares about their reptiles.

Ordered two Whites tree frogs. Backwater Reptiles shipped the animals with a heat pack in 90-degree weather. Both frogs arrived dead. Their resolution: have me pay them $34.99 for discounted reshipping, or lose the original 55$ in shipping. So I either hand them more money, or I eat $55 in shipping costs for a delivery that killed the animals due to their own packing decision. There is no option where I get my money back, and they expect me to pay them for murdering animals. That's by design. When I pointed out that their negligence, not transit risk, killed these animals, they hid behind their Live Arrival "Guarantee", and proceeded to insult me several times. Agreeing to a guarantee policy is not a blanket waiver of liability for negligence. Those are legally different things, and they know it. I've filed a chargeback and a BBB complaint. As well as reported them to animal authorities. I'd rather have just had live frogs. Ship live animals. Pack them correctly. Honor your mistakes. This company does none of those things.

Backwater Reptiles inconsistently chooses shipping partners. The address was labeled hold at FedEx. They chose UPS. They said I can update the package delivery but put restrictions on the package. They have a custom service number which is an empty line, their mailbox is always full. There's no way to contact them. They do not care for animal wellbeing. I am completely at a loss and those poor frogs may not survive the transit nightmare. I do not recommend this business to anyone. I am not even mad, I am exhausted from the 6 times I called ups to confirm, I even drove to the UPS store and they confirmed the same exact problem. All they had to do was call and correct the issue, but instead spent hours going back and forth with me.

Everytime I have dealt with them they have been great..I live in Missouri so obviously there is closer reptile shops but I would rather cross the country bc I know I won't have any issues and should I one arise I know it will be addressed and corrected such as I ordered and paid for lil hatchling snake that happened to be out of stock...within minutes I received an email forming me of this and listing several options and which route did I want to go..From purchase time to actually delivery even with an unavoidable circumstance....my son in law was holding his lil beauty in less than 72 hours..customer service is great as well as all my critters I have ordered..they have all arrived alive and are doing great till this day.. From missouri to cali...5 stars backwater!!!!