Backwater ReptilesReviews of backwaterreptiles.com

Customer service very dismissive. Their website says they have captive bred animals but when asked about it to obtain a permit for international travel, they just "No paperwork is provided with the animals." The "hatchling" turtle I received from them was about twice the size of a hatchling. In shipment, she spent 2 days (the extra day due to FedEx, customer service was dismissive of my concerns she wouldn't have anything to eat or drink for an extra day) in a box so small she could not move.

Terrible company regarding reptiles. I ordered an Amazon tree boa. Order was set for Tuesday morning and didn’t arrive till almost 5 pm. The snake was severely dehydrated and not moving. In its enclosure it slowly moved and died later that morning. I emailed photos to the company and explained what happened. They keep up charging and cannot deliver their promises.

I ordered a Savannah Monitor ordered and was almost dead on arrival. The box it arrived in was sealed up completely with tape and had no oxygen not to mention it was in WAY too small of a container for it. Luckily it was alive...barely. The poor animal went through so much trauma to get to me that it refused to eat and eventually died. When I contacted Blackwater to get advice I received basic information and no answers. I have multiple reptiles and know what I'm doing, this was completely on the them and the care for their animals. When ask how we are going to resolve the situation they had no response and ghosted me. I hope no one ever supports this terrible company and how they treat their animals!

I’ve recently just just ordered from them also made purchases in the past.Very satisfied overall with service and communication from their friendly staff.I would highly recommend them because they’re a great company with excellent pets. Thank you Backwater 👍

Didn’t receive what we ordered and absolutely horrible customer service. Lacking empathy and integrity. Definitely need to reevaluate their policies and procedures. These are living creatures, that deserve proper care and consideration. A purchaser can’t do that if they are under the impression their order was fulfilled correctly, when in turn it was not.

Inquired about a toad over a year ago but they were not in stock at the time. Found others on different sites and shows but they are like two and three times the price. Received an email from backwater a couple weeks ago that they were back in stock. Immediately ordered one and it was shipped overnight to my doorstep. Toad was very well packaged even had a little cooley packet inside. Toad was very lively, great color, did not seem stressed at all. She immediately took to exploring her enclosure and is happy and healthy weeks later. I immediately turned around and ordered another one. I can definitely 100% recommend Backwater reptiles!

A huge thank you to Backwater Reptiles for going above and beyond with their incredible packaging and care! Due to an error on my end, my order ended up spending an extra day and a half in transit. I prayed they would make it, but honestly, I wasn’t very hopeful. When I opened the box and found both toads alive, healthy, and in great condition, I was genuinely amazed. The care and attention that went into packing them truly made all the difference. The specimens are absolutely beautiful, and the customer service has been outstanding. It’s clear they care about the animals they ship and the people who receive them. If you’re looking for a company that takes pride in what they do, I can’t recommend Backwater Reptiles enough. Huge shoutout to the entire team—you’ve earned a lifelong customer. Thank you again!

Great people!.. Fedex screwed up my order and they immediately sent a replacement and it was here the next day!