Backwater ReptilesReviews of backwaterreptiles.com

🚨🚨I Recommend Every One Stay Away From Buying From Backwater Company.🚨🚨 I Had One Problem With My BIG Purchase I Made With The Company. I Didn't Receive 2 Turtles From My Order Of 12 Turtles. But I Did Receive The Container That The 2 Turtles I DIDN'T RECEIVE Should Of Been In. I Reach Out To The Company Thinking That They Would Do Rite By My Order. They Did Not & I Sent Pictures 📸 Of Every Thing Meaning The Box The Turtles Where Shipped In & All The Turtles I Did Receive Next To The Container They Came In. As Well As The Empty Container With No Turtles In It.I Also Sent A Detail Video Of Everything. I Wasn't Even Looking For A Refund For The 2 Turtles I Didn't Receive Just A Credit On File For My Next Oder I Make. They Gave Me A Hard Time All They Way Around. 🚨🚨NEVER BUY FROM BACKWATER REPTILES I KNOW I NEVER WILL EVER AGAIN.🚨🚨

I just had a terrible experience with the retailer. I purchased a Trinidad Chevron and Togo Starburst tarantula from them, and they reached out to me the next day to tell me that the Togo Starburst tarantula that I had just bought from them was already sold out. I then attempt seller-prompted negotiation with them to see about having unavailable the tarantula replaced. The people that work for Backwater Reptiles know so little about tarantulas, in general, and are %100 inflexible when they make a mistake. Beware of the company! They will tell you that they sold out of the species that you bought, to try to push you one of their cheap, bulk volume tarantulas. They are seriously lacking in their ethics and customer service!

Our tortoise arrived in a bag packed in a small box. He also ended up having worms and when we reached out to Backwater Reptiles to suggest the treat their animals, we were told that they could not guarantee their animals would be parasite free. Excuse me? Bad business practices and terrible customer service. Avoid!

The frog arrived deceased. The packaging was bad. Their web site suggested to hold the packs at FedEx. However, the email they provided didn’t include the tracking. I asked them for the tracking and also called but no one picked up the phone when I called and no way to leave message. When they replied with the tracking number, FedEx was already out for delivery. Never buy from this vendor.

Terrible company regarding reptiles. I ordered an Amazon tree boa. Order was set for Tuesday morning and didn’t arrive till almost 5 pm. The snake was severely dehydrated and not moving. In its enclosure it slowly moved and died later that morning. I emailed photos to the company and explained what happened. They keep up charging and cannot deliver their promises.

I ordered a Savannah Monitor ordered and was almost dead on arrival. The box it arrived in was sealed up completely with tape and had no oxygen not to mention it was in WAY too small of a container for it. Luckily it was alive...barely. The poor animal went through so much trauma to get to me that it refused to eat and eventually died. When I contacted Blackwater to get advice I received basic information and no answers. I have multiple reptiles and know what I'm doing, this was completely on the them and the care for their animals. When ask how we are going to resolve the situation they had no response and ghosted me. I hope no one ever supports this terrible company and how they treat their animals!

Didn’t receive what we ordered and absolutely horrible customer service. Lacking empathy and integrity. Definitely need to reevaluate their policies and procedures. These are living creatures, that deserve proper care and consideration. A purchaser can’t do that if they are under the impression their order was fulfilled correctly, when in turn it was not.

Half of my animals were DOA. They offered a refund of $70, then issued one for only $23. Instead of simply giving the full refund that was promised, they chose to personally insult me multiple times and told me that they did nothing wrong and my insistence on the matter made them think I must be a child who placed the order and thats illegal.